petsownus.co.uk レビュー 

170
TrustScore 5段階評価の5

4.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

My dog strained a ligament in back leg, vet said extremely minimal movement for 8 weeks, so I bought the innopet stroller which arrived promptly. It is absolutely brilliant, light, beautiful engineeri... もっと見る

5つ星のうち5の評価

I had a fantastic experience with Pets Own Us. The price was great, and getting 10% off was an added bonus! POU were fantastic to deal with, with very prompt and helpful replies via their WhatsAp... もっと見る

5つ星のうち5の評価

I contacted the company when I was investigating buying a buggy for my elderly dog. I got a swift response, with lots of useful info and advice. I ended up buying a model they pointed out , which was... もっと見る

5つ星のうち5の評価

Pets Own Us has been absolutely INCREDIBLE to work with! The knowledge, customer service and insight to the best bike trailer/buggy for my very large Goldendoodle- Tacoma (9 years old and slowing down... もっと見る

企業が回答しました

企業情報

  1. ペットショップ
  2. ペット用品店

当該企業による記述

Pets Own Us is a business inspired from a combined love for our furry family members, a passion for interior design and innovative products that makes life with our four legged furry friends fun. We love what we do! We are a small dedicated team of pet parents and our pets do indeed own us. What makes us unique is our dedication to blending smart design and innovation, resulting in an impressive range of products that enrich the lives of pets and their owners. Every detail, big or small, at Pets Own Us is born from the perfect mix of creative flair and practical use. As an exclusive online retailer, we focused on pet travel and mobility, we understand the desire of pet owners who wish to explore the world with their faithful companions. Whether you're off on a grand adventure, a quick getaway, or just managing your daily routine, Pets Own Us equips you with tools that turn every journey into a joyful shared experience. We pride ourselves on top quality customer service and would love you to hear from you. Get in touch with any questions regarding our products range.


連絡先

4.9

優良

TrustScore 5段階評価の5

170件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(170)

過去12か月のレビュー数: 102

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

⭐⭐⭐⭐⭐ 5 Stars

⭐⭐⭐⭐⭐ 5 Stars
“I’m absolutely delighted with my order! Dispatch and delivery were incredibly quick, and the stroller arrived in perfect condition. The Beberoad Pet Stroller I purchased is brilliantly designed — very sturdy, smooth to push, and easy to assemble. I especially appreciate the adjustable handle height, which makes it comfortable to use, and the shock-absorbing wheels that give my pets a smooth, comfortable ride. My pets are so comfortable in it, and it makes outings much easier and more enjoyable. It feels high-quality and well worth the price. Fantastic service and a fantastic product — I couldn’t be happier and highly recommend Pets Own Us!”

2025年8月24日
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Thank you for your lovely review! We’re so pleased the Beberoad Pet Stroller is making outings with your pets more comfortable and enjoyable. It’s wonderful to hear you’re happy with both the product and our service. Wishing you and your pets many smooth adventures ahead!

Best regards,
The Pets Own Us Team

5つ星のうち5の評価

Shocking with a happy ending

Below is the original review, which was of 1 star quality. It has now been upgraded to a 5 star, for the following.

After I placed the order it seemed to be going great, but due to issues beyond the control of petsownus the item was delayed an the issues were with the origin of the order jubilee. They failed to respond to emails, an gave no updates. Eventually they responded an the item arrived, very late to be used an has since been returned an refunded.

Petsownus have been a pleasure to have to deal with an were very helpful with the emails an proof of conversation between them an the supplier. An a review is taking place between them both.

Petsownus have since refunded me the item an waved any fees for returns, would definitely use them in the future as any issues are looked into very quickly an responded quickly even during closed hours

Shocking! Never respond to emails, was given a tracking number eventually an told id have it by weekend. Here iam still waiting and tracking number says awaiting for sender.
Emails have since stopped ✋️. An asked for refund

2025年9月6日
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

We have been in direct contact with this customer and are working to arrange a return and refund for them.

5つ星のうち5の評価

Large stroller.

Ordered a stroller for our beardie who is suffering from arthritis. The stroller arrived quickly and in perfect order, excellent price and service.

2025年9月1日
自発的なレビュー
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Thank you for your kind feedback. We’re so glad to hear the stroller arrived quickly and that you’re happy with the price and service. We hope it brings comfort and ease to your beardie and makes outings more enjoyable together.

Best regards,
The Pets Own Us Teaam

5つ星のうち5の評価

Amazing experience

Amazing experience, Andrea was extremely helpful and help us to make a purchase that met our needs. We are very happy with our pet stroller. It arrived quickly, it was simple to assemble (as promised) and our dogs love it.
I should have purchased the cup holder though!
Great service. Highly recommended.

2025年8月18日
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Thank you for your wonderful feedback! We’re delighted to hear that Andrea was able to help you find the perfect stroller and that your dogs are enjoying it already. We’ll be sure to pass along your kind words to her. Thanks again for choosing us!

Best regards,
The Pets Own Us Team 🐾

5つ星のうち5の評価

The Beberoad is a real success

The Beberoad is a real success. My golden retriever x collie is a big dog.
He can lie down in this and is really happy riding. The ramp at the back is brilliant, he cannot access the buggy without one. The buggy is easy to push along forest tracks and manoeuvre through woods. Once you get the trick of removing the wheels it folds easily.

2025年8月30日
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Hi Fred — thank you for the fantastic review! We’re delighted the Beberoad fits your golden retriever–collie comfortably and that the rear ramp, off-road handling, and folding have all worked well for you. If you need any tips or accessories, we’re here to help. Enjoy the rides!
The Pets Own Us Team

5つ星のうち5の評価

So fast!

A super buggy, at a super price, and delivered super fast!!
Thank you so much!

2025年8月22日
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Super Sarah! Thanks for the super review, wishing you and your furbaby super adventures.
The Super Pets Own Us Team 🐾

5つ星のうち5の評価

Excellent service

Excellent service! Pets Own Us were extremely helpful with my enquiry and got back to me quickly. Delivery was fast, and the Innopet Sporty Evolution 2 Stroller matched the description perfectly—an excellent choice. I couldn’t be happier!
I would thoroughly recommend this company.

2025年8月21日
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Hi Crozy,
Thank you for your 5-star review! We’re delighted you’re happy with our service and that the Innopet Sporty Evolution 2 Stroller met your expectations. We truly appreciate your recommendation and look forward to serving you again.
Best regards,
The Pets Own Us Team

5つ星のうち5の評価

Excellent Service and Quality

What can I say... superfast delivery - arrived today after only being posted yesterday because of the Bank Holiday. Received in perfect condition and absolutely love it! Can't wait to take my boy out for a stroll. Expensive stroller but well worth the money as the quality is second to none and will last and last compared to cheaper versions where the plastic wheels snap off. Not this one - built to last. Also so easy to set up and collapse. Top notch quality. Love it !

2025年8月20日
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Hi Tina,
Thank you so much for your thoughtful review. We’re really glad to hear your Petique Breeze arrived quickly and in perfect condition. It means a lot to know that you can already see the quality and durability in the design, and that setup was simple and stress-free.
We’re delighted you and your boy now have a stroller that you can rely on for many walks to come. Your feedback about the build and wheels is especially appreciated, as those details are exactly what we work hard to get right.
Wishing you both plenty of enjoyable strolls ahead, and thank you again for taking the time to share your experience.

Warm regards,
The Pets OwnUs Team 💚

5つ星のうち4の評価

Excellent, prompt service

Excellent service, received buggy 24hrs after ordering. Generally happy with quality of Dog Trailer/Buggy, but no flag so I need to buy one from somewhere. Also, I would have liked better brakes, the sort you get on a childs buggy, this brake system seems flimsy and not sure I trust it. Overall delighted with product, only just big enough for 19kg dog, but easy to push even on longish grass and flinty gravel. My old arthritic spaniel is very happy now I don't have to leave him at home when I take my other dogs out.

2025年8月18日
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Hi Mrs Parsons,

Thank you for the lovely review—and for trusting us with your spaniel’s comfort. We’re thrilled to hear he’s enjoying getting out and about again.

I’m really sorry your trailer arrived without a safety flag. That shouldn’t happen and will arrange for the flag to be sent. We’ll confirm shortly when you can expect delivery.

On the brakes: the fitted park-brake meets the safety spec for this model, but your feedback is spot-on—some customers prefer a firmer, stroller-style brake feel.
It’s also great to hear it’s easy to push on grass and gravel. For sizing, 19kg is near the top end for this model’s cabin length/height; if you ever want more headroom, we can recommend a next-size-up option.

Thanks again for the kind words and helpful pointers.

The Pets Own Us Team

5つ星のうち5の評価

I owned the same dog stroller a few…

I owned the same dog stroller a few years ago, so I knew I wanted to buy the same one.
It’s an absolutely brilliant stroller for my 11 year old chihuahua, and my four year old cavapoochon also likes to take a ride as well . Suki took to the stroller straight away .best dog stroller

2025年8月1日
自発的なレビュー
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Hi Laura,
Thanks so much for sharing this! We’re so happy to hear that Suki hopped right in and that your cavapoochon enjoys it too. It’s great that the stroller is just as perfect for you the second time around. Wishing you and your pups lots of fun adventures and comfy rides! 🐶🐾
The Pets Own Us Team

5つ星のうち5の評価

Great company to deal with

Andrea has been incredibly helpful with after-sales care and communication has been really great, she really went above and beyond when I had an issue with a product. I wouldn't hesitate to recommend Pets Own Us as a company.

2025年8月12日
自発的なレビュー
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Hi Carole,
Thank you so much for the 5-star review and the lovely shout-out for Andrea! We’re delighted we could resolve the product issue quickly. Your recommendation means a lot to us.
If there’s ever anything else we can do, we’re here for you and your pets. 🐾
— Andrea & the Pets Own Us team

5つ星のうち5の評価

Highly professional customer service

Highly professional customer service, with prompt courier delivery of robustly packaged and competitively priced dog stroller to my home.

2025年7月19日
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Hi Brian,
Thank you so much for your kind words! Your satisfaction means a lot to us, and we hope your furry friend enjoys many comfortable adventures in it.
Warmest regards,
The Pets Own Us Team

5つ星のうち5の評価

Worthwhile purchase

Great service order received in good time the stroller is sturdy and good quality. We are in the process of getting our arthritic dog used to his new wheels which appears to be going well helped by the comfort he feels inside.

2025年7月25日
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Hi Sharon,
Thank you so much for your kind review! It’s heartening to know that your arthritic pup is adjusting well and finding comfort in his new wheels — that’s exactly what we hope for!
If you need any support as he continues to settle in, don’t hesitate to reach out. Wishing you and your pup many smooth and happy outings ahead!
Warm regards,
Pets Own Us Team

5つ星のうち5の評価

Excellent customer experience

Amazing comms from a really helpful customer service rep named Andrea. Shipping was very prompt and my pet bed arrived with me well in advance of the date initially set. Although not the cheapest option, the quality of the item and - just as importantly - the level of customer service - more than justified the cost. I will be back!

2025年7月17日
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Hi David,
Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that Andrea provided such excellent service and that your pet bed arrived ahead of schedule. We believe that great customer care and quality products go hand in hand, so it's fantastic to know you felt the value was worth it.
We truly appreciate your support and can’t wait to welcome you back again soon!
Warm regards,
The Pets Own Us Team

5つ星のうち5の評価

Prompt delivery

Prompt delivery. Beautiful item, Quality made.

2025年7月20日
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Thank you so much for your kind words! 😊 It means a lot to us. We hope you enjoy it, and we’d love to serve you again in the future!

Warm regards,
The Pets Own Us Team

5つ星のうち4の評価

Good quality product

Happy with the product and quality. updates on the order could have been better but still happy

2025年7月18日
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Hi Jake,

Thank you for your feedback! We're really glad to hear you're happy with the product and its quality. We appreciate your honesty about the order updates — we'll take that on board as we work to improve our communication. Thanks again for your support!

Best regards,
The Pets Own Us Team

5つ星のうち5の評価

Lovely family business and readily…

Lovely family business and readily available to answer questions by phone.

2025年7月15日
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Hi Vernon,
Thank you for the kind words — we really appreciate you taking the time. Glad we could be there when you needed us!
Warm regards,
Pets Own Us Team

5つ星のうち5の評価

PetsOwnUs were a great store to buy from, I’d highly recommend them

PetsOwnUs were super helpful before I made my purchase so I had confidence they were a safe company to buy from.
I had a few questions re: the most suitable stroller for my dog and the company responded promptly to emails and were helpful.
I opted for the Innopet Monaco which I am delighted with. It arrived promptly, with good communication from the courier company. It was well packaged, and was easy to put together myself. Just pay attention to the arrows on the wheels and put them on the right way round. I’m very pleased with the quality of the stroller, and my dog is very happy and relaxed in there. The stroller has a zipless closing system which is really handy and really quickly keeps the dog secure. The 2 drink cup holders are really handy and the additional box between the cup holders is really handy too for phone, dog treats etc.. The stroller is very easy to fold up and easy to fit in the car.
The slide out shopping box/bag under the stroller is So handy.
This stroller has great ventilation panels, which dog can easily see out of and feel to fresh air even on a warm day.
My dog is a Tibetan Terrier, and the Innopet Monaco is the perfect size for him. He can easily turn around and lie down. The stroller is very stable and well made and I feel my dog is very safe in there. I’m very pleased with my purchase and it was very fairly priced at PetsOwnUs. I would highly recommend this company and they do seem to stock several ranges of high quality dog strollers, so I think there is something for everyone on their site.

2025年7月7日
自発的なレビュー
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Hi Ali,

Thank you so much for your lovely review! We’re thrilled to hear that you’re happy with your Innopet Monaco stroller and that it’s a great fit for your Tibetan Terrier.

We’re glad our team could help you choose the right model and that the stroller’s features — like the zipless closure, handy storage, and ventilation — are working well for you. It's always great to hear that both pet and owner are pleased!

Thanks again for recommending us — we really appreciate it.

Best regards,
The PetsOwnUs Team

5つ星のうち5の評価

I love my Sleepypod bag

I love my Sleepypod bag. The colour I wanted was a longer delivery but I was informed up front if this and updated about its arrival, which was a little quicker than anticipated. The quality exceeds expectations. Despite all the safety aspects, it’s still very lightweight. Will be getting another for my other cat and the Go bag!

2025年6月25日
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Hi Janet,

Thank you so much for your kind words! We're thrilled to hear that you love your Sleepypod bag and that the delivery updates were helpful. It's great that it arrived a bit earlier than expected too! We’re excited to hear you’re planning to get another for your other cat — they’ll be traveling in style. 😊

If you have any questions about the Go Bag or need assistance with your next order, feel free to reach out.

Warm regards,
The Pets Own Us Team

5つ星のうち5の評価

Ageing pooch

I was looking for a buggy for my ageing lab as she suffers with arthritis & can only go short distances. I had been recommended the innopet Hercules 2.0 buggy, my choc lab fits in comfortably however she is too nosy to lay down properly! The 2 straps for harness fastening are great & the wheel at front is great for getting up & down pavements.
It isn't the cheapest however I find for my dog it's brilliant 👌 oh & a bonus is the rain cover for our lovely English weather! I did buy another cheaper buggy & sent it back as it was useless & not as good as this 1. Yes I would recommend the cost x

2025年6月28日
petsownus.co.uk ロゴ

petsownus.co.uk からの回答

Hi Tracey,

Thank you for your lovely review! We're so pleased the Innopet Hercules 2.0 is making outings easier for your lab and that it's proving sturdy, comfortable, and practical – especially with that bonus rain cover!

We really appreciate your recommendation and are glad it's been worth the investment.

Best wishes,
Pets Own Us Team

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報