My dog strained a ligament in back leg, vet said extremely minimal movement for 8 weeks, so I bought the innopet stroller which arrived promptly. It is absolutely brilliant, light, beautiful engineeri... もっと見る
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I had a fantastic experience with Pets Own Us. The price was great, and getting 10% off was an added bonus! POU were fantastic to deal with, with very prompt and helpful replies via their WhatsAp... もっと見る
I contacted the company when I was investigating buying a buggy for my elderly dog. I got a swift response, with lots of useful info and advice. I ended up buying a model they pointed out , which was... もっと見る
Pets Own Us has been absolutely INCREDIBLE to work with! The knowledge, customer service and insight to the best bike trailer/buggy for my very large Goldendoodle- Tacoma (9 years old and slowing down... もっと見る
企業が回答しました
企業情報
当該企業による記述
Pets Own Us is a business inspired from a combined love for our furry family members, a passion for interior design and innovative products that makes life with our four legged furry friends fun. We love what we do! We are a small dedicated team of pet parents and our pets do indeed own us. What makes us unique is our dedication to blending smart design and innovation, resulting in an impressive range of products that enrich the lives of pets and their owners. Every detail, big or small, at Pets Own Us is born from the perfect mix of creative flair and practical use. As an exclusive online retailer, we focused on pet travel and mobility, we understand the desire of pet owners who wish to explore the world with their faithful companions. Whether you're off on a grand adventure, a quick getaway, or just managing your daily routine, Pets Own Us equips you with tools that turn every journey into a joyful shared experience. We pride ourselves on top quality customer service and would love you to hear from you. Get in touch with any questions regarding our products range.
連絡先
128 City Road, EC1V 2NX, London, 英国
- +447742933386
- support@petsownus.co.uk
- petsownus.co.uk
4.9
優良
170件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic product
Fantastic product.
Speedy delivery.
Great value.
Love the free added bonuses of the waterproof cover and travel pet bowls.
Highly recommend Petsownus
2025年6月25日
petsownus.co.uk からの回答
Thanks so much, Ryan! We're thrilled you loved the product, speedy delivery, and the bonus extras. We really appreciate the recommendation! 🐾
Absolutely brilliant customer service…
Absolutely brilliant customer service and the product is extremely well made and easy to use.
Highly recommend this company, its how customers should be treated.
2025年6月11日
petsownus.co.uk からの回答
Hi Jill,
Thank you so much for your kind words! We're thrilled to hear you’re happy with the service and product. Your support means a lot to us! 😊
– The Pets Own Us Team
Great product
Ordered one day arrived the next ! Brilliant service . Very well made dog buggy .
2025年6月9日
petsownus.co.uk からの回答
Thanks so much, Rita! We're thrilled you love the dog buggy.
The Pets Own Us Team
The purchase was easy and the service…
The purchase was easy and the service was fab. Love the item. Was a bit concerned about the size for our dog but was unfounded.
2025年6月20日
petsownus.co.uk からの回答
Hi Michael,
Thanks for your review! Glad to hear the purchase was easy and the item worked well for your dog. Let us know if you need anything else.
Best,
The Pets Own Us Team
Purchase of a Chinook dog stroller
Recently purchased, so have not had a chance to use the stroller yet, but I have no doubt it is up to the job, very pleased with the look and easy to assemble. Looking forward to using it in the future.
2025年6月18日
petsownus.co.uk からの回答
Hi William,
Thank you for taking the time to leave a review! We're delighted to hear you're pleased with the look and ease of assembly of your new Chinook dog stroller. We’re confident it will serve you and your pup well when you get the chance to take it out for a spin.
If you ever have any questions or need support, feel free to reach out. We hope you enjoy many great adventures ahead!
Warm regards,
Pets Own Us Customer Care Team
Excellent service
Excellent service , very responsive - deliveries great and efficient and communication was brilliant - I made an error with ordering and they adjusted right away! I would highly recommend and the crate is high quality ! my cat is now ready for travel
2025年6月4日
petsownus.co.uk からの回答
Hi Rania,
Thanks so much for your lovely review! We're glad we could quickly sort out your order and that you're happy with the crate and our service. Wishing you and your cat safe travels!
– The Pets Own Us Team 🐾
The service was excellent
The service was excellent, both from speaking to the company over the telephone and then ordering the stroller on their website, which arrived promptly and was well packaged.
2025年6月16日
petsownus.co.uk からの回答
Hi Lisa,
Thank you for your lovely review! We're glad you had a smooth experience and that your stroller arrived promptly and well-packaged. We appreciate your support!
Best regards,
The Pets Own Us Team
Rolls Royce of dog prams
We considered many makes and were drawn to your product. We were delighted when we received the pram which almost sprang out of the box. It is beautifully made and would suit a baby never mind a dog. It is of fantastic quality and so easy to use. Thank you for helping us as our dog has o broken leg and will be unable to walk for a long time. It is much admired
2025年6月12日
petsownus.co.uk からの回答
Dear James,
Thank you so much for your glowing review – calling the Beberoad T3 PRO the "Rolls Royce of dog prams" truly made our day! We're thrilled to hear that it exceeded your expectations right out of the box and that its quality and design impressed you.
We're especially glad it’s been a help during your dog’s recovery. Wishing your pup a smooth and speedy healing journey – and plenty of happy strolls ahead in comfort and style.
Thank you again for choosing Pets Own Us!
Warm regards,
The Pets Own Us Team
Customer service was responsive and…
Customer service was responsive and helpful. While it's great that this company manages to import products from Europe, one has to be aware that delivery takes a long time. Would still recommend this company though.
2025年5月25日
petsownus.co.uk からの回答
Hi Nicole,
Thank you so much for your kind words! We're glad to hear that our customer service team was responsive and helpful. We truly appreciate your understanding regarding the longer delivery times for our European imports — we’re constantly working to improve speed while maintaining quality.
Your recommendation means a lot to us. Thanks again for your support!
Warm regards,
The Pets Own Us Team
There was a problem with the order but…
There was a problem with the order but they went out of their way to rectify the situation in a very fast and efficient way. Would highly recommend this Company.
2025年6月3日
petsownus.co.uk からの回答
Dear Mrs. Brown,
Thank you so much for your kind words and understanding. We're sorry there was an issue with your order, but we're very glad we could resolve it quickly for you. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything else, we're always here to help.
Warm regards,
The Pets Own Us Team
Absolutely Fabulous Service!!
Absolutely Fabulous Service!!! Highly recommend Petsownus. The service was impeccable. My initial queries in choosing a dog buggy were answered swiftly and thoroughly, the shipping was prompt and the price more competitive than others. I chose the Innopet Comfort EFA and it is a dream for both me and my boy. I am so happy with my purchasing experience and the end product. Andrea was amazing in helping me select the right buggy for my dog. I will definitely use again and have no hesitation in recommending.
2025年5月8日
petsownus.co.uk からの回答
Thank you so much! We're wagging our tails with joy knowing the Innopet Comfort EFA is a dream ride for you and your boy. Andrea will be chuffed to hear she helped steer you in the right direction (pun intended!).
We're thrilled you had such a smooth experience – fast replies, prompt shipping, and a great price? Sounds like we did our job right! 😄
Looking forward to helping you again whenever your next pet adventure rolls around.
Warmest woofs,
The Petsownus Team 🐾
quick delivery quality product order a…
quick delivery quality product order a Innopet mumet but had to return has it was to big. Returned was easy has they sent label and asked when was best day for
pick up
2025年5月17日
petsownus.co.uk からの回答
Thanks for your review! 😊 Sorry the stroller was too big, but we're glad the return was easy. Let us know if you need help finding a better fit!
Great customer service
After ordering, I received regular email correspondence around timescale of delivery. After receipt of delivery I needed to return part of my order. This was all arranged for me at my convenience. I would definitely use this company in future. Customer service was excellent
2025年4月27日
petsownus.co.uk からの回答
Hi Yvonne,
Thanks so much for the 5 stars! We’re really glad everything went smoothly—from your order to the returns. Hope to see you again soon!
Best,
The PetsOwnUs Team 🐾
Thanks!
Thanks to ‘petsownus’ for all your help and advice when I purchased a pet stroller. After filling in a questionnaire, I was given advice on suitable strollers, with further queries answered clearly on the phone. Andrea sent me updates on despatch, and altered my order to include something that I had forgotten. Many thanks!
2025年4月28日
petsownus.co.uk からの回答
Hi Elizabeth,
Thanks a bunch for the kind words! We're so glad the questionnaire and advice helped you choose the right stroller – and big kudos to Andrea for keeping you updated and sorting out that last-minute addition. Always happy to help! Hope your furry friend is loving the new wheels 🐶🐾
Give us a shout if you ever need anything else!
The Pets Own Us Team
Sturdy pet pushchair
This is a great, well made pet pushchair, easy to put together, my fur baby took to it straight away, would have been 5* but when we received the item there was a part missing ,contacted the company and sent it out very quickly. Would definitely buy from this company again very pleased
2025年5月13日
自発的なレビュー
petsownus.co.uk からの回答
Thanks so much for your lovely review! We're really glad to hear your fur baby took to the pushchair straight away — that's always the best sign! 😊 Sorry again about the missing part, but happy we could sort it quickly for you. We really appreciate your kind words and would love to welcome you back anytime. Thanks for choosing us! 🐾💛
petsownus.co.uk からの回答
Dear David,
Thank you for your feedback. We’re truly sorry for the delay and understand your frustration.
However, we feel a 1-star review doesn’t reflect the full picture or the efforts we’ve made to communicate openly and offer solutions. For clarity, here’s a brief timeline:
11 May – Order placed
12 May – We emailed about the delay and provided an estimated delivery (4–6 June)
12 May – You replied with concern; we responded promptly with clarification
19 May – We followed up with a full apology and offered a refund or to wait (plus 10% off)
You chose to wait, which we appreciate
Given this, we’re disappointed by the review while you're still expecting delivery, despite our transparency and goodwill.
We welcome all feedback, but we also believe reviews should consider the full context. Thank you again — we're committed to getting your order to you as soon as possible.
Kind regards,
Pets Own Us Customer Service Team
Communication was very impressive
Communication was very impressive. My questions were answered quickly and professionally.
Shipping was also very fast.
Based on my experience I have no problem recommending them highly!
2025年5月8日
petsownus.co.uk からの回答
Thank you so much for your lovely review. We're really glad to hear that you were happy with the communication and fast shipping — it's exactly the experience we aim to give every customer.
We truly appreciate your recommendation and your support. If there's anything you ever need, we're always here to help.
Thanks again,
The Pets Own Us Team
petsownus.co.uk からの回答
Appreciate the recommendation—means a lot! Let us know if you need anything else. 🐕🦺
petsownus.co.uk からの回答
Thanks so much Michael! Really glad to hear you were happy with the service received and thanks for taking the time to leave a review.
Great Service
Great Service - thank you Andrea. Quality products at good prices. I would definitely recommend them. Prompt and attentive with any enquiries. Many thanks
2025年4月20日
petsownus.co.uk からの回答
Hi Julie, thank you so much for the lovely review! 😊 We're really glad to hear you were happy with the service and the products – Andrea will be thrilled to hear your kind words!
It means a lot to us that you'd recommend us, and we’re always here if you need anything in the future.
Thanks again for taking the time to share your experience!
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