Bad company for repairs guttering leaking water runs into kitchen when door opened .myself get wet as do carers for my disabled husband .ice in winter makes it slippery.been asking for 4yrs or more... ãã£ãšèŠã
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Horrible communication. Supposed to be completing on a house next month. Maybe? Unsure as no one is getting back to me. Ignored emails and phone calls. Update: Four months later (October) and still... ãã£ãšèŠã
Brilliant experience purchasing our first home via shared ownership. Clare Summerhayes was fantastic, she answered any questions we had and went out of her way to help with anything we needed. She mad... ãã£ãšèŠã
We have had no heating and hot water for the last 6 days even tho platform housing as put us on emergency waiting list and after 4 calls no work as been completed and now they have given us a date of... ãã£ãšèŠã
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Quick to up your rent, dead slow to everything else.
shared ownership customer, have found them Quick to up your rent, but sloth like to repair and fix/maintain your property.
we filled in our end of defects in december 2021, and here we are 8 months later, still awaiting fixing, in that time we have had a rent and service charge increases (the latter covering these issues), our front door has become worse to open, our bathtub has lowered even more than before. just a few examples of things that have progressed to a worse state, the guy we keep getting also seems to be very good at fobbing you off and not actually doing anything.
we know because some of the things he fobbed us off on have become worse since.
they have also constantly refused to supply any support about our garden that a year and a half in is still unusable. its just loads of slopes, and obviously looks like they have just lobbed the turf on piles of rubble. our son is still unable to use the garden safely.
at one point we were considering staircasing but after this service we have received (or lack of) we are considering getting out all together.
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