Pillow Partners レビュー 771

Pillow Partners からの回答

2023年10月10日 に更新

Hi Katie,

Thank you for your kind words! We're delighted to hear that you had a fantastic experience during your stay at our flat.

It's wonderful to know that you appreciated the lovely decor and found the flat to be very clean. Maintaining a clean and inviting environment for our guests is a top priority for us. Additionally, we're pleased that the location suited your needs.

Kind regards,
Kayla

Pillow Partners からの回答

2023年10月10日

Hi Simon,

Thank you for taking the time to leave such a positive review. We're delighted to hear that you had a lovely and comfortable stay at our cottage.

Providing a clean and modernized environment for our guests is a top priority, and we're pleased to know that you found the cottage to be comfortable and nicely updated. Your kind words about our organization and communication mean a lot to us.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年10月10日

Hi Bromwine,

Thank you for sharing your fantastic feedback with us! We're thrilled to hear that your recent stay was absolutely amazing and that you noticed the positive changes since your previous visits under different management.

Our team works diligently to ensure that the property is renovated and maintained to the highest standards, and it's incredibly rewarding to receive your kind words of approval. We hope to host to you again!

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年10月10日

Hi Allan,

Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an excellent experience during your stay.

Providing spotlessly clean accommodations and excellent service is our top priority, and it's rewarding to know that our efforts have met your expectations. Additionally, we're pleased to hear that you found the property's location to be excellent for your needs.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年10月10日 に更新

Hi Deborah,

We are delighted that you had a lovely time at our property and liked the house, we hope to host to you again.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年10月10日

Hi Shona,

Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your stay at our property.

It's great to know that you found our location quiet and convenient with easy access to Glasgow center. Additionally, we're glad that you found the property fully furnished with all the essentials you needed for a comfortable stay.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年10月4日

Dear Jake

Thank you for taking this time to speak to me today. As discussed in our call we deeply regret the inconvenience during your recent stay. A full refund has been processed. A full review of this incident is now underway and we will be in touch to discuss the outcome of this to ensure we make right the issues raised and that we ensure our processes and rigorous to prevent future issues.

Regarding the comments made by Booking.com, we want to clarify that we have no knowledge of these comments and have raised the matter with our account manager on the platform. We are committed to addressing any concerns or issues brought to our attention by our guests directly and through our official communication channels.

We will be in touch tomorrow where we hope we can bring this incident to a satisfactory resolution.

Kind Regards

Kate
Head of Guest Relations
Pillow Partners

Pillow Partners からの回答

2023年10月10日

Hi Elaine,

Thank you for sharing your feedback with us! We're delighted to hear about your lovely stay at our smartly renovated apartment in Troon.

We're pleased to know that you found the apartment comfortable with all the modern conveniences and a well-equipped kitchen. It's great that you appreciated the thoughtful details like USB plugs in the bedrooms and the lit mirror in the bathroom, which add to the comfort and convenience of our accommodations.

We're also glad to hear that you enjoyed the convenient location, with an easy walk into town and a selection of great eateries nearby. Wee Hurries, Dough, and Scotts are indeed wonderful choices for dining.

We hope to host to you in the future.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年10月3日

Dear Lindsay,

Thank you for taking the time to share your feedback about your recent stay in our lodge. We're absolutely delighted to hear that your stay was a perfect getaway and that our lodge met all your needs and expectations.

It's wonderful to know that the lodge provided the space and comfort you desired, making it a home away from home. We're pleased that you enjoyed the large dining area and well-equipped kitchen, which are essential for a comfortable stay.

Our central location that allows for easy access to both north and south destinations is something we take pride in, and we're glad it added convenience to your trip.

Kind regards,
Kayla,
CX Team,
Pillow Partners

Pillow Partners からの回答

2023年10月10日

Hi there,

We sincerely apologize for the issues you experienced during your stay, and we appreciate your feedback. However, we were unable to locate your booking details based on the provided information. To address these concerns properly and ensure they are resolved, we kindly request that you share your booking details with us, such as your reservation or booking number, property name, or dates of your stay to guestresolutions@pillowpartners.co.uk. This will allow us to investigate the matter thoroughly and take appropriate actions to prevent such issues in the future.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年10月3日

Hi Wendy,

Thank you for taking the time to share your thoughts about your recent stay at our Nelson Street apartment in Largs. We're absolutely delighted to hear that you had a very comfortable and enjoyable experience and that our property met all your needs.

It's wonderful to know that you found the apartment clean, warm, and well-equipped with everything you required. Providing a cozy and convenient environment for our guests is our top priority, and your feedback confirms that we achieved that goal.

We're pleased that our communication and information were helpful and reassuring. We strive to provide a seamless experience for our guests, and it's great to hear that you felt well-informed and supported.

Our location near the promenade and ferry is indeed a unique advantage, and we're glad it added to the overall appeal of your stay.

Kind regards,
Kayla
CX Team

Pillow Partners からの回答

2023年10月3日

Hi Mr Mair,

Thank you for taking the time to share your thoughts about your recent stay in our flat. We're thrilled to hear that you had a positive experience and enjoyed our central location in Prestwick.

It's wonderful that you found our flat clean, tidy, and well-equipped with all the necessary utensils for a short break or holiday. Providing a comfortable and convenient environment for our guests is our top priority, and your feedback reaffirms that we're achieving that goal.

We're pleased that our location in the heart of Prestwick added to the overall appeal of your stay, making it convenient to explore the town and its surroundings.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年10月3日

Hi Krystelle,

Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you had a lovely and enjoyable experience during your visit.

It's fantastic to know that you found your room quiet, clean, and comfortable. Providing a peaceful and clean environment for our guests is a top priority, and your positive comments confirm that we achieved that goal.

We're pleased that you appreciated our friendly staff and the great breakfast included in the price. Our team is dedicated to providing excellent service, and it's heartening to hear that their efforts made your stay more enjoyable.

Your high recommendation means a lot to us, and we hope to have the pleasure of hosting you again in the future.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年10月2日

Hi Chris,

Thank you for taking the time to share your feedback about your experience with us. We're absolutely delighted to hear that your entire experience, from booking to your stay, was hassle-free and enjoyable.

We're pleased that you found our booking process easy and our selection of properties appealing. Ensuring clear and effective communication is important to us, and we're thrilled to know that it met your expectations.

Your kind words about the property, describing it as exceptional, clean, comfortable, and well-equipped, are truly appreciated. Our aim is to provide a seamless and comfortable experience for our guests, and your positive feedback reaffirms that we're on the right track.

We look forward to hosting you again!

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年10月2日

Hi Charlotte,
Thank you for taking the time to share your thoughts about your recent stay at our place. We're thrilled to hear that you found our property lovely and that everything was clean and tidy upon your arrival.

We understand your concern about the lack of available parking, and we sincerely apologize for any inconvenience this caused you. We always aim to provide a convenient and comfortable experience for our guests, and your feedback highlights an area where we can improve.

We hope to host to you again!

Kind regards,,
Kayla

Pillow Partners からの回答

2023年10月3日

Hi Lyn,

Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found your experience to be a comfortable "home from home."

It's fantastic that you appreciated the well-equipped, comfortable, quiet, and clean environment we aim to provide for our guests. Ensuring that you feel at ease and have everything you need during your stay is our top priority, and your positive comments confirm that we achieved that goal.

We're also pleased that you found the parking great and that there were plenty of useful amenities within a short drive. Convenience is key, and it's wonderful to know that our location added to the overall appeal of your stay.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年10月2日

Hello Allison,
Thank you so much for sharing your wonderful experience at The Old Manse House. We're absolutely delighted to hear that you had a fantastic stay and that our property met all your expectations.

It's fantastic that you found the house beautiful and spacious, providing ample space and convenience for your group of six. We understand the importance of comfort during a weekend getaway, and we're thrilled that you appreciated the three bathrooms and super comfy beds.

We're also pleased to hear that you enjoyed your late check-out, allowing you to leave at your convenience. It's our aim to provide flexibility and make your stay as smooth as possible.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年10月2日

Hi Laura,

Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you had a charming and comfortable experience during your visit.

It's wonderful that you found the room to be spacious and well-appointed with comfortable accommodations. We take pride in providing a cozy and relaxing atmosphere for our guests, and it's great to know that our efforts paid off.

We're pleased that you found our soundproofing to be effective, ensuring a peaceful and undisturbed stay. Your comfort and tranquility are essential to us.

Your kind words about our professional and courteous service are greatly appreciated. We strive to offer our guests the best possible experience, and your positive feedback reinforces our commitment.

We hope to have the pleasure of hosting you again in the future.

Kind regards,
Kayla,
CX Team,
Pillow Partners

Pillow Partners からの回答

2023年10月3日

Dear Mark,
Thank you for taking the time to leave a review of your recent stay with us. We're thrilled to hear that your experience was smooth from start to finish.
Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年10月3日

Dear Graham,
Thank you for taking the time to share your feedback about your recent stay at Lytham Lodge. We're absolutely delighted to hear that you had a great experience and found our property to be well located, clean, spacious, and comfortable.

Your kind words about Pillow Partners being excellent hosts mean a lot to us, and we're thrilled to know that our efforts to provide top-notch service are appreciated.

Kind regards,
Kayla,
CX Team