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Pippeta レビュー 160

TrustScore 5段階評価の3.5

3.7

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Sent an item (unused and unopened) back to the company via royal mail. Item was delivered and have not received my refund and have made repeated attempts to get in contact with the company but have ha... もっと見る

5つ星のうち1の評価

Their website is so confusing. I ordered a breast pump replacements. Ended up having to do 3 orders as its so unclear, even the lady who called me agreed it was extremely confusion and they would make... もっと見る

5つ星のうち5の評価

Amazing, used this for my second baby. As I had a hand me down wire kit from a different brand during my first and hated pumping and felt like a cow having to pump near a plug socket in hospital or th... もっと見る

5つ星のうち5の評価

I chose the Pippeta breast pump whilst pregnant based on customer reviews. It is very reasonably priced compared to others on the market and does a great job. I am expressing and the pump has enabled... もっと見る

企業が回答しました

企業情報

  1. マタニティ ストア
  2. ベビー用品店

当該企業による記述

Pippeta is an award-winning mum-run Mother & Baby brand created to make feeding easier with products that are simple to use, simple to buy, and simple to get support for. It takes a village to raise a family. Think of us as your neighbours.

Free Lactation Support with EVERY pump purchase

当該企業による記述

We are parents, we understand!
As a mum run brand we understand the challenges and questions that come with pumping and that’s why we are the only brand to offer FREE lactation consultant support with every pump purchase. Let’s face it, it takes a village to raise a family, view us as your neighbours.

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3.7

まあまあ

TrustScore 5段階評価の3.5

160件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 76%に回答しています

通常24時間以内に回答

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5つ星のうち1の評価

Pippeta broken again after short time

This is my second pippeta. The first broke after a couple of months of use. I thought this was bad luck so I bought another. After less than 10 days this has no also broken. I pump exclusively to feed my LB so this is a big problem for me. I have contacted pippeta and hope they resolve this asap

2024年5月27日
自発的なレビュー
Pippeta ロゴ

Pippeta からの回答

Hi Kat

I can see that we have contacted you to ask for some details to be able to resolve this for you urgently but are yet to hear from you.

Please kindly contact us so that we can get this sorted for you.

Thanks

The Pippeta Team!

5つ星のうち1の評価

Avoid at all costs

I need to write this review to sincerely warn others. I'm a first time mum and I am exclusively pumping for my boy. I bought the hands free pump after seeing the good reviews online (I now think they must be fake) 3 weeks in and one of the motors stopped working.. I sent an email with a video and photos attached which clearly showed the fault. Customer service refused a refund and advised me to send the pump back so they can check it. I sent the pump back and the next day the second pump broke with the exact same fault. This was in the middle of the night and I had to pump for my baby but couldn't because I was left with no pump. I had to buy another pump which by the way has been absolutely fantastic and allowed me to carry on my breastfeeding journey.

The amount of stress this product has caused me has been unreal. Avoid this product if you are serious about pumping. Alot of these negative reviews all say the same thing.

2024年4月19日
自発的なレビュー
Pippeta ロゴ

Pippeta からの回答

Hi Nyala,

Thank you for your feedback. I understand that you emailed us about a faulty breast pump motor, and we asked for a video of the issue. Following that, we requested you to send the motor back under warranty for repair or replacement. We then promptly sent you a replacement, which you were satisfied with until the other motor from the same pack stopped working.

After receiving the faulty motors back from you, we issued a full refund without any questions. As we mentioned in our email, we are very sorry that this happened with two of your pumps. We take great pride in our brand and business, and we are committed to supporting you and resolving any issues as quickly as possible, as we have done through our email correspondence.

Best regards,
The Pippeta Team

5つ星のうち5の評価

I purchased the “My 1st Weaning Set”…

I purchased the “My 1st Weaning Set” from Pippeta in the Boxing Day Sales. They had a great promo on! My baby has since turned 6 months and we’ve started weaning! I love using the 3 section plate for him trying new foods! Also the cutlery is soft and accessible for him to self feed! Would recommend this set to new mums!

2024年5月23日
自発的なレビュー
5つ星のうち2の評価

Terrible battery

I was so ecited about this one as i had heard people doing exclusive pumping with this which should mean it's powerful enough. However, this pump is a pain. Battery does not last to pump both sides. I get 2 breaks during work to pump. With tubing, the punping efficiency is slow and if done separately, it doesn't last to cover both sides so i have to use mu electric pump on one side. Won't recommend it. > have been using it for over 3 weeks and even the power has declined. It doesn't pump much as well. Thought I'd power pump to boost supply but it feels like i am back and forth charging it and powering the pump!

2024年5月5日
自発的なレビュー
Pippeta ロゴ

Pippeta からの回答

Hi Amna

I can see that we have contacted you to ask for some details to be able to resolve this for you urgently but are yet to hear from you.

Please kindly contact us so that we can get this sorted for you.

Thanks

The Pippeta Team!

5つ星のうち1の評価

Wouldn’t recommend

Bought the Pippeta wearable hands free breast pump and whilst they are good, one of them unfortunately no matter how much or how long you charge it only goes to 2 bars of charge and not 3.
UPDATE 05/05
Awful. Would not recommend. Leaks from the bottom and milk ends up leaking into my bra, even though it is correctly assembled after checking several times. Such a waste.

2024年5月3日
自発的なレビュー
Pippeta ロゴ

Pippeta からの回答

Thank you for submitting your review. Our Pippeta Pumps are leak free which means that you can pump on the go. If you are experiencing any leaks at all, we would like to look into this with you. Please do contact us at help@pippeta.co.uk so that we can provide you with the necessary support.

Kind Regards
The Pippeta Team!

5つ星のうち5の評価

Award worthy Experience

I first met the team at Sandown park baby show when I was expecting my twins. The ladies were so lovely and reassured me that I wasn’t alone as I was becoming a single mum. They talked me through their products and demonstrated how the breast pump works, which I purchased that day. I also got a few extra products which we love using and have showcased through our instagram story.
We recently bought more of the bibs as they work wonders with the twins with keeping their clothes clean and dry that we bought extras for their cousin. They are of superb fabric and the designs are beautiful fun. Every single product produced by My Pippeta is award worthy. I highly recommend to everyone including my friends and family who have toddlers or expecting.

2024年5月2日
自発的なレビュー
5つ星のうち5の評価

Great products

Great products, I bought the plate, bowl, spoon and fork set and a bib all in the sale for such a great price. They are fantastic quality, especially the bib, as most bibs don’t even stay open to catch food, but these are slightly firmer to ensure they stay open. I’d recommend all of the products. They also suction really well to my sons high chair.

2024年4月29日
自発的なレビュー
5つ星のうち5の評価

weaning set

I purchased the weaning set and when it was on sale, I feel I got such a good deal the quality is unreal and the packaging it come in was really good quality this is the second time I have bought of here would highly recommend.

2024年4月17日
自発的なレビュー
5つ星のうち2の評価

Poor design- lasted 4 weeks!

Unfortunately this is a bad review! Not one to complain but I just feel very disappointed in this product. Long story short- this pump started faulting 3 weeks in. It would not turn on or off at times. The motor would work on and off and turn off part way through pumping. So i sent it in to be checked for warranty. I had to purchase a second pump during the time it was being checked for warranty at a cost of £25 (not expensive i know) and this amount would then be refunded if it was covered under warranty.

My pump was found to be contaminated with breast milk inside the motor and so it was not warranty. This I completely understand. However, i strongly feel this is a design fault. The usb charger cover comes off after the first time you charge it and so that charger port is left open to the elements as such. This is how the milk has managed to get into the motor. The second pump also has the exact same fault, in that the charger cover comes off after first use.
I emailed the CS Manager after I had been informed the faulty pump wasn't covered and pleaded they reconsider sending me a replacement pump as a gesture of goodwill, considering the time I had it for and also my belief that this is a design error. It was again reiterated that it was not a warranty issue. Gutted, what a waste of money.

2024年4月17日
自発的なレビュー
Pippeta ロゴ

Pippeta からの回答

I'm sorry to hear about your experience with the pump. We understand it is frustrating to encounter issues with the product so soon after starting to use it. We have double checked your motor and can see dried milk around the buttons, the seals, and the main circle at the bottom of the pump, including the inner tube which is attached to this and not just the charger port as you mention. We have double checked and the charger port it still sealed and intact. Please let us know if you would like further photos of this and we would be happy to send.

We do take all feedback seriously and understand that you would feel disappointed in the situation. We take huge pride in our products and customer service and try to be as fair as we possibly can. We apologise that you felt let down on this occasion.

Thanks

The Pippeta Team!

5つ星のうち1の評価

Product arrived faulty

Product arrived faulty. One of the pumps broken.

2024年4月15日
自発的なレビュー
Pippeta ロゴ

Pippeta からの回答

Hi Michelle,

I am sorry to hear your pump arrived faulty.

I can see that we have contacted you to ask for some details to be able to resolve this for you urgently but are yet to hear from you.

Please kindly contact us so that we can get this sorted for you.

Thanks

The Pippeta Team!

5つ星のうち2の評価

The delivery taking much longer than…

The delivery taking much longer than expected. On Monday I’ve got the email saying that the item is on it’s way with the Royal Mail 48hours delivery, but it was not delivered that week at all with no further communication on when it will be delivered at all. On the Shop app it said in transit for 4 working days…
I had purchased 2 pippeta pumps before and used them for 4 months very intensively as my baby is on expressed milk exclusively. However I have now noticed that these pumps are no longer extracting all the milk produced (I’ve used pretty much all the replacement parts which were helpful) and I decided to order a new one to try.

2024年4月7日
自発的なレビュー
Pippeta ロゴ

Pippeta からの回答

I'm sorry to hear Royal Mail delayed the delivery of your order, unfortunately unless this is flagged to us we are unable to know what is happening with your order once it is in Royal Mail's hands. However, we will try to resolve shipping issues urgently should customers contact us regarding this issue.

If you have not already done so, please contact us regarding the issues you are experiencing with your pump as we would like to get this resolved for you as urgently as possibly and get you back on track with your pumping journey.

Thanks
The Pippeta Team!

5つ星のうち3の評価

Review on delivery, not yet used, hoping for an answer

Unfortunately the email asking me for feedback was no reply so I couldn't say this just via email.
I've only just got my pump today, it's just charging, yet to use but have 2 issues/questions so far.
Firstly; Understandably the user information says to sterilise before use but doesn't say how to sterilise. Do I just boil it? How long for? Is it microwave compatible? Should I be using milton?
Secondly; The dust bag ripped before I could even open it.

2024年4月4日
自発的なレビュー
Pippeta ロゴ

Pippeta からの回答

Thank you for your review.

Please kindly email us at hello@pippeta.co.uk with any queries or concerns you may have and we will be more than happy to help with these.

Thanks
The Pippeta Team!

5つ星のうち5の評価

I have been using my dual pump for over 8 months

I have been using my dual pump for over 8 months now and highly recommend. It’s super easy to use, clean and store. I find it has a high ‘yield’ compared to others I have tried. It is very efficient having two aspects of the single pump mode or dual. I have also bought spare parts which came super fast and definitely increased the amount of milk I got. So definitely upgrading them at the appropriate times. Well done Pippetta - fab product and price!

2024年3月27日
自発的なレビュー

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