Pinnacle Protect Ltd レビュー 1,540

Refusing to pay out on a continuation claim as one claim handler Charlotte Cox doesn’t seem to understand the claim is ongoing from previous claims, complaints put in but no response

Be careful with this insurance because I had an accident and when I called to make the claim they told me something else and I do not recommend it to anyone. Before taking out this insurance, ask everything, insure everything and record everything because if you have an accident or something you have to call them, they may tell you something else. Be very careful with this insurance company. Always be very careful, ask everything and record everything.

Received a phone call from this company trying to get me to have a review of my life insurance. Despite explain I did not want a review, continued to get pressured to have one. Company has obviously got access to old database as they were quoting old policies and giving the impression that they were somehow linked with the company to get me the best policy. They are an insurance broker, simply trying to use every tactic to get people to change

Just spoke to Michael who was very helpful, would recommend

Got a phone call today and the person who talked to me was very friendly and sorted out everything that I needed, which took no time at all. And I'd recommend to anyone

The advisor michal explained everything to me and made it all clear and easy to set up thank you michal

I spoke to a young man called Jake, he was very friendly and helpful, and me best policy for what I could afford,

Jake was very helpful, explained everything perfectly. The reason I gave a 4 star review is because it was an unsolicited call - I’m very dubious of unsolicited calls these days but thanks I will have much better cover now!

Johnny was really nice and very kind knew his job and gave me all the details to have a new policy in place for me and kept asking me if I could pay the premium every month I agreed and it will be paid every month on time.
Many Thanks
Helen Taylor 😊😊

I spoke on the phone to Jake Quinn , he asked weird questions: Where am I from because of my accent??? He also said I need life insurance because everyone is dying of cancer, so I will die too! Disgusting! I asked him to cancel it. David Sankey contacted me and said that policy was cancelled. and he already called Pinnacle Protect. It was a lie, they already took my payment, even if I asked them not to. I called Pinnacle Protect and they said that David Sankey never called them!He is a big fat Liar! Clown!

Jake was friendly and explained every thing easy and accurately. The process was simple and he was really helpful

Jake was very pleasant and easy to talk to. The information was clear and concise. They called when arranged.

You can't ask anymore

Very professional experience. Excellent communication skills. Feel I was given so much more advice than my previous insurance provider, thank you to Jake for explaining & answering all my queries.

Spoke to a lovely young man called Jake who updated my policy to carry me through to my eighties, he was very clear on all details and made the switch very easy for me.

It was great talking to mr.michael and also it was very greatto redarding my life insurance policy he also helped me and explained all about life insurance so kind and caringand helpful with me.
THANK YOU SO MUST

Excellent service, very helpful.

Jake was very polite and very helpful also very understanding of my situation

1st day we arrived at the resort, we had to wait until 2PM to get into our room, which we had to wait from 10AM, with 2 kids - absolutely not a good start. We noticed that there were quite few people that had arrived aftr us, but apparently, we should have paid (bribed) the receptionist. Only if i knew, i wouldn't mind giving something & not let my two kids wait for hours & hours.
That night when we went to sleep, the room was very small for 4 people, one of the beds was a sofa bed, which my son refused to sleep on it, because it was very hard. I complaint at the reception & i was asked to come back tomorrow when the reception manager is there, which i had done that very something. The next day i went at the reception & spoke to the reception manager & was asked that i can transfer my staff to another room later that day once the room is freed & cleaned. There was no timing given, i had to go & check every 30 minutes. Around 5pm finally the room was ready for us to move, which it took quite few hours from us to pack & unpack.
Few days later i noticed that our room is not getting cleaned, nor the towels are getting changed. The reception said that they are very buys & short of staff, but he will make sure someone will clean the room today. While speaking to other guests we were informed that if you tip good the cleaner & the receptionist, our room will be their priority, which we had to do that cause that day none of the towels were changed & no toilet paper was placed.
Food was very poor for a 4 Start hotel, drinks were not even what they were supposed to be - coca cola & Fanta were made up on their style.
Few days later my kids started complaining that their ears were in pain & some white spots are coming up (see pictures attached). Once i had seen this, i spoke to the reception & the manager was so aggressive. He was saying that he has 500 guest & no issue has been raised, this is the most cleanest hotel he has ever worked at, etc. I said to him, all this is not relevant, both my kids have this infection, can you please help. He said that i should go to my agent. He nor the hotel takes any responsibility. The infection was getting from worst to worst. The next day i had to get on a taxi & go to Monastir. The price that i initially agreed with the taxi driver didn't take me far - at the middle of the road he said that i had to pay another 50 Dinar because the initial price (35 dinar) was not enough to take me to see a doctor. Once we arrived to a doctor in Monastir he prescribed antibiotics for both kids. We paid 250 Dinar, medication included, but it worked. The next day both kids were feeling way much better.
Few days later i spoke to the reception & asked if i could book the "a la card" that we were entitled. The receptionist said that we should talk to the restaurant manager. He made us 35 Dinar for wine, apparently it was not included. The wine that it was brought to us was no different from the wine whey were serving outside.

AVOID AT ALL COST

Scam company fined by the ICO for spam and aggressive calls.

Agents become rude and aggressive if you refuse their illegal and wrong marketing calls that were made against your rights. And when you ask them to remove your information from their calling lists they refuse and tell you they will call back again.

ICO (Information Commissioners Office) fined them £80,000 for calls of the same nature in 2021 - 22.
ICO.org.uk for more information.

Jake was really helpful and supportive