Preferred Warranties, Inc. (PWI) レビュヌ 

1,047
•
TrustScore 5段階評䟡の4

4.2

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

PWI is an absolute joke of an organization. I took my son's 4Runner in for an oil change and the repair shop found the the rear CV axle was close to failure and had to be replaced. Rather than honori... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The customer service was great. I needed a new alternator and was out of town. PWI covered the tow and the alternator repair. Great communication and assisted me in finding a repair shop. The repair s... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Caleb made filing a claim simple and quick!! He allowed me to get the customer rolling again very quickly!!! From filing and getting the authorization to payment, everything went smooth!! Happy to wor... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Caleb Overdorf did an amazing job helping me out. I am a service advisor at a shop, and I have dealt with a lot of warranty companies. Caleb shot me a call, made life easy, and helped me help my custo... もっず芋る

䌁業が回答したした

䌁業情報

  1. 協䌚/組織

圓該䌁業による蚘述

When you see a pre-owned car, truck, SUV or motorcycle that’s covered by a Preferred Warranties extended protection plan, you can be sure that the vehicle – and the dealership offering it – are among the best you’ll find anywhere. Only select lots known for quality, dependable pre-owned vehicles are approved to offer Preferred Warranties protection plans.

圓該䌁業による蚘述


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4.2

ほが満足

TrustScore 5段階評䟡の4

1047件のレビュヌ

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4.2

すべおのレビュヌ

(1,047)

過去12か月のレビュヌ数: 47ä»¶

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5぀星のうち5の評䟡

best warranty company to deal with

best warranty company to deal with. quick response when calling in labos claims. i will recommend customers here for sure.

2024幎9月19日
自発的なレビュヌ
Preferred Warranties, Inc. (PWI) ロゎ

Preferred Warranties, Inc. (PWI) からの回答

Thank you for your fantastic feedback! We're thrilled to hear that you find our warranty service quick and reliable. We appreciate your recommendation and look forward to continuing to support you and your customers!

5぀星のうち5の評䟡

Omar was a pleasure to deal with with


Omar was a pleasure to deal with with prompt and professional service.

2024幎9月19日
自発的なレビュヌ
Preferred Warranties, Inc. (PWI) ロゎ

Preferred Warranties, Inc. (PWI) からの回答

Thank you for sharing your experience! We're glad to hear that Omar provided prompt and professional service. We'll be sure to pass along your compliments to him. We appreciate your feedback!

5぀星のうち1の評䟡

Horrible I don’t know if I should be


Horrible I don’t know if I should be writing reviews on here or for my dealer but the service that I’m receiving is less then good less then one star the fire was caused by a part you warranty but I’m left in the cold paying out of pocket $1,700 and change for a $2,100 and change bill it’s a shame bad companies are able to get by doing this to people

2024幎9月11日
自発的なレビュヌ
Preferred Warranties, Inc. (PWI) ロゎ

Preferred Warranties, Inc. (PWI) からの回答

We are sorry to hear about your frustration and the issues you’ve experienced. We understand how unexpected repairs can be difficult. One of our claim's adjusters will review your claim and will be reaching out to you. Thank you for taking the time to review PWI!

5぀星のうち5の評䟡

Chris Rollins

always Nice dealing with Chris Rollins at pwi , the whole crew is very professional and punctual. makes it easy for us shops and for the customer to get approved!

2024幎9月6日
自発的なレビュヌ
Preferred Warranties, Inc. (PWI) ロゎ

Preferred Warranties, Inc. (PWI) からの回答

Thank you for your kind words! We're thrilled to hear that Chris and the team have been professional in helping you. Making the process smooth for shops and customers is our priority, and we appreciate your continued trust in PWI!

5぀星のうち5の評䟡

Found out transmission was going out


Found out transmission was going out called Preferred warranty they had it in a shop the same week and fixed no hassles no problems and I’m very happy with this experience

2024幎8月22日
自発的なレビュヌ
Preferred Warranties, Inc. (PWI) ロゎ

Preferred Warranties, Inc. (PWI) からの回答

Thank you for sharing your experience! We're thrilled to hear that you had a smooth and seamless repair process. Providing prompt and reliable service is our priority, and we're glad we could help. We appreciate your trust in PWI and look forward to continuing to serve you!

5぀星のうち5の評䟡

Chris was great to deal with

Chris was great to deal with. Very helpful with all parts of the claim

2024幎8月26日
Preferred Warranties, Inc. (PWI) ロゎ

Preferred Warranties, Inc. (PWI) からの回答

Thank you for your feedback! We're delighted to hear that Chris was able to assist you effectively with your claim. Providing helpful and attentive service is our goal, and we appreciate your kind words. We’ll be sure to share your praise with Chris!

5぀星のうち1の評䟡

Unethical scam artists posing

This company is an unethical borderline scam organization. They reply to poor ratings with false notes professing concern and a desire to remedy situations. All hollow nonsense. They neglected their commitment on a clear engine failure betting that my son won’t have the financial means to take them to court. They almost bankrupted the poor guy. Avoid these unethical crooks like the plague.

2024幎7月1日
自発的なレビュヌ
Preferred Warranties, Inc. (PWI) ロゎ

Preferred Warranties, Inc. (PWI) からの回答

We take these allegations seriously and want to assure you that our commitment to customer satisfaction is genuine. We regret that your experience has led to this perception. Our goal is to be as transparent as possible, and we are committed to providing clarity on our coverage. If you have any further questions or need additional information, please feel free to contact us directly.

5぀星のうち1の評䟡

If i could rate lower I would.

If i could rate lower, I would. I bought this warranty for my car when i bought my used car 2.5 years ago to cover any kind of engine issues if they were to happen, fast forward to now, have a coolant leak in my engine, warranty won’t cover it saying it’s an “engine design flaw” so they won’t budge on covering the repair. Had i of known this when buying a warranty i would’ve went with a company that would cover what they said they would cover. Now im out of a car, and thousands of dollars over this BS warranty company. 0/10. Thanks for absolutely nothing other than taking my money. Not to mention, the guy in customer service I spoke to was EXTREMELY rude to me, and wouldn’t give me any explanation as to why my claim wasn’t approved. Just rude and distasteful. I will NEVER purchase another warranty from this company EVER. AGAIN.

2024幎8月19日
自発的なレビュヌ
Preferred Warranties, Inc. (PWI) ロゎ

Preferred Warranties, Inc. (PWI) からの回答

Thank you for your feedback. We’re sorry to hear about your experience. Unfortunately, we're unable to locate your information in our records. Please contact us directly at 800-548-1121 so we can address your concerns and assist you further.

5぀星のうち1の評䟡

Do NOT trust this company

Do NOT trust this company. Go see reviews posted on Consumer Advocacy sites. Interestingly they are straight 1 and 2 star. After three months of ownership and less than 2 1/2 months after an oil change, my 23 year old son’s engine seized up. These people Or shooting a loophole saying they don’t pay on issues caused by low oil
 Obviously, there is a catastrophic engine problem that was unknown at time of purchase- He did not lose 7 quarts of oil through negligence. These guys are putting a 23 year-old close to bankruptcy through shady loopholes. If they will screw a 23-year-old new college grad into bankruptcy they will do the same to you.

2024幎8月6日
自発的なレビュヌ
Preferred Warranties, Inc. (PWI) ロゎ

Preferred Warranties, Inc. (PWI) からの回答

Thank you for sharing your feedback. We understand your frustration and sincerely apologize for any inconvenience your son has experienced. Our goal is to provide reliable coverage and support to our customers, and we regret that we were unable to meet your expectations in this instance. Please contact us directly so we can discuss the details of your son's claim and see if there's anything we can do to assist further.

5぀星のうち1の評䟡

Stay away from Preferred Warranties!

Stay away from Preferred Warranties!
If you have a choice between warranty protection companies, go elsewhere.
Their goal is NOT helping their customers when you need them most, when you’re desperate to get your vehicle serviced and returned.
They don’t answer calls on weekends. Why? They want to get you when you’re most vulnerable. You’ll have to make repeated calls starting on Monday to get a live person to speak with. Eventually you might get lucky and you’ll speak with an advisor sometime on Monday/Tuesday. Then

Be prepared! They are going to throw every roadblock imaginable at you to avoid paying any money to the customer; including towing your vehicle to a shop of their choosing, not yours.
Asking if your vehicle had the “big tires” when you bought it (and the warranty), when the shop says to replace worn fuel injectors.
They’ll even have one of their “inspectors” go and invalidate what the shop mechanics are telling you, from the shop they made you tow your vehicle to!
In our case their own inspector told the shop it would be approved, only to have customer support override the report.
Of course now you’ll do almost anything to get your back because it’s been three weeks and damn it you need your car!

They say on line that the many poor reviews they receive, 14% one star ratings, are because they’re smarter than their customers.
If you have a choice DO NOT purchase an extended warranty from Preferred Warranty. You’ll be sorry you did if you have to use them.

2024幎7月22日
自発的なレビュヌ
Preferred Warranties, Inc. (PWI) ロゎ

Preferred Warranties, Inc. (PWI) からの回答

Hi Glenn, we are truly sorry to hear about your experience and understand your frustration. Providing timely and effective support to our customers is our priority, and we regret that we did not meet your expectations in this instance. We understand the inconvenience of needing vehicle repairs and the urgency that comes with it. Our goal is to assist our customers promptly and fairly. One of our claim's adjusters will be reaching out to address your concerns.

5぀星のうち5の評䟡

Just honest opinion about PWI

Just honest opinion about their products, experience staff, and the way they conduct business.

2024幎8月1日
Preferred Warranties, Inc. (PWI) ロゎ

Preferred Warranties, Inc. (PWI) からの回答

Thank you for sharing your honest opinion about PWI! We appreciate your feedback!

5぀星のうち5の評䟡

Easy to work with

Easy to work with, quick authorization for our mutual customer.

2024幎7月31日
Preferred Warranties, Inc. (PWI) ロゎ

Preferred Warranties, Inc. (PWI) からの回答

Thank you for your positive review! We're delighted to hear that you found us easy to work with and that the authorization process was quick and efficient. Your feedback is greatly appreciated.

5぀星のうち5の評䟡

Adjusters are easy to deal with

Adjusters are easy to deal with. Approvals come quick. Payment comes even quicker. Barb calls me within 20 minutes of sending in the final invoice.

2024幎7月25日
Preferred Warranties, Inc. (PWI) ロゎ

Preferred Warranties, Inc. (PWI) からの回答

Thank you for your fantastic review! We're thrilled to hear that our adjusters are easy to deal with and that approvals and payments come quickly. It's great to know that Barb has been prompt in responding to your final invoices. Your positive feedback is greatly appreciated

5぀星のうち1の評䟡

It took over a week to get an approval

It took over a week to get an approval. The customer uses this vehicle for work so he was without a vehicle for the time it was down. He ended up having to agree to pay out of pocket so that we could begin the process of getting it back to him.

2024幎7月23日
Preferred Warranties, Inc. (PWI) ロゎ

Preferred Warranties, Inc. (PWI) からの回答

Thank you for sharing your feedback. We sincerely apologize for the delay in getting the approval, which caused inconvenience to your customer. We understand how important timely service is, especially for those who rely on their vehicles for work.

We are actively working on improving our processes to prevent such delays in the future. Please feel free to contact us directly so we can address this specific issue and find a way to make it right.

Thank you for bringing this to our attention, and we appreciate your patience and understanding.

5぀星のうち5の評䟡

Service Advisor

The adjuster was courteous, kind and knew what he was doing.

2024幎7月19日
Preferred Warranties, Inc. (PWI) ロゎ

Preferred Warranties, Inc. (PWI) からの回答

Thank you for your feedback! We're delighted to hear that our adjuster was helpful! Our team strives to provide the best service possible, and your positive experience is a great testament to their efforts.

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