Pollock Lifts レビュー 

If you are thinking of having a Pollock through-the-floor lift installed, I recommend you think again. Pollock has the backing of Age Co, so you would expect a reliable product and excellent customer service to help elderly people remain independent in their own homes. Sadly, that has not been our experience.

Please read all the reviews on Trustpilot. There is a reason why so many are rated just 1 star. With only 56% of reviews currently rated 5 stars, it suggests that a substantial proportion of customers are not entirely satisfied with their experience.

My mother had a Pollock lift installed about four years ago, and it has been nothing but trouble. From day one there were problems, and over the years it has broken down several times. On one occasion, my 93-year-old mother was trapped inside the lift for over six hours. To make matters worse, the emergency phone had also failed, leaving her unable to call for help. The phone itself has had to be replaced three times.

The lift has been serviced every year in accordance with the conditions of Pollock’s expensive extended warranty and has also been overhauled several times while engineers tried to identify the causes of the repeated faults.

Unfortunately, the customer service has been equally disappointing. Staff rarely call back with updates, and Pollock relies on subcontractors as they don’t appear to have their own nationwide team of engineers. The contractor covering our area is over two hours away and often waits until there are several jobs nearby before attending. As a result, my mother has been left without the use of her lift for three or four days at a time. As she can no longer manage the stairs, this has had a huge impact on her daily life. When I raised these concerns with Pollock’s breakdown department, I was simply told that it wasn’t their problem.

The final breakdown a few weeks ago was the last straw. My mother is now too frightened to use the lift, and we have made the difficult decision to have it removed and replaced with a stairlift.

I have spoken to several lift companies about removing it, and every one of them reacted the same way when I mentioned it was a Pollock lift. They all told me there is no resale value in a Pollock lift and that it would simply be removed and scrapped.

If I had known then what I know now, I would never have allowed my mother to have a Pollock lift installed. I hope our experience helps others make a more informed decision before investing in one.

Took two days to fit, and it's the best built lift I have had (I've had 3 so far)
Looks like it can handle the British weather (unlike my previous melody 3 from Terry lift) which was unreliable from day 1, the door locks are more robust and reliable
Genuinely seems like a better built lift

Pollocks fitted an outdoor Cama platform lift for our son who is paraplegic and a wheelchair user. Since we have had it, it's broken down on numerous occasions, sometimes leaving our son trapped in mid air. Pollocks don't seem to care, after the latest breakdown last Tuesday, where our son was trapped in blazing sunlight for hours it's been difficult to contact them, with emails and telephone calls (premium rate for out of hours contact) going mostly unreturned. It seems they have only two service engineers in the South East of England that can service this type of platform lift. The engineers who have attended were unfamiliar with this type of platform lift and actually had to phone the manufacturers in Denmark to find out how to diagnose the problem. These repairs were short lived and the lift soon broke down again. We were told that we were visited by a service engineer ( not seen ) on Wednesday 27th May who apparently arrived at midnight, he neither left a note or contacted us to tell us he was arriving or what the problem was. We asked for the engineers name and telephone number from Pollocks two days ago so we could contact him directly, this request has been ignored. We were eventually told by the office that they are "waiting for parts" despite the lift being only a couple of years old (and with a full warrantee), and they can't tell us exactly what these parts are or when they might arrive. Our son had to be physically lifted from the lift by my wife and myself. He is now confined to the house, unable to go out and terrified to get on this lift in case he gets stuck yet again. Disgraceful service by company that simply doesn't seem to care. Its ironic that when we're put on hold the recorded message says they promote independent living! I would have awarded minus point had it been possible. Avoid at all costs.

Lift stopped completeĺy out of warranty. Phoned them, they said they would get engineer to call within one hour. He did, sorted out in five minutes, now working perfectly. They are a fantastic company.

Pollock Lifts came out to service the step lifts we purchased from them last year. This was the first problem we’ve had,their team responded quickly and resolved it within a day. We’re very happy with the service and really appreciate the prompt and professional support

Where 3 other companies said it wouldn’t be possible to fit a lift in our small external space, Lorraine from Pollock made it her mission to design a solution and absolutely saved us. She really fought our corner, the company worked to tight timings to get the build done for our deadline, and we’re delighted with our new lift.

Absolutely brilliant service, the installers were lovely guys who made everything really easy and explained everything as they were going along. Esther and Nicola in the office are lovely ladies who have been so accommodating too. I absolutely recommend them if you need a lift installing.

We are very happy with our Pollock lift. Although we had a couple of snags initially, Ross Parker (sales) and John McManus (maintenance) were excellent in dealing with these issues.
Our Pollock lift is fitted in our dining room and the car can be sent up to the next floor out of the way when we have visitors. A very good design feature.
We would certainly recommend Pollock Lifts.
John P. Limerick

The whole process was handled brilliantly.

From the Salesman , then the technical expert (Lorraine) then the builders to prepare my property , then the installation engineers. Superb.

The lift is better than I had imagined , the fact that when the lift is in the upstairs bedroom it does NOT intrude on my living room is a huge bonus.

I had one little technical glitch the day after installation however the speed and manner that was handled was so impressive.

The full experience with Pollock Lifts was excellent from the initial sales appointment with Ross to the after sales call and visit. The builders, electrician and installation men were all punctual, they worked quickly and with minimal disruption and mess and all did an excellent job. My new lift will allow me to stay in my home for the foreseeable future and I would thoroughly recommend Pollock Lifts to anyone.

Rang as my brothers chair lift stopped working as he was upstairs and unable to get downstairs . Quick call pollock lifts they were out to his home on a short space time and fixed problem. They understood the urgency and reacted quickly

Pollock Lifts installed a residential elevator in our home and did an excellent job. The team were professional, efficient, and respectful throughout the install. Great communication and a high-quality finished lift. Highly recommend.

Lift fitted today and never been happier! Staff were lovely too 👍🏼

From start to finish, Pollock Lifts has been a great company to work with. They are sensitive to the additional needs of disabled customers, plus the preparation, installation and administration is carried out by folk who are exceptionally good at their job. All the team go the extra mile to make sure you're happy, and I highly recommend them.

Quoted a reasonable price but could never get them to turn up to do the survey. Possibly not quite as national as they claim to be. Total waste of time.
Update- Leon, thank you for the offer to make this right but having chased the survey repeatedly to no avail, I have ordered elsewhere.

We have a through floor lift which was purchased with a 10yrs service contract.
We have tried contacting Pollock lifts on 5 separate occasions now since mid August 2025 to say the service is overdue. The person who answers the call takes all our details and says someone will call us back but NOTHING. I've even tried asking why they are refusing to come out and they say the service they give is usually better than this and apologise.
I'm still waiting for a call and its now October.
WHAT IS GOING ON?!!!! I even got a reference number last time I called but still no call back.
The ref number I was given is PO 32415 so now you can get details off your system and call us back

I bought a 3-year warranty for my through floor lift. In early July, I called Pollock Lifts for an annual service to be done. I was told that an engineer will call me to make an appointment for an annual service. I did not receive any call after 1 month and sent an email to express my dissatisfaction with the service. My email was forwarded to the repairs team so that they can do a follow up. Today is the 5th of September and I still have not received any call about my lift annual service. I’m very disappointed with this level of service from Pollock Lifts.

The lift was installed and works fine with no failures - yet!
But having paid £900 for future servicing costs I have yet to be contacted with a date over 2 months since it needed servicing. It's not showing much sign if problems but if it had been serviced I would have given them 5 stars

I honestly couldn't be happier with the service we received from Pollock, everyone I spoke to or dealt with from the office to the guys that did the installation were exceptional. Incredibly impressed with their professional and friendly way of dealing with customers, keeping us informed and even brought forward the installation for us!

The guys that came out for the installation were brilliant. They had a few issues, not on their side, but kept us in the loop and were exceptional in their attitudes to work.

I would absolutely have them back in my home anytime and with no hesitation.

Thanks to Pollock for the invaluable work that you all do.

Wonderful elevator.
Everyone who comes in my house wants to ride in it.