A1 Equipment ロゎ
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A1 Equipment レビュヌ 

167
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TrustScore 5段階評䟡の4

4.1

食品機械提䟛業者
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5぀星のうち1の評䟡

NON EXSTISTENT CUSTOMER SERVICE. Emailed 3 times through out the month, called 4 different times on the days YET no replies or answering on any form of contact. If you need spare parts for their... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

A great price on what I was looking for, brilliantly quick customer service response and resolution when I emailed them with a query. Delivery was next day as promised, and everything was packaged r... もっず芋る

5぀星のうち5の評䟡

I've placed numerous orders with A1 Equipment over the past two years and am delighted with both the products and the service received. On one occasion, an item from my order was omitted in error but... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I’ve been buying from A1 Equipment for over 4 years, and they have never let me down. I’ve always been able to rely on them, even in sticky situations, and they’ve consistently delivered on time. Thei... もっず芋る

䌁業が回答したした

䌁業情報

  1. 食品機械提䟛業者

圓該䌁業による蚘述

A1 Equipment is a family-run UK supplier of fun food machines and ingredients, serving businesses since 1986. We help cinemas, events and attractions boost profits with high-quality popcorn, candy floss, slush, churros, nachos, waffles, doughnuts, crepes, snow cones and much more! As the official UK vendor for Gold Medal USA, we provide reliable, efficient machines and great-tasting products at competitive prices. We pride ourselves on friendly, knowledgeable service, fast next-day delivery on orders over £150, and a simple 30-day return policy. Every machine includes a one-year parts and labour warranty in the UK, giving you confidence with every purchase. With decades of experience and strong relationships with leading manufacturers, we focus on quality, value and customer satisfaction. Whether you need equipment, ingredients or expert advice, we are here to help your business grow.

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4.1

ほが満足

TrustScore 5段階評䟡の4

167件のレビュヌ

5぀星
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1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 60に回答しおいたす

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4.1

すべおのレビュヌ

(167)

過去12か月のレビュヌ数: 37件

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5぀星のうち1の評䟡

NON EXSTISTENT CUSTOMER SERVICE.

NON EXSTISTENT CUSTOMER SERVICE.

Emailed 3 times through out the month, called 4 different times on the days YET no replies or answering on any form of contact.

If you need spare parts for their products don't bother buying in the first place as things will break and you will not be able to fix them forcing you to buy again!

2026幎5月26日
自発的なレビュヌ
A1 Equipment ロゎ

A1 Equipment からの回答

Hello,

Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and understand why you were frustrated.

We did respond to each of the emails we received, however, unfortunately every reply was returned to us as undeliverable, so it appears our responses never reached you. Wanting to resolve the issue as quickly as possible, we sent the requested spare parts to the original delivery address without waiting for further contact.

Since your review was posted, we've also reached out again to try and resolve the matter, but we haven't yet received a response. We remain more than happy to help, and if you get in touch with your current contact details, we'll do everything we can to ensure the issue is fully resolved.

Kind regards,
A1 Equipment

5぀星のうち1の評䟡

Ordered popcorn

Ordered popcorn. Was meant to be next day delivery. Nearly a week later and nothing. Emailed them and they said Monday. It’s Monday and still nothing.
They respond quick on their emails though.

2026幎4月13日
自発的なレビュヌ
A1 Equipment ロゎ

A1 Equipment からの回答

Hello Natasha,

Thank you for your review. We’re sorry to hear that the delivery took longer than expected.

Your order was placed while we were closed for a short period, and during that time we took measures to communicate that on the website. Once we reopened, we worked to get all orders dispatched as quickly as possible.

We appreciate your patience and have refunded the delivery cost as a goodwill gesture. It’s great to hear that our team was able to respond to your emails promptly.

Thank you again for your feedback.

Kind regards,
A1 Equipment

5぀星のうち1の評䟡

Don’t answer phone

Don’t answer phone
Not very help full

2026幎3月26日
自発的なレビュヌ
A1 Equipment ロゎ

A1 Equipment からの回答

Hello,

Thank you for your review. We’re sorry to hear that you’ve had difficulty getting through to us and that you felt the service wasn’t helpful.

This isn’t the experience we aim to provide, and we understand how frustrating this can be. We do experience busy periods on the phones, but we always try to respond to all enquiries as quickly as possible.

If you still need assistance, please feel free to contact us via email with your details and we’ll be happy to help.

Kind regards,
A1 Equipment

5぀星のうち3の評䟡

Love the prices

Love the prices. Unfortunately I ordered wrong size lid for my candy floss machine, also purchased here. The return process is not good at all. DPD advised me to get in touch with A1, which I did but was informed I would have to return by myself. It is a big box therefore not an easy task.

2026幎3月1日
自発的なレビュヌ
A1 Equipment ロゎ

A1 Equipment からの回答

Hello Frieda,

Thank you for taking the time to leave a review. We’re really pleased to hear that you’re happy with our prices and that you’ve previously purchased your candy floss machine from us.

We’re sorry to hear that the returns process felt difficult in this case. As outlined in our returns policy, customers are responsible for arranging the return when an incorrect item is ordered, which is why our team advised returning the lid directly.

We do appreciate your feedback though, as it helps us understand where the experience could feel smoother for customers. Thank you again for your support and for choosing A1 Equipment.

Kind regards,
A1 Equipment

5぀星のうち5の評䟡

Great service

2026幎2月25日
A1 Equipment ロゎ

A1 Equipment からの回答

Hello Edith,

Thanks so much for taking the time to leave us a review! We’re really pleased to hear you were happy with the service you received.

Your feedback means a lot to our team, and we’re glad we could help. We look forward to serving you again soon.

Thanks again,
A1 Equipment

5぀星のうち5の評䟡

Excellent

Excellent. Great choice and fast delivery.

2026幎2月8日
自発的なレビュヌ
A1 Equipment ロゎ

A1 Equipment からの回答

Hello Pete,

Thanks so much for taking the time to leave us a review! We’re delighted to hear you’re happy with your choice and that your order arrived quickly.

It’s great to know everything met your expectations. We really appreciate your support and hope to serve you again soon.

Thanks again,
A1 Equipment

5぀星のうち5の評䟡

having read some bad reviews i was


having read some bad reviews i was unsure if i should order however i decided to can say not a single issue will order again

2026幎1月19日
自発的なレビュヌ
A1 Equipment ロゎ

A1 Equipment からの回答

Hello Stevie,
Thanks so much for taking the time to leave a review! We really appreciate you giving us a chance despite the mixed feedback you’d seen. We’re delighted to hear everything went smoothly and that you had no issues with your order.

We look forward to serving you again soon!

Thanks again,
A1 Equipment

5぀星のうち5の評䟡

Quick and efficient service and product


Quick and efficient service and product is great

2025幎12月29日
A1 Equipment ロゎ

A1 Equipment からの回答

Hello Gail,

Thank you for the great feedback! We work hard to offer great service and speedy delivery, so it’s wonderful to hear it hit the mark. Looking forward to your next order!

Thanks,
A1 Equipment

5぀星のうち5の評䟡

Just what I was after at a really good


Just what I was after at a really good price !, fast dispatch too.

2025幎12月29日
A1 Equipment ロゎ

A1 Equipment からの回答

Hello Beckie,

Thank you for the lovely feedback! We work hard to provide speedy delivery and products at a great price, so it’s wonderful to hear it hit the mark. Looking forward to your next order!

Thanks,
A1 Equipment

5぀星のうち5の評䟡

Very good and quick delivery

2025幎12月29日
A1 Equipment ロゎ

A1 Equipment からの回答

Hello Zoe,

Thank you for the feedback! We strive to provide great service and speedy delivery, so it’s great to hear we achieved that. Looking forward to your next order!

Thanks,
A1 Equipment

5぀星のうち1の評䟡

Delivery time is ridiculous, don't pay for next day

I placed an order on 25 October, paid for next day delivery & still received nothing. It was an item I'd bought for a Halloween party & very very disappointed in service & lack of communication. Hoping I'll receive full refund as obviously I don't need the item as not replied in time. Don't use this company unless you're happy to wait cpl weeks

2025幎10月25日
自発的なレビュヌ
5぀星のうち5の評䟡

We wouldn’t buy from anywhere else

We always buy our popcorn from here which our customers really like, aswell as candyfloss sticks etc, wouldn’t go anywhere else

2025幎7月5日
自発的なレビュヌ
A1 Equipment ロゎ

A1 Equipment からの回答

Hi Debbie,

Wow, thank you so much for such a glowing review! It really means a lot to us that you keep coming back.
Thanks again for being such a loyal customer.

Warm regards,
A1 Equipment

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