PosarelliVillas GB ltd レビュー 

588
TrustScore 5段階評価の4.5

4.5

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5つ星のうち5の評価

Posarellivillas have beautiful Mediterranean Villas! We personally spent our summer holiday in Beach Villa Blue in Corfu, Greece and it was magnificent, truly one of the best we had in our lives! I re... もっと見る

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5つ星のうち4の評価

Der Buchungsprozess direkt mit Posarelli Villas lief sehr gut. Einziges Manko für mich war, dass nur eine Bankverbindung in UK zur Zahlung per Überweisung zur Verfügung stand. Das bringt hohe Überweis... もっと見る

企業が回答しました

5つ星のうち5の評価

The website is easy to navigate and the purchasing process went smoothly. I asked for additional information through the chatbot and received a quick response. The chatbot forwarded my request to the... もっと見る

企業が回答しました

5つ星のうち5の評価

Alloggi confortevoli, personale cordiale e accogliente! Eccellente per chi ama la tranquillità, lo stile rustico toscano e vuole esplorare Volterra mantenendo comfort e autonomia. La villa è imm... もっと見る

企業情報

  1. バケーション ホーム レンタル代理店
  2. ホリデー アパートメント レンタル
  3. 別荘
  4. 貸し別荘
  5. 結婚式場

当該企業による記述

Great Selection of over 700 exclusive villas with pool in in 600 destinations, 35K satisfied customers every year, but above all Great Dedication and Passion.

PosarelliVillas, Leading Villa Holiday Specialist.

当該企業による記述

Great Selection, Excellent Service and Best Price guaranteed.
We have a variety of villas with pool across popular holiday destinations including Italy, Greece, Croatia and Spain. All our villas are hand-selected, verified and inspected by our experienced experts to guarantee you the promised quality. Visit our website to view our full range of villas and start planning your holiday today, a knowledgeable team of travel experts is at your service.

連絡先

4.5

優良

TrustScore 5段階評価の4.5

588件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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ネガティブなレビューの 100%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

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4.5

すべてのレビュー

(588)

過去12か月のレビュー数: 74

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5つ星のうち4の評価

Quick responses from the rental agent

Quick response from the rental agent. However, when I inquired about more information regarding the rental property it was difficult to get an answer.
I did follow through with the property I wished to rent. Hoping it’s as beautiful as it appears online.

2024年12月11日
PosarelliVillas GB ltd ロゴ

PosarelliVillas GB ltd からの回答

Dear Elizabeth,
we appreciate your feedback.
When we have specific requests, we contact the owner of the Villa first and, this time, it took 4 days (longer than usual) to get the required information.
We apologize for any inconvenience and we wish you a fantastic holiday in September.

All the best.
PosarelliVillas Team

5つ星のうち5の評価

Villa in der Toskana

Buchung war sehr Kundenfreundlich

2024年12月5日
PosarelliVillas GB ltd ロゴ

PosarelliVillas GB ltd からの回答

Dear Steffen,
thanks for your 5 stars review, we wish you a lovely week in Tuscany!

5つ星のうち5の評価

Working with Linda has been my greatest…

Working with Linda has been my greatest experience of all the travel agents I have spoken/worked with over the years. Not only is she amazingly prompt with her responses to my many questions she goes beyond. My wife has a health issue and I could not get any info on available treatment in Palermo. I wrote this to Linda and she tracked down the medical clinic, spoke with the people and set me up with them, if I have a need while we are in Palermo. She is an amazing women and I am blessed tio have dealt with her. Do not lose this women, she ius an incredible asset to your company.

2024年11月7日
PosarelliVillas GB ltd ロゴ

PosarelliVillas GB ltd からの回答

Dear Meyer,

We would like to express our sincere gratitude for your recent feedback.

Your kind words truly brightened our day, and we appreciate your thoughtful comments.

As a valued customer, your opinion matters to us, and we are committed to providing the best possible service.

Please be assured that I have passed your very kind comments to Linda. She will be delighted :)

If you have any further questions or need assistance, please don’t hesitate to reach out! We are all here to help.

Thank you once again for choosing our services we wish you a great holiday.

PosarelliVillas Team.

5つ星のうち5の評価

Quelle superbe expérience

Quelle superbe expérience. Je recommande fortement Posarelli Villa pour trouver sa villa de rêve pour les vacances.

2024年11月2日
自発的なレビュー
PosarelliVillas GB ltd ロゴ

PosarelliVillas GB ltd からの回答

Dear Jannie,

thanks for taking the time to provide feedback, we hope to welcome you back again at one of our beautiful Villas.

All the best.
PosarelliVillas Team

5つ星のうち2の評価

We won't be returning to villa Vrisses, Crete.

We wanted a 'pets-free' villa due to various allergies. Villa Vrisses is advertised by Posarelli Villas as such but is overrun with the owner's/manager's 4-5 cats! We stayed here from 1st-12th October 2024. The villa itself is reasonably nice, although it's near a sometimes busy road. And the level of equipment in the villa (crockery, pans, cutlery, kitchen tools, etc) was somewhat disappointing. Plus it was very difficult to read indoors or outdoors due to insufficient lighting - ditto problems with eating in virtual darkness outside after sunset. BUT THE CATS were the BIG PROBLEM. We reported this problem twice to our 'property manager' but the cats were not removed until about half
way through our holiday- and even then not completely. We were unable to leave the door open without cats going inside. Also, cats were constantly trying to jump onto our outside tables and chairs. And in the first couple of days of our stay we saw the cats playing with and chewing on two dead rats lying on our lawn quite close to our patio. The cats thus presented a possible health problem as well as allergy problems. To end on a positive note the villa had good mountain views and enjoyed the services of two friendly and efficient cleaning ladies who visited every 3 days to keep the place ship-shape.

2024年10月1日
自発的なレビュー
PosarelliVillas GB ltd ロゴ

PosarelliVillas GB ltd からの回答

We are sorry to hear about your experience, but Posarelli Villas can't be held responsable for anything in this review.
Its not allowed to bring pets to Villa Vrisses because the owner don't want pets in the house. So the cats mentioned in the review come from somewhere else. Neither Posarelli Villas or the owner can control all the cats in the area. The owner owns no cats just to be clear, but this is a house in the countryside of Crete!
Posarelli Villas was never contacted by you about any problems during your stay. If we knew, we would have investigated the compalint and could have moved you to another house. We have many houses in Crete and in October there is a lot of avalibility, so for us this would have been no problem at all. This is why people choose to rent with Posarelli Villas. To have a 2 star review about a service we didn't had a chance to provide and cats from the neighbourhood seems therefore a bit strange. If you had contacted us and given us a chance to fix things I'm sure you had been more than satisfied.
I have personally stayed in this house several times and have never seen a cat during my stays.
Best regards
Asbjørn
Posarelli Villas

5つ星のうち5の評価

Villa Armonia

Very quick and easy to book and any questions asked were responded to very quickly.

2024年10月17日
PosarelliVillas GB ltd ロゴ

PosarelliVillas GB ltd からの回答

Dear Kevin,

Thank you for your kind words! We’re delighted to hear that our website and communication met your expectations.

Best Regards,
PosarelliVillas Team

5つ星のうち5の評価

We had a little issue with the first…

We had a little issue with the first villa we rented. Posarelli villas acted fast to relocate us into a beautiful bill that exceeded my expectations.

2024年9月25日
PosarelliVillas GB ltd ロゴ

PosarelliVillas GB ltd からの回答

Dear Karla,
Your kind words about our customer service means a lot to us and we are happy to know that the relocation to Villa Simone exceeded your expectations.
We can’t wait to welcome you back for more memorable stays!

Best regards,
PosarelliVillas Team

5つ星のうち5の評価

Easy to book villa on website

Easy to book villa on website

2024年9月25日
PosarelliVillas GB ltd ロゴ

PosarelliVillas GB ltd からの回答

Dear Simon,
We truly appreciate your kind words and look forward to welcoming you to Villa Prokimea. Kind Regards.
PosarelliVillas Team.

5つ星のうち5の評価

Very nice all

2024年9月25日
PosarelliVillas GB ltd ロゴ

PosarelliVillas GB ltd からの回答

Dear Klaus, we are really happy to know that you had a great experience and we look forward to welcoming you back for another unforgettable visit next year!

5つ星のうち5の評価

Great customer service

Great customer service. Very friendly and helpful and very quick to reply.

2024年9月25日
PosarelliVillas GB ltd ロゴ

PosarelliVillas GB ltd からの回答

Dear Spiros,

Thank you for your lovely review! We are thrilled to hear that you had a wonderful holiday at Villa Rodanthi. We look forward to assisting you with your next booking!

Best Regards
PosarelliVillas Team

5つ星のうち2の評価

Loin d’être une location de luxe

Loin d’être une location de luxe : la maison était spacieuse et jolie mais la piscine était verte , les salles de bain et toilettes très vétustes , la cuisine mal équipée , un lit cassé
Réponse de posarelli: le propriétaire n’était pas au courant !

2024年8月24日
自発的なレビュー
PosarelliVillas GB ltd ロゴ

PosarelliVillas GB ltd からの回答

We are sorry that the property did not meet your expectation. Nothing was mentioned during your stay and obviously we (as well as the owner) could not help you.
Upon our investigation into the pool issue, the problem was due to a filter which made the pool look green. However, it was safe to be used according to the parameters daily checked and registered.
Please accept our apologise for this.
Kind Regards.

5つ星のうち5の評価

We recently stayed for two weeks at Villa Kallos (Crete)

We recently stayed for two weeks at Villa Kallos in Crete at the end of August. It was a great villa with fantastic views, the photos don't do it justice - it is perfect!

We're 100% happy to recommend this villa and Posarelli Villas. The Owner and cleaning staff were very helpful and welcoming, we even received some traditional local cakes and a leaving gift, totally unexpected but enhanced our experience.

The villa itself is in a nice secluded location but is a short drive away from nightlife, beaches, local attractions etc.

Thanks for making our family holiday very special and one to remember.

2024年8月19日
自発的なレビュー
PosarelliVillas GB ltd ロゴ

PosarelliVillas GB ltd からの回答

We would like to express our sincere gratitude for your recent feedback.

As a valued customer, your opinion matters to us, and we are committed to providing the best possible service.

Thank you once again for choosing our services. We look forward to see you at one of our stunning properties in the future.
Regards.

5つ星のうち2の評価

A review of Villa Nora -Disappointing

Villa Nora, Empoli, Italy. First let me say that the photos show pretty much how the villa looks. What we experienced, (5 couples), and found when we arrived, was a dirty villa, used linens left outside the villa by the gate that was never picked up until the day before we left. A property manager that demanded her 1455 euros (1,000 euros and $350 cleaning fee and taxes of $109 which was not told to us) before they would leave. We were left with one set of towels each for 7 days and was told we had to pay for anymore @ 2.00 euros for each towel beyond the initial set. Who only uses 1 set of towels for a week? Guests found their rooms to be dirty and had to clean them before they used them so the villa was not cleaned as it should have been. We had to contact the property manager about the pool because it had green slime and no pump running to keep the pool clean. The air conditioner was not working in one of the rooms and when reported, the property manager sent someone to fix it and said that we would have to pay for the service visit. There were no working lights to the outside patio. We spent our money to go get battery operated lights in order to be able to use it. The kitchen has only 1 socket so you had to keep unplugging the toaster, microwave, and the water pot, and anything else you wanted to use in order to make breakfast. The villa needs a tremendous amount of maintenance, upgrading and upkeep before it should be rented. Oh, and the laundry room is a small washer, no dryer - just one drying rack for 10-12 people. Finally, to add insult to injury, property manager came 1/2 hour before we had to catch a train to give us back the deposit. Mind you, we left the villa in cleaner than when we met it and she finally, after deducting electricity usage, gave us back most of our deposit. I WOULD NOT RECOMMEND!

2024年8月17日
自発的なレビュー
PosarelliVillas GB ltd ロゴ

PosarelliVillas GB ltd からの回答

Thank you for your feedback. When it comes to additional costs like final cleaning, tourist tax and security deposit, they are all mentioned on the webpage of the house and in the local conditions you have to accept when making a booking. This should not be a surprise to you.
We are sorry to hear about your experience with the house, but if we as a company should be able to fix problems during your stay we have to be noticed. All your complaints are about how the owner handled things, NOT Posarelli Villas. There are no correspondence from you with the Posarelli Villas office on site in Tuscany about this. If we had known we would have investigated your complaints during your stay.
At last, its clear from the amenity list on the webpage that there is no dryer, and in your voucher it says that you have to make an appointment with the owner about check out time.
In general, this house has very good reviews from our guests, 4.8 out of 5. We are therefore a little surprised by your review.
Read the reviews on the link below.
Link: https://www.posarellivillas.com/italy/tuscany/empoli/95588

Best regards
Posarelli Villas, Customer service

5つ星のうち5の評価

Vacanza di totale relax

Abbiamo avuto il piacere di trascorrere una settimana di vacanza in questa splendida casa in Toscana, e dobbiamo dire che è stata un'esperienza indimenticabile. Situata in una posizione unica, offre una vista mozzafiato sul mare e sul Lago di Massaciuccoli. Fare colazione sulla terrazza con l'impagabile vista e cenare ammirando il tramonto sul mare sono esperienze uniche. La posizione è ideale sia per esplorare l’entroterra toscano che la costa, potendo sperimentare sia il relax che l’avventura.
La struttura è curata nei minimi dettagli e perfettamente integrata nel paesaggio circostante. Le camere sono luminose e arredate con un gusto che combina lo stile rustico toscano con tocchi di modernità. Cristiana e la mamma Vanda sono ospiti impareggiabili e discrete. Consiglio vivamente questo alloggio a chiunque voglia vivere una vacanza da sogno in Toscana.

2024年8月17日
PosarelliVillas GB ltd ロゴ

PosarelliVillas GB ltd からの回答

Grazie per aver condiviso la sua esperienza, siamo felici di sapere che abbiate trascorso un piacevole soggiorno!

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