Pochtoy.com レビュー 65

I strongly warn everyone against using Pochtoy.com. My shipment (Tracking # CT002246939UZ), valued at $1,369, was tampered with during transit. An official postal act confirmed a weight discrepancy of 110 grams.
Customer support is blatantly lying, calling this theft an 'equipment weighing error' and hiding behind 'sanctions.' I have provided photographic evidence: my memory kit weighs 130g (accounting for scale calibration, this is a near-perfect match with the official act). Sanctions do not steal 110 grams from a box—this is a clear case of theft under the guise of inspections.
I truthfully declared all items, the service approved the shipment, and I paid for mandatory insurance. Now, they simply refuse to fulfill their obligations. As a US resident (NY), I have already initiated formal complaints with the Delaware BBB and the New York State Attorney General for insurance fraud and deceptive business practices.
If you don't want to lose your money and receive 'rounding errors' instead of your goods, stay away from this service. Their insurance is nothing more than a way to collect extra money from you without providing coverage.

не возвращают деньги и игнорят

Я крайне разочарован работой Pochtoy.com! Сначала моя посылка была расформирована из-за недоразумения с товаром (духи, которых, как оказалось, быть не должно было в посылке), затем мне пришлось заново оформлять возврат. После оформления возврата началось бесконечное ожидание: обещания отправить посылку, уведомления о созданном лейбле, передаче данных в систему и обновлениях, которые так и не подтвердились. Каждый раз, когда я пытался выяснить ситуацию, получал лишь расплывчатые ответы вроде «подождите», «заберут сегодня» или «обновление статуса в понедельник», но никаких конкретных действий не происходило. Это особенно обидно, когда подарок должен был быть доставлен до Нового года. Полное отсутствие оперативности, ясности и ответственности в коммуникациях только подрывает доверие к компании. Не рекомендую пользоваться услугами Pochtoy.com!

Украли мою посылку. Я заплатил за растоможку, а они присвоили мои вещи. Пишу заявление в полиции, они, надеюсь, приструнят их

Horrible service! The store sent the wrong shoes that I ordered, found all this in their warehouse, I asked to issue a refund, replenished the balance for the amount they indicated, after making the funds they blocked my account and asked to provide 6 points of verification, such as: Photo of the order (provided), copy of the payment, bank statement, photo of the card..., photo of selfies where I have to hold this card!!!, photo with passport in hand!!!!

I highly do not recommend this service!

Translated with DeepL.com (free version)

Потеряли 2 моих посылки, сказали что они не пришли на склад,видео с камер отказались предоставлять.

Personally for me one of the best services for shipping goods from the USA. Yes, I agree the price for services and potential delivery could be lower, but I also realize that I get excellent service and features for my money.
This applies to both convenience and responsiveness of the staff and support on various issues.
I am also glad that if there is no possibility of payment by foreign card, then very often there is a promo code for free redemption with the help of the operator. Personally, I always get the goods cheaper than I would buy it here in Russia. If I take from 3-4 positions, the cost of delivery is rebated already with 2 goods.
Conclusion - I recommend to cooperate, do not regret.

I used this service to receive 3 Steam Decks and 1 Steam Deck Dock Station. 3 out of 4 parcels was delivered very fast (~10 days from USA to Russia), the remaining one had long delivery because of Black Friday, I still got what I ordered through (in a month).
They works even in sanctions mode and find new routes when previous become unusable, this is major + for them. I didn't had any negative experience with them. My last track number is PCT000000805128.

Disgusting service:
- All the dates on the site are fake
- Shipping from the USA is delayed
- It is impossible to receive goods in Russia, because the counterparty is even worse
- They don’t help in any way to resolve the issue (they lie that they help, provide false information)
- Their insurance is also useless (begins to be valid after six months)

A rescue wand for the delivery of brands that have left Russia! I like the simplicity of ordering, the speed of delivery to Russia. The support service always answers questions in real time, you do not have to wait for a few days for an answer. Everything is simple and clear. There are misunderstandings about the cost of delivery, but these are the costs of such a service. From time to time we make orders there, especially for quality sports things of famous brands.
Thank you!
Track number
PCT000000770170

I have sent 19 parcels through this intermediary, absolutely all of them were delivered to the place where I made the order. I have not encountered any problems, I always replenish the balance through cryptocurrency. I note that before sending the parcels are weighed and after the shipment returned to the balance of the excess.
On the downside, I note that they removed the return of goods to the store, at least I do not see that it can be done, because previously through the configuration of the parcel could select this function.

Was looking for how to order goods from the states, using a personal account, rather than this connection through messengers. Found the service pochtoy and decided to give it a try.

Pros:

1. Help in making purchases. Ebay began to ban accounts from the Russian Federation or simply limit payment from the Russian Federation, the service provides an opportunity to solve this problem, the commission is not large, for a product with a price of 90 bucks, 7 bucks commission, I think normal.

2. fast delivery. For 10 days came parcel from the U.S. in the center of Siberia, it is straight great, very cool.

3. tracking and management of parcels directly on the site. This is great, you can immediately create a request to send a parcel if you paid for it yourself and wait for it in the warehouse, which speeds up the delivery process.

4. The price of shipping, yes the price is not straight small, but acceptable, for the dimensions will have to pay well, but if you have pants or t-shirts, the price is cheap.

5. Personal bot in tg, where you can track your goods and personal account.



Cons:

1. sending a parcel 2 times a week, could be earlier.

2. Support. It is not the fastest, but if the deadline is not burning, you can wait for 12 hours, if you need it urgently, then use the bot in Telegram, but it is necessary to catch the moment that the lines were free.

3. Commission on replenishment. It is unpleasant that banal through the crypto even commission, but not straight all bad, it is clear that the service needs to live somehow.



Conclusion: The service is good, compared to others, I think it is the best, you will always help you if something is not clear, order yourself a garment that is worth it.

I ordered the second parcel on this intermediary, the interface is simple, there is an opportunity to create a ticket to get an answer from the support or you can write to the chat, but there will be a bot. You can replenish the site can be cryptocurrency, foreign card or Russian card. All seems to be honest. I add a photo of the parcel

I was recommended this intermediary for buying goods abroad. I wanted to please a young man, ordered New Balance sneakers to give them as a gift for the new year. Saw both positive and negative reviews, but decided to take a chance. To my surprise, the parcel was added to my account on the day of delivery to the warehouse. The only thing, I ran into a problem, I can not use the promised promo code for the first shipment, but created a ticket, I hope they will help!

I decided to try a new intermediary, because I was not satisfied with the delivery time and the cost of shipping from others. The site has a calculator on which you can calculate how much the shipment will cost! I decided to order shoes for my husband and son. The packages were added to my account very quickly, on the day of delivery. Support responds quickly too - I liked that too. I hope to have no problems with this intermediary in the future!

This service delivered chocolates from Mister Bister, reduced the weight of the parcel (to pay less) and the parcel arrived in 10 days from the USA to St. Petersburg! Another delivery service to the Russian Federation simply refused to deliver. Class! I hope they won't let me down in the future. Track number PCT000000818555.

It's not the first time I buy goods through this intermediary. Fast enough delivery and reasonable prices compared to other sites. I recommend it!

For a very long time after your reviews I was afraid to contact Pochta com. But after my friend from Colorado advised sending to the Russian Federation through them, I decided to take a risk. The first parcel flew to the Russian Federation with Nike crosses.

I am a buyer and have been living in Kazakhstan for more than a year. What are people not happy with? Are the parcels coming? They're coming! It takes a little longer to collect them, but imagine the volume of cargo there.

On average, my parcels arrive in the Russian Federation in 2.5-3 weeks. The support team answers all my tickets within a day. They are closed on weekends, so there are no assemblies. Photos of the order were sent quickly. The return of the wrong Adidas product was sent quickly, I'm already waiting for a refund.

Conclusion: People, what do you want?

I use this intermediary, no problems yet! In total 25+ parcels were sent, no problem with sending, receiving has not arisen! The only thing, now in the chat included bot, which is not quite convenient, but by creating a ticket operators quickly respond and always help in case of problems! I am sincerely glad that I started working with this intermediary.

p.s. I read that some people are not satisfied with the amount of shipping, allegedly overpaid, but I would like to say that also at first thought about the inflated price, but when you make a parcel, before sending, if I'm not mistaken, the parcel is once again weighed and overpaid amount is always refunded, for which I am sincerely grateful!

I used the services of this company to receive a video card from the USA. The order amount was $600. The ordering process on their website was smooth and the staff helped me complete the necessary paperwork for customs. Delivery took only 2 weeks, which can be called fast. It is important to note that the video card arrived in perfect condition. I am completely satisfied with the quality of services of this company. They carried out all stages of the process precisely - they picked up the goods, went through customs and delivered it to me. I highly recommend this company for orders from America, they have excellent logistics. Now I plan to use their services constantly.