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poppyfieldthelabel.com からの回答

2021年5月23日

Hello Marieke

Indeed after verification we did not respond to your email because it was in our spam, we apologize for the inconvenience.

You have 14 days to return your product from the delivery date in accordance with the regulations; however we ask you to write an email 7 days from the delivery date to request a Return Number, it leaves the time to organize for sending etc ...

We do not understand your request for the translation of the website, basically it is in English but it is possible to translate it into French via a button at the bottom right.

Regarding the dress, we have no specific feedback on this dress, the style of the dress is a little loose it does not position itself perfectly on the body, it must be adapted according to your shapes and according to your body shape. It is a dress which moves especially at the top and the neckline.

Each item is checked by our factory, we assure you that there is no problem in the assembly of this model and on the pattern.

Regarding the reminders you have received, those are automatic via the Truspilot application, we did not want to bother you.

Nice evening

poppyfieldthelabel.com からの回答

2021年5月15日

Bonsoir Madame,

Nous sommes navrés que vous ayez été déçu par notre service commercial. Néanmoins, après vérification, il s'avère que vous avez envoyé un mail à 14h22 et nous avons répondu à 16h22 (étrange coïncidence); peut-être celui-ci a été dirigé vers vos indésirables.

Sachez, que nous sommes joignable via le tchat 7J/7, via les réseaux sociaux, etc...

Nos conditions de retour sont décrites sur le site web : https://www.poppyfieldthelabel.com/pages/shipping-and-return, et les conditions de retour sont stipulées.

Concernant, la taille de la robe, malheureusement il est impossible de s'adapter à toute les silhouettes, il est preferable de faire des longueurs de jambe plus longue que plus courte car il est plus facile de se rendre chez un couturier que de rajouter de la matière. Tout depend aussi de votre morphologie : certains styles correspondent mieux à une morphologie qu'un autre. Nos size guides sont assez précis et la la taille de la mannequin est aussi indiquée dans la description. https://www.poppyfieldthelabel.com/pages/size-guide


En vous souhaitant un bon week end




Good evening madam,

We are sorry that you were disappointed with our sales department. However, after checking, it turns out that you sent an email at 2:22 pm and we replied at 4:22 pm (strange coincidence); maybe this one was directed to your spam.

Please note that we are reachable via chat 7 days a week, via social networks, etc ...

Our return conditions are set out on the website: https://www.poppyfieldthelabel.com/pages/shipping-and-return, and the return conditions are stipulated.

Regarding the size of the dress, unfortunately it is impossible to adapt to all the silhouettes, it is better to make the leg lengths longer than shorter because it is easier to go to a tailor than to add more fabric. It also depends on your morphology: certain styles correspond better to one morphology than another. Our size guide is quite precise and the size of the model is also indicated in the description.
https://www.poppyfieldthelabel.com/pages/size-guide


Wishing you a good weekend

poppyfieldthelabel.com からの回答

2021年4月13日

We are sorry that you don't like the dress, however the neckline is the dress specific and the photos show the neckline of this dress.