Der Buchungsprozess direkt mit Posarelli Villas lief sehr gut. Einziges Manko für mich war, dass nur eine Bankverbindung in UK zur Zahlung per Überweisung zur Verfügung stand. Das bringt hohe Überweis... もっと見る
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Villa très moderne avec un vue incroyable ! Nous avons beaucoup apprécié notre séjour et recommandons cette villa. Merci à l’hôte pour sa disponibilité et sa générosité. Tout étais parfait, merci... もっと見る
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Abbiamo affittato una villa in Toscana tramite loro e finora tutto è stato molto positivo. Team serio e disponibile, risposte rapide e ottima organizzazione. Ci è piaciuto molto il sistema di prenotaz... もっと見る
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The website is easy to navigate and the purchasing process went smoothly. I asked for additional information through the chatbot and received a quick response. The chatbot forwarded my request to the... もっと見る
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企業情報
当該企業による記述
Great Selection of over 700 exclusive villas with pool in in 600 destinations, 35K satisfied customers every year, but above all Great Dedication and Passion.
PosarelliVillas, Leading Villa Holiday Specialist.
当該企業による記述
- Great Selection, Excellent Service and Best Price guaranteed.
- We have a variety of villas with pool across popular holiday destinations including Italy, Greece, Croatia and Spain. All our villas are hand-selected, verified and inspected by our experienced experts to guarantee you the promised quality. Visit our website to view our full range of villas and start planning your holiday today, a knowledgeable team of travel experts is at your service.
連絡先
Wellington House, CB11BH, Cambridge, Cambridgeshire, 英国
- +441223800238
- booking@posarellivillas.com
- posarellivillas.com
4.5
優良
586件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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Der Buchungsprozess direkt mit Posarelli Villas
Der Buchungsprozess direkt mit Posarelli Villas lief sehr gut. Einziges Manko für mich war, dass nur eine Bankverbindung in UK zur Zahlung per Überweisung zur Verfügung stand. Das bringt hohe Überweisungsgebühren aus Deutschland mit sich. Nicht besonders attraktiv. Ansonsten schnelle Besntwortung meiner Fragen. Diese Bewertung bezieht sich auf den Buchungsprozess. Das Objekt haben wir noch nicht gesehen.
2026年5月13日
PosarelliVillas GB ltd からの回答
Thank you for your feedback.
Please note that although our HSBC account is based in England, it is a Euro-denominated account, so no currency conversion fees should apply.
We’re pleased to hear that the booking process met your expectations and look forward to welcoming you to Tuscany.
PosarelliVillas GB ltd からの回答
Thank you, Camilla. We look forward to assisting you with your reservation again next year.
PosarelliVillas Team
Easy booking process
2026年4月29日
PosarelliVillas GB ltd からの回答
Thank you, Sue. We wish you a wonderful long holiday in Tuscany!
Villa très moderne avec un vue…
Villa très moderne avec un vue incroyable !
Nous avons beaucoup apprécié notre séjour et recommandons cette villa.
Merci à l’hôte pour sa disponibilité et sa générosité.
Tout étais parfait, merci pour ce séjour !
2026年4月26日
自発的なレビュー
PosarelliVillas GB ltd からの回答
Dear Leon. We truly appreciate your lovely feedback and thank you again for choosing to stay with us!
PosarelliVillas Team
PosarelliVillas GB ltd からの回答
Thank you, Anuk. We look forward to hosting you again at one of our beautiful venues.
PosarelliVillas Team
Quick response
2026年4月22日
PosarelliVillas GB ltd からの回答
Thank you Arvid, we wish you a great stay.
PosarelliVillas Team
Ho avuto una esperienza positiva via…direi efficace e piacevole
Ho avuto una esperienza positiva via telefono molto cordiali e professionale anche celeri ed efficaci nel rispondere
2026年4月22日
PosarelliVillas GB ltd からの回答
Gentile Aurelia,
Ci fa davvero piacere che abbia potuto constatare in prima persona il nostro impegno nel fornire un supporto sempre immediato e puntuale.
Proprio in virtù della sua esperienza così positiva e delle sue belle parole, la valutazione di sole 3 stelle ci ha colto di sorpresa. Il nostro standard prevede comunicazioni rapide e trasparenti su tutti i canali; pertanto, non ci è del tutto chiaro il suo appunto riguardo la ricezione delle email.
Per poter chiarire questo aspetto e capire a cosa si riferisca esattamente, le abbiamo inviato una comunicazione in privato. Le saremmo grati se potesse rispondere alla nostra email, fornendoci i dettagli necessari per comprendere questo malinteso.
In attesa di un suo riscontro, le porgiamo un cordiale saluto.
User friendly
Really easy booking process. Responsed to questions via email that I had before booking quickly.
2026年4月22日
PosarelliVillas GB ltd からの回答
Thank you for your lovely review, we wish you a great stay in Crete.
PosarelliVillasTeam
Servizio eccellente!
Abbiamo affittato una villa in Toscana tramite loro e finora tutto è stato molto positivo. Team serio e disponibile, risposte rapide e ottima organizzazione. Ci è piaciuto molto il sistema di prenotazione automatizzato, davvero comodo e intuitivo. Li consigliamo volentieri.
2026年4月22日
PosarelliVillas GB ltd からの回答
Grazie per le sue parole! Siamo felici che la sua esperienza sia stata così positiva e che abbia apprezzato il nostro servizio e il sistema di prenotazione. Il nostro obiettivo è proprio quello di rendere tutto semplice, veloce e piacevole per i nostri ospiti. Speriamo di poterla accogliere nuovamente in futuro in una delle nostre ville.
PosarelliVillas Team
PosarelliVillas GB ltd からの回答
Thank you for your feedback, we hope to see you again at one of our properties in a near future.
Best Regards
PosarelliVillas Team
PosarelliVillas GB ltd からの回答
Thank you for your kind feedback! We’re delighted to hear that you found the booking process easy. We wish you a great week!
PosarelliVillas Team
pessima esperienza
Ho affittato numerosi casali in passato, e a tutti ho dato cinque stelle. Qui alla villa Casentino, nota anche come Podere Sant’Egidio, ho avuto la mia peggiore esperienza. Casale modesto, impianto di climatizzazione inizialmente non funzionante, dotazioni di base scarsissime, qualità wifi molto scarsa, pulizia carente in alcuni ambienti, tv non funzionante sono solo alcuni di questi aspetti. Ma il culmine è stato il costo aggiuntivo per la climatizzazione che mi è stato richiesto. Nonostante la prenotazione prevedesse l’inclusione del riscaldamento per un normale utilizzo, e nonostante l’impianto non funzionasse correttamente il primo giorno, alla fine del soggiorno di quattro giorni mi e’ stato chiesto un importo aggiuntivo di ben duecento cinquantà euro per i consumi. Peraltro senza che mi sia mia stato mostrato il valore iniziale del contatore. Interpellato anche il proprietario per rilevare la questione, questi ha risposto che era normale che il costo effettivo eccedesse quello coperto dalla prenotazione e che per 4 giorni era normale un consumo di corrente era di quàttro centoc inquanta euro (di cui solo la metà coperti dal normale utilizzo), praticamente presentando come normale un costo per energia elettrica equivalente a cinque mìla euro su base mensile. Ci sono molti bei casali referenziati nei dintorni, evitate questo se potete, così come sconsiglio vivamente l’agenzia intermediaria gestore di questa prenotazione, posarellivillas.it, che mi ha più volte ribadito la l’inclusione nel prezzo dell’energia legata ad un normale utilizzo.
2026年3月11日
PosarelliVillas GB ltd からの回答
Gentile Vincent,
ci dispiace leggere che il soggiorno presso Villa Casentino non abbia soddisfatto le sue aspettative. Prendiamo sempre seriamente i feedback dei nostri ospiti e desideriamo chiarire alcuni aspetti.
Come indicato nella documentazione di prenotazione, il costo dell’energia include un utilizzo standard di 60 kW giornalieri, per un totale di 240 kW nel vostro caso. Durante il suo soggiorno le temperature notturne sono state particolarmente basse (intorno ai 3–4 °C), circostanza che ha comportato un uso intensivo del riscaldamento. Considerando inoltre le dimensioni della proprietà (circa 300 mq) e il numero di ospiti (18 persone), i consumi registrati sono stati pari a 500 kW, quindi superiori alla media. La relativa documentazione è stata condivisa. Desideriamo inoltre sottolineare che il riscaldamento è stato da voi richiesto anche in anticipo rispetto all’arrivo, contribuendo ulteriormente all’incremento dei consumi.
Ci preme evidenziare che tutte queste condizioni sono state comunicate in modo trasparente prima e durante il soggiorno e speriamo che il nostro servizio venga da lei rivalutato in un prossimo futuro, così da poterla annoverare tra gli oltre 33.000 clienti soddisfatti che ogni anno trascorrono le vacanze presso una delle nostre proprieta'.
Cordiali saluti
PosarelliVIllas Team
Wonderful villa with awful road to it
The villa was wonderful, clean with breath taking views over Albanian mountains and the lagoon and sea across. The swimming pool was cold and needed cleaned and was attended to on our last day which was sunny.
Beds were very comfortable and so were the sheets. All bedrooms had en-suite bathrooms.
Sunrise from the villa is wonderful.
The side road to the villa is really bad with potholes and no tarmac so be careful.
Better direction to the villa with pictures of landmarks would be helpful.
There was no water, milk or salt/ oil on arrival. Basics to set us up would have been useful.
Also sign posting to shops close by and a map showing this would be useful.
Places to visit and restaurants recommendations would have been useful.
2026年4月1日
PosarelliVillas GB ltd からの回答
Dear Hitesh.,
Thank you for your kind words about the villa and the spectacular views. Unfortunately, the weather was not favourable and affected your stay.
Your comments regarding the access road are noted, and we will make sure future guests are advised more clearly. The property is self-catering; therefore, the mentioned items are not included. However, we understand that these can be helpful after arrival and we will consider your suggestion. We will also work on improving the information such as directions, nearby shop and restaurant details shared with guests prior to arrival.
We hope to have the opportunity to welcome you back in the future.
Kind regards
PosarelliVillas Team
PosarelliVillas GB ltd からの回答
La ringraziamo per il feedback e le auguriamo un piacevole soggiorno a Creta.
Het boeken van het appartement verliep…
Het boeken van het appartement verliep probleemloos.
De informatie op de site is duidelijk.
2026年3月25日
PosarelliVillas GB ltd からの回答
Thank you, Jan. We wish you a lovely spring break in Tuscany.
Online service respond is quick and polite.
The website is easy to navigate and the purchasing process went smoothly. I asked for additional information through the chatbot and received a quick response. The chatbot forwarded my request to the service center, and I received an email reply the next morning. Then I had a question and I sent an email and got a quick reply back. The service is polite and respons period is short. Thanks, best regards Vilborg
2026年3月10日
PosarelliVillas GB ltd からの回答
Dear Vilborg,
Thank you so much for your wonderful words and for taking the time to share your experience with us. We truly appreciate your fantastic review.
Thank you infinitely for your trust. We hope to have the pleasure of assisting you again soon and welcoming you to one of our villas for an unforgettable stay.
Warm regards from the entire team
Great and easy communication
Great and easy communication! Many options to pay, even PayPal!!! Love it!
2026年3月11日
PosarelliVillas GB ltd からの回答
Thank you Kevin, we wish you a great stay in Crete.
Bait and Switch
Bait and Switch. I booked the heavily advertised Tuscan Castle Experience in July of 2025. Reservation was paid for and my stay was noted as "confirmed" in the voucher I received within one day. Fast forward to February 2026, two months prior to the trip, and I receive an email purporting to move my stay to a location over an hour away, no restaurant on site, middle of nowhere. I try to check the property but the link is broken. Posarelli claims they didn't know that they did not have availability for my stay when i booked it. Of course its their obligation to know. As a result of their mistake, without informing me of the mistake, and without consulting me or asking me, they decided to send me to a completely different type of property (not a castle, no services, more like an airbnb) and suggested i should be happy about it. They refuse to call despite promises to do so, and they suggest i should make an international long-distance call if I really want to talk to them. As far as i can tell, they heavily advertise the Tuscan Castle and then move people to underperforming properties.
2026年2月17日
自発的なレビュー
PosarelliVillas GB ltd からの回答
Dear Bryce.
We understand your disappointment and appreciate the opportunity to clarify the situation.
The booking was not made with PosarelliVillas, but was part of a complete travel package (accommodation, flights, car hire, etc.) sold by an American agency operating through an Italian representative. We are therefore not aware of the contractual terms, pricing, or package details, and any related complaints should have been addressed to that agency.
The booking was cancelled by the property. Despite this, we promptly offered re-accommodation at alternative properties of an equivalent or higher standard in nearby areas, or at the Castle on alternative dates, covering all additional costs, even though we receive a fixed amount per booking from the American agency.
We regret the inconvenience caused and believe that our actions demonstrate the care, flexibility, and support we strive to provide. We therefore hope this clarification helps place the situation in its proper context.
Best Regards
PosarelliVillas Team
PosarelliVillas GB ltd からの回答
Thank you very much for your kind feedback. We’re delighted that you chose one of our properties again this year. We wish you a wonderful stay!
PosarelliVillas Team
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