poppyfieldthelabel.com レビュヌ 

69
•
TrustScore 5段階評䟡の2

2.2

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

J'ai renvoyé depuis plus d'un mois ma commande d'un montant de 75€... j'ai relancé un grand nombre de fois par mail, sans retour depuis tout ce temps, c'est scandaleux!!

5぀星のうち1の評䟡

Les mesures sur le site ne sont pas celle du vêtement reçu il était trÚs trÚs grand, y compris la longueur des jambes il fallait reprendre la combinaison à 3 endroit différents pour qu’elle soit bien... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

It’s only possible to return in 7 days. I had a delay of receiving my dress 4 days. I send an e-mail i wanted to return the dress because it has a horrible fitting. (Left side is longer then the right... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

Prachtige spullen, prima levering. Omdat het helemaal uit Frankrijk moet komen (en daar dus ook weer naar terug moet in geval van retour), heb ik goed naar de maattabel gekeken. Volgens die tabel zou... もっず芋る

䌁業情報

  1. 婊人服店
  2. ブティック
  3. 衣料品店
  4. 玳士衣料店

圓該䌁業による蚘述

Substainable women's wear brand promoting ethical fashion. A boho brand that cares about you, our animals & the planet 💚


連絡先

2.2

期埅以䞋

TrustScore 5段階評䟡の2

69件のレビュヌ

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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2.2

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5぀星のうち1の評䟡

Terrible Experience

Terrible Experience, company lacks professionalism and seems fraudulent.

I ordered numerous items that were not as described and some had the worst smell imaginable (metallic and like mold). I was very disappointed and respectfully reached out to their customer service for support. Their team was very unfriendly and kurt. I was shocked at the lack of customer service, not even an apology was offered!! On the contrary, they were defensive and claimed they never had issues like this in the past (as I can now see this was a blatant lie, as online reviews are full of stories like mine).

After sending back all of the items I am still waiting for a full refund (going on 3 weeks in counting since the items reached their warehouse). I have now opened an official dispute and will be taking legal action if necessary.

At first I thought Poppy Field might be a young inexperienced company, so I gave them the benefit of the doubt. I even took the time to write them a constructive email where I shared my unpleasant experience as a customer and my disappointment with the lack of apology and rudeness I encountered dealing with them. To this day the company has not responded at all.

Such a shame.

I hope the company will take these countless negative online reviews seriously and remedy their lack of professionalism, so that other customers don't have a similar horrific experience in the future.

Good luck if you still decide to order from Poppy Field.

2024幎8月5日
自発的なレビュヌ
poppyfieldthelabel.com ロゎ

poppyfieldthelabel.com からの回答

ChÚre cliente,

Nous vous informons que nous avons remboursé la totalité de votre commande, en déduisant les 10 euros pour le label de retour comme indiqué dans nos conditions générales de vente. Vous avez tout à fait le droit de ne pas être satisfaite de vos articles, et vous disposez de 14 jours pour les retourner.

Vous avez ouvert un dossier sur PayPal, auquel nous avons répondu en fournissant la preuve du remboursement, moins les 10 euros mentionnés dans nos conditions générales de vente, option 1. Nous avons procédé au remboursement le 28 juillet, et votre remboursement via PayPal est prévu entre le 6 et le 11 août. Pour toute question concernant ce délai, il faudra vous adresser directement à PayPal, car cela est indépendant de notre volonté.

Vous êtes libre d'engager des poursuites si vous le souhaitez, mais sachez que nous avons conservé toutes les preuves du remboursement effectué en temps et en heure.

Cordialement,

5぀星のうち1の評䟡

Don’t buy there!!!

I bought a dress in sale which was too small. But it turns out that sale items cannot be returned. This is NOT written on their return page. It is not possible to get in contact with them. They don’t reply to mails and the telephone number I found is also unavailable. So don’t buy there!! They mislead you and are unreliable.

2024幎7月12日
自発的なレビュヌ
5぀星のうち1の評䟡

Nie wieder

Nie wieder , angeblich ist das Return nicht angekommen. Was man auch noch selber bezahlen muss. Frecher Kundenservice einfach unfÀhig sich kundig zu machen ob die Ware angekommen ist .

2022幎8月7日
自発的なレビュヌ
poppyfieldthelabel.com ロゎ

poppyfieldthelabel.com からの回答

Madame,
Nous comprenons votre mécontentement, nous avons un portail de retour ou vous pouvez imprimé un label de retour dont nous disposerons le suivi et par lequel vous aurez été remboursé. Malheureusement, vous avez utilisé votre propre label de retour, le colis ne nous est pas arrivé, et vous ne pouvez pas nous communiquer un numéro de suivi de retour. ( ce que nous demandons à nos clients dans nos CGV lorsque le client préfÚre utiliser son propre transporteur)
Comprenez bien, que nous aurions aimé pouvoir vous aider, mais a minima nous avons besoin d'une preuve de retour, dÚs lors que nous n'avons pas récupéré l'article.

Cordialement
Jade

5぀星のうち2の評䟡

shipping is ridiculously slow.

shipping is ridiculously slow.
they should really find a different delivery service company.

2022幎7月19日
自発的なレビュヌ
poppyfieldthelabel.com ロゎ

poppyfieldthelabel.com からの回答

Dear, Could you let me know your order number ?


I see that your order is being delivered today.
Just so you know, you ordered your order on Sunday, July 10, your order was shipped on July 11, the next day as standard. Unfortunately in France the 14th of July is a national holiday so no business or activity is running. So that probably slowed down the journey of your package
The delays for Luxembourg are always a little longer with the local post office we do not know why and this service is beyond our control.
However, if you are in a hurry we offer an express service with UPS.
Sincerely
Anna





5぀星のうち1の評䟡

I ordered online

I ordered online. Nothing happened and I went to check where my order was online. It just said order had been cancelled. I had no notification from the company that they had cancelled my order or any explanation as to when until I contacted them and only then did they say I was to be refunded.

2022幎6月22日
poppyfieldthelabel.com ロゎ

poppyfieldthelabel.com からの回答

Hello

Yes, unfortunately we have stock problems from time to time on some models especially when sales are high. Here are the joys of computing.
You have received an email from the system that the order has been cancelled and of course automatically refunded on June 17 where it is well notified that the dress is not available.


In addition, you sent us a message on Wednesday to confirm the cancellation of the sale and we replied the next day at the opening to confirm the cancellation and the refund.
The customer service seems very responsive and we are sorry for the inconvenience.

Nice evening
Anna

5぀星のうち1の評䟡

never again!

never again!
I ordered 3 Items,the material felt weird and smelled like cigarettes.One Item was a different one than I ordered.When I complained,I was told to be rude.
After returning all three items I had to wait almost a month for my refund and even had to remind them.For the return they also charge 10€

2022幎6月17日
poppyfieldthelabel.com ロゎ

poppyfieldthelabel.com からの回答

Hello

After checking the items, they absolutely did not smell like cigarettes, the clothes are packaged and stored in a healthy warehouse where smoking and eating are prohibited.

On the other hand you bought a skirt last year which is designed with the same material that you returned, therefore your arguments are not valid.

We are sorry that you are not satisfied, but we confirm that the material is the same and that the refund has been made, despite the unfounded arguments.

5぀星のうち5の評䟡

Wat een fijn duurzaam merk

Wat een fijn duurzaam merk! De duurzaamheid is tot in de details doorgevoerd. Een prachtige jurk, van een mooie stof en een fijne pasvorm

2022幎6月9日
poppyfieldthelabel.com ロゎ

poppyfieldthelabel.com からの回答

Wat een fijn duurzaam merk! De duurzaamheid is tot in de details doorgevoerd.

5぀星のうち1の評䟡

Order was cancelled

2022幎6月2日
poppyfieldthelabel.com ロゎ

poppyfieldthelabel.com からの回答

Dear Jeannette

Unfortunately these things happen, we have encountered a problem with our software in the last 2 weeks and some of our items have suffered a stock problem including yours.
I understand your dissatisfaction, I offer you a 20% discount code for your next order that I will send you in private message to apologize for the inconvenience.

Sincerely
Anna

5぀星のうち5の評䟡

Excellent

I received my dress today. I love it!!! It is stylish and very good quality. Just as shown in the photo/website. Very satisfied with product and service.

2022幎5月30日
poppyfieldthelabel.com ロゎ

poppyfieldthelabel.com からの回答

thank you so much

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