Planks Clothing レビュー 203

Planks Clothing からの回答

2024年2月12日

Hey Matthew,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you have taken advantage of our vast product range! Be sure to keep an eye out on our website for upcoming launches of new collections :-)

Many Thanks,
Jess

Planks Clothing からの回答

2024年2月12日

Hey Kate,

Thanks so much for reaching out and we are so sorry you have encountered this experience and sincerely apologise for you not receiving the item you requested and for the slow customer support response. We are continually working hard internally to improve our levels of communication and constructive feedback is always taken on board.

I have chased this down for you personally with our customer service team and understand that there was a stock discrepancy issue between our website and our warehouse system and your order became blocked. Our team internally are working on this systemic error to ensure this does not happen moving forward.
I can see a refund has now been requested from your side and can confirm we have already refunded you for this order. We have also provided a discount code that you can use on a future purchase should you wish as our way of apologising for this situation.

Please do not hesitate to reach out if you have any further queries or questions to our customer service team directly on customerservice@planksclothing.com

Many Thanks,
Jess

Planks Clothing からの回答

2024年2月12日

Hey Alistair,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!

Many Thanks,
Jess

Planks Clothing からの回答

2024年2月12日

Hey Matt,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that we were able to assist you with your warranty repair query.
We are currently in the process of launching a new repair service across the UK and Europe, with all information available on our website very soon, but we appreciate your flexibility whilst we work on getting this live.

Enjoy the beanie :-)

Many Thanks,
Jess

Planks Clothing からの回答

2024年2月9日

Hey Trevor,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range! I will be sure to pass the positive message over to Katie and Jim at the Val D Store!

Many Thanks,
Jess

Planks Clothing からの回答

2024年2月8日

Hey Gemma,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and long term loyalty to our brand! Feel free to check out our loyalty programme, "The Fuss", where you can build points and earn rewards for spending with us.

Many Thanks,
Jess

Planks Clothing からの回答

2024年2月7日

Hey Matej,

Thanks so much for leaving such a kind review. We’re stoked to hear about your love for our collections and we’re so glad to hear how much use you’re able to get out of it! Wishing you another toasty winter!

Thanks,
Jess

Planks Clothing からの回答

2024年2月7日

Hey Matt,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!

Many Thanks,
Jess

Planks Clothing からの回答

2024年2月7日

Hey Big M,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!

Many Thanks,
Jess

Planks Clothing からの回答

2024年2月7日

Hey Miss S B,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and we always love to hear how our customers feel about the fit and style of our products.

Many Thanks,
Jess

Planks Clothing からの回答

2024年2月7日

Hey Ais,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!

Many Thanks,
Jess

Planks Clothing からの回答

2024年2月7日

Hey Simon,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!

Many Thanks,
Jess

Planks Clothing からの回答

2024年2月7日

Hey Sarah,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks. I will be sure to personally pass on the message to our customer service team!

Many Thanks,
Jess

Planks Clothing からの回答

2024年2月7日

Hey Eleanor,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!

Many Thanks,
Jess

Planks Clothing からの回答

2024年2月7日

Hey Abbie,

Thanks so much for taking the time to leave your feedback, we are so glad to hear that you love the versatility within our product ranges! Be sure to keep an eye out on our current Winter Sale on our website!

Many Thanks,
Jess

Planks Clothing からの回答

2024年2月7日

Hey Fish,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range and our loyalty programmes!

Many Thanks,
Jess

Planks Clothing からの回答

2024年1月25日

Hey Al,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
I will be sure to personally follow up the delivery status of your recently placed order to ensure this is delivered to you in good time for your Ski trip :-)

Many Thanks
Jess

Planks Clothing からの回答

2024年1月25日

Hey Matthew,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!
We always welcome and take on board our customers feedback, so i will be sure to pass your message through to our commercial team internally who are working hard to ensure our brand remains competitive in this super busy ski market!

Many Thanks
Jess

Planks Clothing からの回答

2024年1月25日

Hey Sally,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!

Many Thanks
Jess

Planks Clothing からの回答

2024年1月25日

Hey Andy,

Thanks so much for taking the time to leave your feedback, we’re stoked to hear about your ongoing positive experience with Planks and that you love our product range!

Many Thanks
Jess