Great customer service & most importantly, great kicks. Much better in the flesh! My third purchase from these guys & will definitely be back for more!
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
From the moment I first heard about the custom Adidas collaboration with Tony McCarroll I knew that this would be an extra special gift for an extra special Oasis fan! Communication is everything. D... もっと見る
PSC offered an amazing, professional service throughout the process of getting customised shoes. They worked hard to make sure expectations were managed and were really responsive by email and phone.... もっと見る
Poor finish, had to return to be fixed received back suede is worn down in areas!!! style is unique hence the 3stars. Definitely not worth what they charge compared to the standard Adidas model. I tot... もっと見る
企業が回答しました
企業情報
当該企業による記述
A business dedicated to customer satisfaction through shoe cleaning, repairs and customisation.
連絡先
5B Oaklands Court, Tiverton Business Park, EX16 6TG, Tiverton, 英国
- 01884 763180
- info@platinumshoecare.com
- platinumshoecare.com
4.5
優良
340件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very happy definitely going to be use psc again recommend 👌 👍
Over the moon with purchase
2024年3月21日
Shoes are absolutely magnificent
Shoes are absolutely magnificent. Thanks to Dulton and the team for great service delivered bang on time!
2024年3月21日
Platinum Shoe Care からの回答
Hi Neil,
Dulton here, thank you very much for the review I am glad they arrived safely and in time! Take care.
I have not received delivery
2024年2月27日
Platinum Shoe Care からの回答
Hi,
Thank you for your review, however it is extremely unfair and does not paint the full picture.
We shipped your item on the 27th of February, and you were emailed with the tracking. All overseas items are shipped with UPS EXPRESS. On the 5th of March UPS reached out to us to notify us that they were unable to locate your address and the import taxes HAVE NOT been paid, which is why the item has not been delivered.
We emailed you on the 5th of March at 19:14 GMT, asking you to contact your local UPS office to provide the relevant information and make payment for the import taxes which are payable by you as per our terms and conditions.
So were we agree with the fact you have not received your parcel yet, this is not our fault. You have not responded to UPS or our emails. If you believe you have not received any emails, I would encourage you to check your spam folder, or email us info@platinumshoecare.co.uk. We are only a small business and struggle to understand why you have left a 1 star review and not even made contact to us directly! We are a pleasant team and more then happy to help were we can.
Thanks - Team PSC.
Its taking for ever for the product to…
Its taking for ever for the product to arrive. Dissapointed.
2024年2月22日
Platinum Shoe Care からの回答
Hello Sebastian,
Our lead time on orders in 4-6 weeks as per our website, all of our items are handcrafted and take a very long time to make. I can see that you ordered on the 18th of January and your order was shipped on 22nd of February. Shipping confirmation was emailed to you on 22nd of February at 21:20. After looking at the tracking I can see there was a hold up at customs, this could be for a number of different reasons, but it is likely because the custom fees have not been paid by yourself.
Since your review we have emailed you again with all of your tracking details, please contact your local UPS office pay the customs tax and then they will deliver your item.
Thanks PSC Team
Unique Trainers…
Couldn’t get these unique Trainers anywhere else, Three Little Birds…. love them, they arrived so quickly too!
Good company to deal with, absolutely loved the sweeties in the parcel, what a lovely touch!
2024年2月8日
Fantastic company
Fantastic company - I have now bought three pairs of trainers, all have been immaculate and very well made. Thank you
2024年2月8日
Beautiful shoes and excellent staff
2024年1月25日
Perfectly made!
My trainers arrived in the time frame and made perfectly to a very high standard, they look exactly as expected and feel great!
2024年1月18日
I’ve purchased shoes from Platinum…
I’ve purchased shoes from Platinum before and had a great experience. the shoes were a custom painted model. This time the shoes I ordered were a complete cut & sew design so the expectations were higher for me. The quality and craftsmanship were excellent and attention to detail were really appreciated. I am a designer myself, so quality of materials, design & craft are aspects I look for in a custom shoe. I will be buying from them again!
2024年1月18日
Feel special in the Reggae collection- exclusive footwear
Easy and smooth transaction. Customer service was great, replied to a query about postage really quickly.
I would've liked the design to be on the inner side of the trainers but, nevertheless, they look great. Got a pair for me and my wife to match our tracksuits.
2023年12月16日
自発的なレビュー
So unique !
I have ordered twice and the quality of the trainers is fantastic.
They’re so unique in that they’re custom made.
Customer service is perfect. Above and beyond.
I can’t recommend Platinum Shoes enough !
2023年7月7日
自発的なレビュー
Absolutely brilliant service and…
Absolutely brilliant service and delivered on time as they promised and quality and detail is second to none thank you so much. ❤️
2023年12月14日
brilliant bespoke trainers
the product is excellent top quality merchandise and bespoke to you with only a few of each made (the ones I bought. are no27 of a run of only 500)
2023年12月14日
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