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The Pet Genetics Lab レビュヌ 155

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TrustScore 5段階評䟡の4

4.1

バむオ䌁業
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Had to contact customer services to cancel one kit. They dealt with my request and refunded on receipt. Results were produced quickly so I would certainly recommend this company

5぀星のうち5の評䟡

Delivery came a little later than expected, so would highly recommend tracked! However was extremely easy to do and we had the results back within a week! Fantastic service, will definitely be using a... もっず芋る

5぀星のうち5の評䟡

I have used this company before for testing and highly recommend them.They are professional and efficient and seem to get results back earlier Than other places Definitely 5 * Will be Definitely us... もっず芋る

5぀星のうち1の評䟡

Requested tests for our dogs breed. We have parents tests which are all clear. It is impossible for the dog to be anything other than clear for this particular test with clear parents. Results came b... もっず芋る

䌁業情報

  1. バむオ䌁業
  2. 医孊研究所

圓該䌁業による蚘述

PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.

連絡先

4.1

ほが満足

TrustScore 5段階評䟡の4

155件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 60に回答しおいたす

通垞1カ月以䞊経っおから回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち2の評䟡

Sent my dogs sample in and it sat in


Sent my dogs sample in and it sat in your company for a week before the testing started, very disappointed

2024幎6月26日
The Pet Genetics Lab ロゎ

The Pet Genetics Lab からの回答

Hi Conmen, we've already asked you for the tracking number for the swab you sent back to us but you've said you won't give it to us. We'd really like to see how long this swab was sitting in the postal service so that we can take it up with Isle of Man Post (our local equivalent of Royal Mail). Could you let us know the tracking number so we can ask them why your swab was so delayed? It was definitely booked into our lab on the day it arrived with us so we would love to find out what has happened here.

5぀星のうち5の評䟡

Great service 


I had my sample envelope with me within 24 hrs. Sent back signed for with Royal Mail. Pet genetics emailed to say it had arrived and have kept me informed using the dashboard on line how my test is progressing. Brilliant service

2024幎5月28日
The Pet Genetics Lab ロゎ

The Pet Genetics Lab からの回答

Thanks Michelle!

5぀星のうち1の評䟡

TERRIBLE COMPANY. DO NOT USE THEM.

TERRIBLE COMPANY, WRONG RESULTS CONSTANTLY.
I HAD MY DOG DNA TESTED BY THIS COMPANY, THEY GAVE ME WRONG DNA TEST RESULTS AS I HAD THEM RE-DONE X 2 AT ANOTHER REPUTABLE COMPANY LABOKLIN AND THE RESULTS WHERE TOTALLY DIFFERENT THAN PET GENETICS LAB RESULTS AND IT TURNS OUT THAT PET GENETICS LAB RESULTS WHERE COMPLETELY WRONG/FALSE.
THE KENNEL CLUB HAS EVEN STOPPED ACCEPTING THEIR RESULTS AS THEY ARE FOREVER GETTING THE DNA LAB TEST RESULTS WRONG AND THEY ARE CONTINUALLY UNRELIABLE. THEN THEY JUST REFUSE TO ACCEPT RESPONSIBILITY AND WON'T ANSWER ANY CORRESPONDENCE.
DO NOT USE THIS COMPANY EVER.
I have provided my order number aswell as my email address and NO I won't be giving you my phone number as YOU don't give your phone number.
I have not refused as you put to give the order number as you claim either..
UPDATE.. I have given ALL my details that you need to know exactly what this complaint about your incompetent mistakes is for, absolutely NO scam or another competitive other company trying to slur Pet Genetics Lab and you trying to deflect from your incompetence by blaming and using other excuses doesn't make your company any the less totally guilty of WRONG DNA RESULTS CONTINUALLY and is why the Kennel Club has dropped this company for UNRELIABILITY in your test results. THIS IS A CATEGORICALLY GENUINE REVIEW. I see you also have an old review account company (a bit misleading) on this Trustpilot site and alot of people's reviews that are terrible aswell are on that and i see I'm by far NOT THE ONLY GENUINE INDIVIDUAL. Take a read..

2024幎4月18日
自発的なレビュヌ
The Pet Genetics Lab ロゎ

The Pet Genetics Lab からの回答

Update 2: We requested more information so we could resolve your issue and you provided an email address which is not on any of our ordering or customer services contact systems. Your reply to our request for an order number was "I've already sent you all these details amd you just didn't bother to respond". Given we have had no contact from you prior to this review, this does not help us to resolve any issue you have with our company (or point you in the direction of the correct company to talk to). Unfortunately, we are unable to help you further via the TrustPilot platform, which is not a customer services system. We would encourage you to provide full information to our customer services email.

Update: Your first review seems to be from a "David Lavine" but your duplicate review seems to be from a "Caroline Margolies". We have flagged this to TrustPilot as this appears to be either spam or from a competitor attempting to smear our reviews.

As we said on our previous reply to your duplicate review: Hello, thank you for providing your email address, although you refused to provide your order number or a contact telephone number. Unfortunately, there is no order on our online store from the email address you provided us with. Did you order with another email address? Do you have an order number we can use to look up your order? Are you sure it was PGL you ordered with, we have no complaint email/case registered on our customer services system. With no information to track down a legitimate order it is very difficult to try to resolve your problem.

5぀星のうち5の評䟡

Four paws up

Customer service was out of this world fantastic. Very responsive, direct, to the point, set expectations appropriately and the lab exceeded all expectations. Four paws up from us!

2024幎4月29日
The Pet Genetics Lab ロゎ

The Pet Genetics Lab からの回答

Thanks Cindy, you were a delight to deal with on email, we were happy to help!

5぀星のうち4の評䟡

Reasonably pleased

I thought it was quite a slow turnaround and I had to pay extra for the paper certificate, but ok

2024幎4月24日
The Pet Genetics Lab ロゎ

The Pet Genetics Lab からの回答

Hi Gary,
We're sorry you were disappointed in having to pay for your certificate to be printed and posted to you and that you felt that our turnaround time was slow; we did upload your results to the customer portal two days before our published turnaround time. Unfortunately, we do have to charge for the additional administration of printing and posting test certificates as we only get this request once or twice per year. All of our certificates are available to download and print at home via the customer portal and we did advise you that you could print it at your local library, which would have only cost you pennies. We hope you were pleased with the test results and hope to see you as a customer again in the future.
Kind regards,
The Pet Genetics Lab

5぀星のうち5の評䟡

Great service

Great service, kept updated throughout the process. Would definitely recommend.

2024幎3月27日
The Pet Genetics Lab ロゎ

The Pet Genetics Lab からの回答

Thanks Raymond, much appreciated, and we're glad you liked being kept up to date.

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