Pocket eSIM レビュー 168

Pocket eSIM からの回答

2024年7月26日 に更新

Dear Jodi,

Thank you for sharing your feedback on Trustpilot. We sincerely apologize for any inconvenience you have experienced with our service. Your satisfaction is very important to us, and we take your concerns seriously.

We wanted to inform you that we have responded to your email and provided assistance regarding the activation of your eSIM. Please rest assured that we are here to help and resolve any issues you may have.

If you have any further questions or need additional support, please do not hesitate to contact us. We appreciate your patience and understanding as we work to ensure everything is functioning correctly for you.

Thank you once again for your feedback. We value your input and are committed to improving our service based on your experience.

Kind regards,

Pocket eSIM Support Team

Pocket eSIM からの回答

2024年7月24日

Dear Lauren,

Thank you for reaching out to us regarding your recent experience with our service. We deeply regret any inconvenience you have encountered and appreciate the opportunity to address your concerns.

Firstly, I would like to apologize for the issues you've faced with your eSIM purchase. This is certainly not the level of service we aim to provide, and I assure you that we take such matters very seriously.

We understand the frustration caused by not receiving an order confirmation and the subsequent difficulties in activating or refunding your eSIM. Our customer service team is committed to resolving this matter promptly. It appears there may have been a technical issue that prevented the order confirmation from being sent to your email.

Could you please double-check your email, including the spam/junk folder, to see if the confirmation email may have been misdirected? Additionally, I have initiated a refund process for your purchase, and you should see the refund reflected in your account shortly.

We are also investigating the communication issues you mentioned and will ensure that our customer care team improves their response quality to prevent such misunderstandings in the future.

We value your feedback and are dedicated to making improvements based on your experience. Please let us know if there is anything else we can do to assist you.

Thank you for your patience and understanding.

Best regards,

Pocket eSIM Support Team

Pocket eSIM からの回答

2024年7月23日

Dear Customer,

We sincerely apologize for the inconvenience you experienced with our service. Our goal is to provide the best possible experience for our customers, and we regret that we did not meet your expectations.

To help us resolve the issue promptly, could you please provide your order number and any additional details, such as a screenshot of the error message? You can reach out to us via email at support@pocketesim.com or connect with our live support team on WhatsApp. You can find our contact information on our website at https://www.pocketesim.com/tr/contact-us.

Once we receive the necessary details from you, we will work diligently to resolve the issue and ensure you receive the eSIM code you paid for. Your satisfaction is our top priority, and we are here to assist you in any way we can.

Thank you for bringing this matter to our attention. We appreciate your patience and understanding.

Best regards,
Pocket eSIM Support Team