Very positive customer experience. I ordered a ski jacket which unfortunately didnât fit, and I wasnât able to return it before going on holiday. While I was away, I had an accident and ended up i... ãã£ãšèŠã
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No communication from this company since ordering a ski jacket 2 weeks ago!! Order not dispatched, no updates whatsoever, very poor. Avoid!!
Ordered the good times jacket - unbelievable quality and waterproofing. Super comfy fit and sizing guide is pretty much spot on. Have seen Planks from a distance for while and never pulled the trig... ãã£ãšèŠã
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Iâve had planks gear since 2014 and itâs by far the coolest, best fitting brand on the slopes, wherever Iâve been. Iâve been complimented on how nice it looks multiple times over the yearsâŠso Nice Sw... ãã£ãšèŠã
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A rider-owned British ski brand, Planks Clothing's heart is firmly rooted in the Mountains. Choose from Outerwear, Tech Apparel, Lifestyle, Headwear & more.
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Great brand!
Used Planks gear for many seasons and quality has been spot on. Recently ordered new stuff and order was delivered fast. Also they offer great discounts if you keep you eye out. Defo recommend
2023幎10æ18æ¥
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Planks Clothing ããã®åç
Hey Richard,
Thanks so much for taking the time to leave your feedback, weâre stoked to hear about your ongoing positive experience with Planks and that you love our product range! Be sure to keep an eye out on our current Winter Sale that is live on our UK website, with discounts of up to 60% off on current season collection!
Many Thanks
Jess
Good experience. Rep British skiing
I have 2 happy days jackets from Planks and they hold up well. They perform well and I love the little details such as: the "drop cliffs not bombs" embroidered and the "if in doubt, ask your mum" on the care label. They are aimed at looking and feeling cool rather than being super technical and fit the bill.
Customer service has been great in my experience, when I first tried to buy from the store I could only access the EU site (in euros) from the Isle of Man when I should have had access to the UK site. I sent a query about this and they promptly changed which site people from my location would be routed to.
I bust a hole in one of the jackets on a dryslope and enquired if it fell under the warranty. I was informed this came under normal wear and tear and wouldn't qualify for their warranty repair service - fair enough. However, it would be nice to be able to have their items repaired using this service for a small fee outside of warranty.
2024幎1æ11æ¥
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Planks Clothing ããã®åç
Hey George,
Thanks so much for taking the time to leave your feedback, weâre stoked to hear about your ongoing positive experience with Planks!
Our back office operations team are currently working on introducing a new repair service that caters for both in warranty and out of warranty products. If you do have any faults or issues with a product that is out of warranty, please don't hesitate to reach out to our Customer Service team directly on customerservice@planksclothing.com, and one of our team will be more than happy to find a solution for you.
Many Thanks
Jess
Good design but poor quality
Good design but poor quality. I cannot see the stitching lasting 6 months.
Order GB54755
2024幎1æ8æ¥
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Planks Clothing ããã®åç
Hey Alex,
We are always keen to learn and grow from our customers feedback. If you do have any fault issues with the product you have recently purchased, please don't hesitate to reach out to our Customer Services team on customerservice@planksclothing.com who will be happy to arrange a repair free of charge for any product under our 2 year standard warranty policy.
Many Thanks
Jess
Good quality stylish clothing
Good quality stylish clothing.
I broke my zipper 3 years after purchase in a crash, planks tried to find a local seamstress who could repair it, no one could, so they send me a voucher for the full value of the coat to buy another one. Great customer service!
2024幎1æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Planks Clothing ããã®åç
Hey Thomas,
Thanks so much for taking the time to leave your feedback, weâre stoked to hear about your ongoing positive experience with Planks!
Many Thanks
Jess
Such good quality and style
Such good quality and style. Such a cool brand
2024幎1æ9æ¥
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Planks Clothing ããã®åç
Hey Alex,
Thanks so much for taking the time to leave your feedback, weâre stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks
Jess
High quality clothing
High quality clothing, awesome designs and a great ethical company.
I am a professional ski instructor and always order all my gear from Planks for the last 5 years. They are pushing the way for eco friendly clothing with no compromise to quality.
2024幎1æ8æ¥
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Planks Clothing ããã®åç
Hey Sam,
Thanks so much for taking the time to leave your feedback, weâre stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks
Jess
The best ski gear Iâve bought
The best ski gear Iâve bought, very lightweight and warm. Highly recommend and worth every penny!!!
2023幎3æ11æ¥
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Planks Clothing ããã®åç
Hey Michael,
Thanks so much for taking the time to leave your feedback, weâre stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks
Jess
Coolest gear bar non
Iâve had planks gear since 2014 and itâs by far the coolest, best fitting brand on the slopes, wherever Iâve been. Iâve been complimented on how nice it looks multiple times over the yearsâŠso Nice Swan Planks!!
The quality of the flagship products (3 layer insulated jackets and bibs) are exceptional and Iâve recently bought yet another jacket for my trip to Chamonix on 31s of this month ðð»ðð»ðð»
2024幎1æ5æ¥
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Planks Clothing ããã®åç
Hey David,
Thanks so much for taking the time to leave your feedback, weâre stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks
Jess
Top Quality Ski Gear
Have been wearing planks ski gear for a number of years, great quality material, fits well and looks great on the slopes!
2023幎1æ4æ¥
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Planks Clothing ããã®åç
Hey Joe,
Thanks so much for taking the time to leave your feedback, weâre stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Many Thanks
Jess
The gear is awesome
The gear is awesome. Jim is awesome. Biggy for Prime Minister.
Highly recommend dropping into the Val store for a browse and chat!
2024幎1æ1æ¥
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Planks Clothing ããã®åç
Hey Ben,
Thank you so much for reaching out and leaving this positive review! Weâre stoked to hear about your ongoing positive experience with Planks and we will be sure to pass the message on to Jim personally!
Many Thanks
Jess
Unbelievably Good Customer Services at Planks
Don't usually write reviews but Kirsty in the Customer Services team at Planks went above and beyond to help me out. I was looking for a specific pair of ski pants from an old season to go with the matching jacket I have, I couldn't find them anywhere online / second hand so I reached out to Planks a couple months ago to see if they had a pair knocking around a warehouse somewhere. Unfortunately no luck. Then, today, I get an email saying they'd remembered about my message and that a demo pair had turned up and could be sent out to me, today! Very rare to find that kind of goodwill gesture, done on nothing but kindness. 5* customer service.
Plus, their merch has always been top quality and continues to be, love it!
2024幎1æ4æ¥
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Planks Clothing ããã®åç
Hey Toby,
Thanks so much for taking the time to leave your feedback, weâre stoked to hear about your ongoing positive experience with Planks and that you love our product range! We will be sure to pass this message on to Kirsty personally! If there's anything else you may need, please don't hesitate to reach out.
Many Thanks
Jess
Great clothing, love the brand
Bought several items from planks over the years, always arrived promptly. The quality is spot on and have some great items available.
2024幎1æ2æ¥
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Planks Clothing ããã®åç
Hey Edward,
Thanks so much for taking the time to leave your feedback, weâre stoked to hear about your ongoing positive experience with Planks and that you love our product range!
Feel free to check out our ongoing loyalty program THE FUSS on our website, where you can earn points for spending with us and referring your friends and family.
Many Thanks,
Jess
Great clothing have bought many itemsâŠ
Great clothing have bought many items now. Unfortunately I havenât received my order and I am nearly at a month of trying to get in contact with someone with no luck at all. Itâs Christmas time is limited and I am fed up of chasing them
On social media platforms and emails!
Update all sorted refund has been issued. Back to loving planks
2023幎12æ7æ¥
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Planks Clothing ããã®åç
Hi Jo,
Iâm so sorry you had this experience and sincerely apologise for you not receiving the item you requested and for the slow customer support response. We are working hard internally to improve our levels of communication.
We have escalated the matter to Royal Mail internally as unfortunately the whereabouts of your parcel is currently out of our control. We are still awaiting for an outcome of their investigation, however, we will still be more than happy to fully refund you in the meantime. If the parcel is found and returned, you are welcome to keep this free of charge.
We really appreciate our customers loyalty to the brand and again can only apologise for the inconvenience caused. In addition to the refund, we would be happy to offer you a 15% discount code that can be used on your next purchase. We have sent this to you directly via email.
Many Thanks,
Jess
Massive delays and no customer service
I ordered a jacket in early November which arrived promptly. Sadly it did not fit so I followed the exchange instructions and sent it back for an exchange. That was 20 November. No replacement jacket, no contact number, no response to any emails. The website says they are experiencing delays in distribution centre, but not replying to emails is inexcusable. AVOID AVOID.
2023幎11æ15æ¥
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Planks Clothing ããã®åç
Hi Melissa,
Iâm so sorry you had this experience and sincerely apologise for you not receiving the item you requested and for the slow customer support response. We are working hard internally to improve our levels of communication.
I have chased this down for you personally and understand a replacement item has now been processed through our warehouse and will be dispatched via express courier service. Please do accept my apologies once again, we really do hope you love the gear!
Please do not hesitate to reach out if you have any further queries or questions.
Thanks,
Jess
Good Times ski jacket
My unisex peopleâs parka is the best ski jacket Iâve owned- I wear it non stop throughout winter, whether Iâm in the snow or just walking the dogs. It holds up really well to all weather, is incredibly comfy and looks great. And it even fit throughout most of my pregnancy (Iâm 5â9, size 8/10 and I ordered a size S).
2022幎11æ17æ¥
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Planks Clothing ããã®åç
Hey Morwenna,
Thanks so much for leaving such a kind review. Weâre stoked to hear about your love for the Peopleâs Parka and weâre so glad to hear how much use youâre able to get out of it! Wishing you another toasty winter!
Thanks,
Caitlin
My favorite cover
My favorite cover, the sweetest line of gear. The colors stand out as well as the provocative lines. Something that other company's are still trying to mimic,...
2023幎11æ14æ¥
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Planks Clothing ããã®åç
Happy to hear that you love our designs, weâre so happy to be your favourite ð Thanks for taking the time and leaving the kind review!
Thanks,
Caitlin
Accurate sizing, great quality
Since I had never owned any Planks clothing before, I was a bit nervous about size and quality, but when my ski jacket arrived it fit just right and was of very high quality. I bought it on sale, so it was also a great value.
2022幎12æ28æ¥
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Planks Clothing ããã®åç
Hey Ed,
Thanks so much for trusting us here, weâre so glad you took the plunge and love your new jacket! Wishing you a great ski season ahead - be sure to tag us in any pictures, weâd love to see you out in action ðïž
Thanks,
Caitlin
Look good feel good ski good.
Look good feel good ski good.
Quality gear, rad designs, acceptable prices.
Best ski brand for the best skier on the mountain.
2023幎11æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Planks Clothing ããã®åç
Hey Elliot,
Thanks so much for taking the time to leave your feedback, weâre stoked to hear about your ongoing positive experience with Planks! Have a sick season ahead â be sure to tag us in any content ð€
Thanks,
Caitlin
Great products
I ordered my anorak and it arrived quickly and without a hassle, the jacket was amazing. High quality threads that held up amazing on the slopes.
Very happy
2022幎11æ15æ¥
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Planks Clothing ããã®åç
Hey Reuben,
Weâre stoked to hear you love your new anorak and that the quality and service lived up to expectation. Thank you for sharing your kind review, wishing you a great winter!
Thanks,
Caitlin
Top quality ski gear that lasts andâŠ
Top quality ski gear that lasts and lasts. Casual clothes are very cool designed and keep their shape. Hoodies are so warm. You donât get cooler on the slopes than with planks!
2023幎11æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Planks Clothing ããã®åç
Hey David,
Thanks so much for your kind review, so glad to hear your gear has been getting lots of love and continues to hold up well! Have a great winter season ahead âïž
Thanks,
Caitlin
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