PremCurve UK レビュー 

PremCurve UK からの回答

5日前に更新

Hello Annie,

Thank you so much for taking the time to share such a thoughtful and honest review! 🌟 We are delighted to hear that you love your swimsuit and are happy with its fit and quality.

While we regret the stock issue with the Tummy Control V Neck Scalloped Tie Back Swimdress , we are so glad that our customer service team was able to assist you swiftly and process your refund smoothly. We truly appreciate your patience regarding the delivery window and your helpful advice for future shoppers!

Thank you for your support, and we look forward to serving you again soon! 🌊✨

Best regards,

The Premcurve UK Management Team

PremCurve UK からの回答

5日前

Two beauties! We love to hear that! 🤩 Thank you so much for being such a wonderful customer and for choosing Premcurve. We're thrilled that both pieces met your expectations. Wishing you a fantastic time in your new swimwear, and we hope to see you again soon!

PremCurve UK からの回答

6日前

Hi Lisa,

Thank you for sharing your feedback. We are truly sorry to hear that your experience with our return process and customer response times did not meet your expectations.

We would like to clarify a few important points to reassure you:

1. Flexible Solutions, Not Restrictions: Offering a partial refund/discount to keep the item is intended strictly as a convenient, instant alternative to save our customers time and avoid return shipping costs. It is purely optional, and you are never obligated to accept it if you prefer a standard return.

2. No Impact on Return Window: Please rest assured that the moment you send us an initial email, your return request is logged and timestamped. Any response times from our support team will never reduce or count against your eligible return days.

We want to resolve this fairly for you. Please reply to our latest email or contact us at service@premcurve.com with your order number. Our team will gladly provide you with the standard return shipping instructions so you can send the item back for a full refund.

Best regards,

The Premcurve UK Management Team

PremCurve UK からの回答

2026年7月20日

Hi Lisa, thank you so much for such a wonderful review! 🌟 We're thrilled to hear that your tankini top and shorts were perfect for your holiday zip wire adventure! It’s great to know you loved the vibrant color, quality, and design. Wishing you an incredible, action-packed holiday, and we hope to see you again soon! 🌊✨

PremCurve UK からの回答

2026年7月17日

Thank you so much for this wonderful feedback! 😊 We are absolutely thrilled to hear that your new swimming costume fits perfectly and makes you feel confident and flattered. It’s also fantastic to know you found the pricing great and enjoyed our tracked, speedy delivery. We can’t wait to welcome you back for your next order! Happy swimming! 🌊✨

PremCurve UK からの回答

2026年7月17日

Thank you so much for the fantastic review! 🌟 We are thrilled to hear that you love the quality and that the fit was spot on for you. Knowing that our delivery met your expectations and that you'll be shopping with us again means the world to our team. We can't wait to pack your next order!

PremCurve UK からの回答

2026年7月17日

Dear Jane,

We have noted your update. We would like to clarify once again that we have never requested you to compromise your principles. In our previous communication, we explicitly apologized for the frontline agent's inappropriate wording, initiated an immediate internal policy audit, and provided you with two standard resolutions.

As stated prior, our standard store policy does not support full refunds without the items being returned. To resolve this without forcing you to incur shipping fees, we offered a 50% partial refund as a gesture of goodwill while letting you keep all the items. Alternatively, we remain fully prepared to process a standard full refund upon receiving the return.

The resolution has been entirely in your hands. Since we have not received your confirmation on which path you prefer, no transaction could be processed. Our logistics and customer service teams remain available at service@premcurve.com to provide the return shipping address details standard for our fulfillment center whenever you choose to proceed.

Best regards,

The Premcurve UK Management Team

PremCurve UK からの回答

2026年7月15日

Hi Judith,

Thank you for sharing your detailed feedback. We are truly sorry to hear that your experience with our delivery speed and fit did not meet your expectations.

To clarify our delivery delay, this particular swimwear collection recently experienced an unexpected surge in demand, leading to temporary stock shortages. Due to these inventory constraints, preparing and dispatching your order took longer than usual, and we sincerely apologize for this delay.

Regarding the fit, our swimsuits feature high-performance, supportive elastic bands designed to provide secure bust support and a sculpting fit once fully on. However, we completely understand how a tight entryway can make putting on a one-piece style frustrating, especially when stepping into it. We appreciate this valuable feedback on the elasticity and will share it directly with our design team to improve our sizing and stretch guidelines.

We also apologize that our return information was not easily accessible to you. Please reach out to our dedicated support team directly at service@premcurve.com or Facebook/Instagram with your order details. We will gladly prioritize your email and provide you with clear return instructions or work out a direct, hassle-free solution for you.

The Premcurve UK Management Team

PremCurve UK からの回答

2026年7月9日

Thank you for your wonderful feedback! We are delighted that you are happy with the quality and our fast delivery. We always strive to provide the best experience for our customers. Have a fantastic day ahead!

PremCurve UK からの回答

2026年7月6日

Hi Christine,
There’s nothing better than slipping into a comfortable swimsuit after a hot and sweaty workout! Thank you for choosing us and for sharing your experience.

We want you to love every part of your swimwear, so we’ve noted your feedback about the zipper. We do test our hardware to ensure it stands up to regular use, but if it ever gives you any trouble, just send us a message and we will make it right for you.

Happy swimming, and see you next time!

PremCurve UK からの回答

2026年7月6日

Thank you so much for the lovely feedback! We are absolutely thrilled to hear that your swimsuit fits wonderfully. Knowing that you love the product makes everything we do worthwhile.

Wishing you many wonderful, confident days by the water! 🌊✨

PremCurve UK からの回答

2026年7月6日

Hi EMH,

Thank you so much for taking the time to share your wonderful experience! Reading your review has truly made our day.

We know that ordering swimwear online can feel like a gamble, but we are absolutely thrilled that your new swimsuit is everything you hoped for. Our goal at PremCurve is to create high-quality, beautifully structured pieces that offer the perfect fit and support—especially for curvy bodies.

Hearing that you feel confident and ready for your holiday is the greatest compliment we could ever receive. Age and body shape should never stand in the way of feeling amazing by the water!

We wish you the most incredible, sunshine-filled holiday. Happy swimming! 🌊☀️

PremCurve UK からの回答

2026年7月2日

Thank you so much for such a beautiful review. We are absolutely thrilled to hear that the swimsuit exceeded your expectations and looked even better in person than online.

Our team puts a lot of care into selecting high-quality fabrics and ensuring excellent craftsmanship, so knowing you are pleased with the quality and our delivery speed means the world to us. Thank you for your wonderful support, and we hope you thoroughly enjoy your new purchase.

PremCurve UK からの回答

2026年7月2日

Thank you so much for the wonderful review. We are delighted to hear that the swimsuit is a great fit and that you are happy with the quality. Providing stylish and comfortable options that make our customers feel confident is always our top priority. We appreciate your support and hope to see you again soon.

PremCurve UK からの回答

2026年7月2日

Hello, thank you for sharing your feedback, and we are truly sorry for any confusion regarding your order.

Our bikini and tankini tops and bottoms are sold separately to allow customers the flexibility to mix and match different sizes and styles for the perfect fit. We try to highlight this in our product titles and descriptions, but we completely understand how frustrating it is to expect a full set and receive only one piece.

We want to make this right for you immediately. If you would like to return the item for a full refund, or if you need assistance ordering the matching bottom, please contact us directly at service@premcurve.com. Our team is ready to prioritize your request and ensure you are fully taken care of.

PremCurve UK からの回答

2026年7月2日

Thank you for taking the time to share your experience. We are glad that you are happy with the fit, pricing, and our delivery speed. Your support means the world to our team, and we cannot wait to serve you again in the future. Happy swimming.