The Pet Genetics Lab レビュー 154

I stupidly forgot to write the swab number before I sent it however pet genetics were so helpful! I was so worried id loose the money so thank you!

It turns out that Pet Genetics Lab lost their ability to have DNA test results recorded by The Kennel Club in 2020 because they do not comply with their requirements to fulfil recognised status. Shame I didn't know this until long after the tests were paid for and undertaken. As a result, the £180 worth of DNA tests (comprising 5 different tests for 4 different dogs, so not an easy thing to have collected samples for) is completely useless, and I have to go elsewhere to repeat the tests now, losing my money and months of effort. What a waste of time. Don't bother if you're a Kennel Club registered breeder - they will reject the certificates.

Good quick service

Brilliant service

Absolutley terrible service.

First of all the website goes down with password is not working for you to receive a results. Then I find the process the wrong test on my dog and there's no phone number to get in touch with anybody so when you email all one receives a bounce back and four days later I'm still not able to get in touch with them to recify this.

Regular updates on progress. Informed sample received. Testing underway. Expected completion by date

Ordered a test, did not get the results just an email stating 'all clear' and a blank certificate. 'All clear' is not what the test was for. Despite kind requests for the answers I paid for, I am now being ignored. This seems to be nothing more than a scam company.

Super easy service to use. Awaiting results but cannot fault them so far and useful dashboard to view status of the test

Fast response once order placed on website and kept informed along the way. Very comprehensive instructions enclosed. It just took a little longer than I would have liked although it was in the timescale published.

Great company. Wouldn’t go anywhere else for my dogs.

very straightforward and easy from start to finish

I have been with The Pet Genetics Lab for many years. They are amazing on what they do and very professional. I would not go anywhere else. I would always recommend them. Thank you ❤️🐶❤️

Brilliant communication and very helpful

Straight forward website, efficient ordering process, quick delivery and clear instructions on the swab test.

Fantastic service,was kept informed all the way through the process. Would highly recommend this company.

Was an easy transaction prompt delivery and was really helpful when I made some enquiries

A very efficient service complimented by k

Easy to order and carry out

I test all my breeding stock and puppies and have done for years. In the early days I used this company. I have recently had a litter which showed some anomaly’s with the puppies results. On contacting the firm they were most unhelpful. Stating the terms and conditions which say that to complain you need to do it within a set time frame of two months. It is only now that I find the anomaly results that I have had cause to question their results. Why would I have questioned the results within a two month timeframe. I assumed that they carefully completed the tests I had ordered in good faith. Please do not use this company they do not have any idea how important these results are to future breeding plans and simply don’t care if they get it wrong. Disgraceful customer relations. I have no choice but to retest with another laboratory at my own expense because of their ineptitude.