We were a bit nervous about buying a pool liner on-line but we are very pleased with the product and especially with the measuring and fitting service provided by Wayne and Loz. We recommend having th... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered a replacement dehumidifier which arrived promptly. However, there had been some changes at the manufacturers end so whilst it was the same product it was branded differently and did not come... もっと見る
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Great Service - Winter Chemicals Needed a bit of a reminder on winterising my pool which they were able to provide over the telephone. Placed order for recommended chemicals that arrived next day, us... もっと見る
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I cannot tell you how marvellous this company is. I have pestered them with questions and worries about my pool, its liner, and the plumbing, and every time Jason and his team calm me down and set me... もっと見る
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企業情報
当該企業による記述
PoolStore, UK online store for all your swimming Pool Products. Swimming pool chemicals, Intex above ground pools, pool covers, heaters, pool cleaning products and much more....
連絡先
Nutburn Road, SO52 9BG, North Baddesley, 英国
- 02380734922
- Sales@poolstore.co.uk
- poolstore.co.uk
4.7
優良
215件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Always the fastest service and the best…
Always the fastest service and the best prices why go anywhere else.
2026年6月26日
delivered on time after emails etc…
delivered on time after emails etc giving delivery details, and product does what is says
2026年5月25日
PoolStore UK Ltd からの回答
Thank you for taking the time to write a review. We really appreciate it.
Great service Quick Delivery!
2026年2月25日
PoolStore UK Ltd からの回答
Thank you for taking the time to write a review. We really appreciate it.
delivered on time
2026年5月25日
PoolStore UK Ltd からの回答
Thank you for taking the time to write a review. We really appreciate it.
Well priced products and rapid despatch…
Well priced products and rapid despatch but terrible service from DHL.
2026年5月26日
PoolStore UK Ltd からの回答
Thank you for your review and for your positive comments regarding our pricing and rapid dispatch service.
We're sorry to hear that your experience with DHL did not meet expectations. While we work hard to ensure orders are processed and dispatched quickly, we recognise that the delivery experience is an important part of the overall service our customers receive.
We appreciate your feedback and will continue to raise any delivery-related concerns with our carrier partners to help improve the service they provide.
Thank you for your business, and we hope to serve you again in the future.
PoolStore UK Ltd からの回答
Thank you for taking the time to write a review. We really appreciate it.
PoolStore UK Ltd からの回答
Thank you for taking the time to write a review. We really appreciate it.
PoolStore UK Ltd からの回答
Thank you for taking the time to write a review. We really appreciate it.
Goods delivered on time.
2026年4月25日
PoolStore UK Ltd からの回答
Thank you for taking the time to write a review. We really appreciate it.
DHL extortionate delivery charges
I ordered two small items with a value of £24.17 and you wanted to add an additional £32.00 for postage via DHL. If you had used Royal Mail I suspect the charge would have been less than £10.00. Your inflexible delivery system has lost you an order and a future customer after spending several thousand pounds over the last 5 years. Do your homework or loose more Channel Islands business. Whilst you apologised, the rhetoric made no commercial sense
2026年4月3日
PoolStore UK Ltd からの回答
Thank you for your feedback and for your custom over the past five years — it is genuinely appreciated.
We’re sorry to hear of your disappointment regarding delivery costs. As outlined in our terms and conditions, orders to the Channel Islands are shipped via DHL, with charges clearly displayed on our website. This ensures a fully tracked and reliable service for all deliveries to your area.
While we appreciate that alternative services such as Royal Mail may appear lower cost, they do not always provide the same level of tracking, reliability, or suitability for all consignments, which is why we have chosen our current delivery partner.
We regret that on this occasion our delivery options did not meet your expectations, and we’re sorry to have lost your order. We do, however, value your feedback and will continue to review our services where possible.
Thanks Wayne and Loz!
We were a bit nervous about buying a pool liner on-line but we are very pleased with the product and especially with the measuring and fitting service provided by Wayne and Loz. We recommend having the pool professionally measured. Wayne and Loz are lovely people and really know their job - they worked very hard, brought tanks so we could save some of the pool water for refilling, cleaned up everything and even cut the old liner into manageable chunks so we can take it for recycling. Thank you!
2026年3月16日
自発的なレビュー
PoolStore UK Ltd からの回答
Thank you so much for your kind review! We completely understand that ordering a pool liner online can feel a bit daunting, so we’re delighted to hear that you’re so pleased with the final result.
Wayne and Loz will be especially happy to hear your feedback—they take great pride in their work and in making the whole process as smooth and stress-free as possible. It’s fantastic to know their measuring and fitting service, as well as their extra care on-site, made a positive difference.
⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding from Start…
⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding from Start to Finish!
We recently replaced the liner in our 32x16 hopper pool with Poolstore, and the whole experience has been fantastic.
A big thank you to Jason and Naomi at Poolstore, who were incredibly helpful and supportive throughout the process. Their advice was spot on, especially recommending that we use their installer.
The installation team—Wayne, Los, and Eric—arrived exactly at 08:30 as promised and got straight to work. Three true professionals: friendly, hardworking, and clearly very experienced. Impressively, they completed the entire job in less than a day.
The end result is flawless. The liner fits perfectly and the pool looks even better than we expected.
Moral of the story: follow Poolstore’s advice and use their recommended installer. Do that, and you’ll receive a 5-star service from beginning to end.
Huge thanks again to Jason, Naomi, Wayne, Los, and Eric—a brilliant team and a superb result. We couldn’t recommend Poolstore highly enough! ⭐️⭐️⭐️⭐️⭐️
2026年3月5日
自発的なレビュー
PoolStore UK Ltd からの回答
Thank you so much for your fantastic review, Mark! ⭐️⭐️⭐️⭐️⭐️
We’re absolutely delighted to hear that you had such a positive experience with your new liner replacement. It’s great to know that Jason was able to guide you through the process and that our recommendation for the installation team worked out so well.
Wayne, Los, and Eric will be really pleased to hear your kind words. They take great pride in their work, so it’s wonderful to know the installation ran smoothly and that you’re happy with the finished result.
Thank you again for taking the time to share your experience and for recommending us — it truly means a lot to the whole team at Poolstore. We hope you enjoy your pool for many seasons to come.
friendly and efficient
2026年2月26日
PoolStore UK Ltd からの回答
Thank you for taking the time to write a review. We really appreciate it.
PoolStore UK Ltd からの回答
Thank you for taking the time to write a review. We really appreciate it.
Very satisfied with the chemicals
Very satisfied with the chemicals, do not cause irritation to the eyes or any other irritation.
2026年2月3日
PoolStore UK Ltd からの回答
Thank you for taking the time to write a review. We really appreciate it.
There are never any problem when…
There are never any problem when dealing with them.
2026年2月3日
自発的なレビュー
PoolStore UK Ltd からの回答
Thank you for taking the time to write a review. We really appreciate it.
Always great service from Naomi
Always great service from Naomi and the team at Poolstore.
Good products, good service, good packaging, good delivery and very fair prices. What's there not to like?
2026年2月5日
PoolStore UK Ltd からの回答
Thank you for taking the time to write a review. We really appreciate it.
Ding dang do
2026年2月1日
PoolStore UK Ltd からの回答
Thanks for the 5-star review! ⭐️ We’re glad we could deliver a “Ding Dang Do” experience!
My order was dealt with straight away.
My order was dealt with straight away.
Delivery was on time.
I have had items from this company before and they are very efficient .
They kept in touch regarding when it would arrive.
I would not hesitate to recommend Poolstore
2026年1月21日
PoolStore UK Ltd からの回答
Thank you so much for taking the time to leave a review. We’re really pleased to hear that your order was dealt with promptly, delivered on time, and that our communication met your expectations. It’s especially great to know you’ve had positive experiences with us before and continue to find our service efficient. Your recommendation truly means a lot to the whole Poolstore team. We look forward to helping you again in the future!
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