Polycote レビュー 249

Polycote からの回答

4日前

Dear Haskell & Co Cold Storage,

Thank you very much for your kind review. It is fantastic to hear that you found our product descriptions clear and concise, as we strive to ensure our customers have all the technical information they need at their fingertips.

We are also delighted that we could get your order dispatched ahead of schedule. We understand that in your industry, timing is often critical, and we are always pleased when we can help keep a project moving forward smoothly. Regardless of the project size, providing a reliable and efficient service is exactly what we aim for.

Best regards,

The Polycote Team

Polycote からの回答

2026年3月25日

Hi Anthony,

Thank you for your kind words. It is fantastic to hear that our sales team was attentive and that your order arrived swiftly.

Whether you are working on a small repair or a major refurbishment, we always strive to provide that high level of technical support and efficiency. We truly appreciate your business and look forward to assisting you with your next project.

Best regards,

The Polycote Team

Polycote からの回答

2026年3月16日

Hi Andrew,

Many thanks for the five star review. We are delighted to hear that you experienced such prompt service and that the product performed exactly as expected!

At Polycote, we take great pride in ensuring our products "do what they say on the tin" while providing the technical reliability our customers need. We truly appreciate your feedback and look forward to assisting you with any future projects.

Best regards,

The Polycote Team

Polycote からの回答

2026年3月16日

Hi Richard,

Thank you so much for your kind words and the 5-star rating!

It is fantastic to hear that you find our specialist products and technical expertise so valuable. We take great pride in ensuring our team remains highly knowledgeable so we can provide the best possible support for your projects, no matter the scale.

We truly appreciate your continued trust in Polycote.

Best regards,

The Polycote Team

Polycote からの回答

2026年3月16日

Hi Chris,

Thank you so much for your kind words and for taking the time to leave such a thoughtful review.

At Polycote, we truly believe that every project matters, regardless of the order size. It is wonderful to hear that you have felt well supported by our team over the years and that our product range and technical knowledge have met your expectations. We strive to provide that same level of "top customer" service to everyone who chooses us for their flooring or maintenance needs.

We look forward to helping you with your next project, however large or small it may be!

Best regards,

The Polycote Team

Polycote からの回答

2026年3月16日

Hi Ken,

Thank you so much for the 5 star review and for sharing your experience with us.

It is fantastic to hear that our delivery and packaging met your expectations, but even better to know that our product provided the perfect solution for those tricky leaking edges. Torched felt can certainly be temperamental at times, so we are delighted we could help you get everything watertight and sealed up properly.

We really appreciate your business and look forward to helping you with any future projects.

Best regards,

The Polycote Team

Polycote からの回答

2026年3月16日

Hi Dean,

Thank you so much for taking the time to share your experience!

We are delighted that our team could step in and help you consolidate those orders. At Polycote, we understand that projects can evolve quickly, and we always strive to be as flexible as possible to save our customers unnecessary costs.

Best regards,

The Polycote Team

Polycote からの回答

2026年2月6日

Hey Mr Ward,

Thank you for the great review of our website! We're really glad you had an easy experience making a purchase with us.

Please don't hesitate to give us a call if you need any support with your purchase. Our technical team will be more than happy to talk you through how to install your products.

Warm regards,
The Polycote Team

Polycote からの回答

2026年2月6日

Hey Andre,

Thank you so much for your wonderful review. We'll be sure to pass your comments on to the rest of the team who work hard to make sure all of our product content is helpful and up to date.

Don't hesitate to get in touch if you need any support with your installation.

Warm regards,
The Polycote Team

Polycote からの回答

2026年1月22日

Hey Gary,

Thank you for such a detailed and positive review! We’re really pleased to hear that the whole process was stress free and well supported from start to finish. Shannon will be delighted to receive your kind feedback and we'll certainly pass this on to Chris and his team, too. It’s great to know that the communication, preparation guidance, and final result all met your expectations.

Thank you for choosing Polycote and for your recommendation – we’d be more than happy to work with you again in the future :)

Warm regards,
The Polycote Team

Polycote からの回答

2026年1月22日 に更新

Hey MintMech,

Thank you so much for the wonderful review. We’re delighted to hear that our communication and on-site support gave you confidence from the outset, and that you’re pleased with both the product and the finished result. It was a pleasure working with you, please don't hesitate to call us if you need any more support or advice in the future :)

Warm regards,
The Polycote Team

Polycote からの回答

2025年12月10日

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few key points.

All materials supplied by Polycote are provided strictly in accordance with our published Terms & Conditions. As outlined in section 8.11 - also highlighted on the proforma you received at the point of purchase - powdered goods are non-returnable, and liquid items are subject to our standard restocking fee. While we understand this may be disappointing, these terms exist to ensure product integrity and fairness for all customers.

Regarding pricing, our products and accessories are specified for industrial-grade resin flooring applications and are sourced to meet the performance, durability, and warranty requirements of that sector. Retail alternatives can appear similar but are typically intended for lighter domestic use, which is why their pricing may differ.

While we regret that this has not aligned with what you expected, you were of course under no obligation to purchase from us, and we fully respect your decision to explore other suppliers in future.

Our intention throughout has simply been to provide clear and accurate information, and we remain happy to answer any further questions you may have.

We genuinely appreciate your feedback and wish you all the best with your ongoing flooring project.

Polycote からの回答

2025年11月5日

Thanks for the 5 star review, Lee!

We're so glad Mason was able to provide you with an alternative product and get it there quickly. We've passed your review over to Mason so he can see the great feedback. Don't hesitate to give us a call if you need any more support or product advice.

Warm regards,
The Polycote Team

Polycote からの回答

2025年10月24日

Hey Bazz, thank you so much for your wonderful review. We're so glad we were able to offer you fantastic support and that our product recommendations were exactly what you needed.

We'll certainly pass on your review to the rest of the team - we really appreciate this detailed feedback. Please don't hesitate to give us a call if you need more advice on any future projects.

Warm regards,
The Polycote Team

Polycote からの回答

2025年5月14日

Hello Rebecca,
Thank you so much for your incredible review — we’re absolutely delighted to hear about your experience!

It’s fantastic to know that from your first phone call right through to the completed installation, you felt supported, informed, and confident in the process. We take a lot of pride in not only the quality of our products, but also the service and advice we offer — so it means a great deal to hear that this came through so clearly.

We’ll be sure to pass on your kind words to our team and the approved contractor involved. We're so pleased we could help take the pressure off and ensure everything ran smoothly — even with a last-minute date change!

Thanks again for your recommendation. If you ever need anything in the future, you know where we are.

Warm regards,
The Polycote Team

Polycote からの回答

2025年5月6日

Thank you for your feedback. We're sorry to hear you're not satisfied with the product's performance. We’ve checked our records and can't find any recent direct communication from you regarding this issue. We're keen to help, so please do get back in touch with our technical team so we can assess your specific situation properly.

All of our coatings are subject to varying levels of wear and tear depending on the environment and usage, so performance can differ. If it looks like a different product may be more suitable for your needs, our technical experts can advise you on the best solution moving forward.

Please email us at uksales@polycote.com or call 01234 846400 —we’d really like the opportunity to put this right.

Kind regards,
The Polycote Team

Polycote からの回答

2025年5月14日 に更新

We’re genuinely sorry to see your original 5-star review revised, especially after the positive feedback you initially shared about our team and the service you received.
That said, we feel it’s important to provide some clarity around the situation. Following Polycote’s initial site visit, it appears a new sub-base was installed — one we were not given the opportunity to inspect. When our approved installer arrived on site, he raised serious concerns about the condition of this new substrate and advised that it needed to be re-laid before any coating work could go ahead.
This advice was communicated directly to your team on site. Despite the concerns raised, you instructed us to proceed. Our installer, uneasy about the likely outcome, followed up by email to document his advice and requested written confirmation from you to continue. You responded with:
“We have not had any issues with it to date and are even surprised it needed screeding again, so do not foresee any problems. Please therefore proceed.”
The issues you’re now experiencing are unfortunately consistent with the risks that were outlined at the time. As the decision was made to continue against clear professional advice, we can only offer a remedial solution at additional cost.
We're sorry to hear your comments and would like to clarify that at no point have we stated or intended to take legal action against you. We value open and respectful communication with all our customers and are always happy to resolve concerns directly and constructively.
Kind regards,
The Polycote Team

Polycote からの回答

2025年3月24日

Thank you for your 5-star review! We're glad to hear your order arrived quickly. If you need any assistance when you come to use the paint, feel free to reach out. We appreciate your continued support!

Polycote からの回答

2025年3月20日

Thank you for your review. We’re sorry to hear about your experience and understand your frustration. While we do our best to resolve any issues with our products, our policy does not extend to cover consequential losses. However, we have issued a full refund for both your orders to address the issues you have experienced.

Polycote からの回答

2025年3月11日

Thank you for your 5-star review! We're delighted to hear you had a fantastic experience and felt well-informed throughout the process. We appreciate your support and look forward to helping you again in the future! 😊