The Pet Genetics Lab レビュー 154

Sent back two swabs for different tests, one swab received on the 2 July the results were ready on the 15 July. The other swab also received on the 2 July and it's now the 24 July nothing received. I've tried emailing several times but no reply. the online chat is a bot and no phone number. I'm wary of companies that operate like that. If you have a query or issue you should respond promptly. At this point I can do nothing but keep emailing and hope I get my results back but it's not looking good.

Easy to test at home. Good postage packaging and clear results xx. Definitely recommend 100%

The communication and questions asked were dealt with promptly and very helpful. Quick with the results via email.I would highly recommend the company definitely use them again in the future.

I was able to confirm my parrots gender through them

Fantastic experience, 100% I will be using the service again

Fast delivery easy instructions

A simple and fast service, always consistent

Great service

I have an issue with the findings of the lab testing . Both mum and dad are clear but pup came back as a carrier. I have emailed The Pet Gen Lab 5/6 times to ask if this is their mistake or stud dog fraudulent paperwork. I appreciate they cant share certain information, but I have not received any response. Such a serious matter, im very disappointed.

Still haven’t had results three weeks after sending the swabs back. No response to my query email after four days.
Not good service.
Shame because I used Pet Genetics Lab four years ago and the process was slick.

Clear and easy to navigate website, clear instructions on swob package. Good lines of communication through out.

Requested tests for our dogs breed. We have parents tests which are all clear. It is impossible for the dog to be anything other than clear for this particular test with clear parents. Results came back as carrier. Terrible customer service they say they're retesting it but now don't answer. These test cost £150 total cowboy company avoid at all cost.

Does not allow you to put the actual breed your dog is if it's not on their recognized list of breeds.

Great Company, Fast and efficient results

All good . Instructions clear and information concise

Not impressed, incorrect test results and poor customer service. Do not use, use someone that is accredited by the Kennel club as pet genetics lab are not!
We got an ICT test done for our golden retriever. Her dad is affected by it but mum is untested. Knowing this our girl should either be a carrier or affected. However the results came back as clear for her which cannot be accurate! I contacted pet genetics lab via email at the end of march but still have not heard anything back. Total waste of money I would avoid this company unless you don't mind wasting £50.

Very good service

Bad turn around time
No reply to my emails