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2024年5月13日

Andreas it was a pleasure hosting you and your friends and so glad you had a great time and loved villa Avyana. Gerry & Team

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2024年4月18日

Graham, a pleasure once again and look forward to seeing you later in the year. Regards, Gerry & Team

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2024年4月16日

Luke, so glad you all had a great time and enjoyed Aretousa Dyo. Look forward to you all coming back sometime soon. Gerry and Team

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2024年4月14日

Sarah, we are so glad you loved villa Andrea and had a super holiday. We would love to welcome you back to sunny Cyprus and hope to see you all sometime soon. Regards, Gerry & Team

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2024年3月27日

Noam, it was great to see you again and so glad you had good time. Regards, Gerry & Team

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2024年2月17日

Julie, a pleasure seeing you all again and look forward to next time. Regards Gerry & Team

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2024年2月5日

Yoav, I am so glad the guys loved Avyana and had a great weekend. Hopefully we will see you all again sometime soon. Regards, Gerry & Team

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2024年2月5日

It was a pleasure having some Polish guests and so glad tou enjoyed Eframia villas. We look forward to seeing you all again and hopefully more Polish guests. Regards, Gerry & Team

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2024年2月2日

Hi Carol. As you are aware there was an issue with our card processor and a number of refunds due at the end of October. I personally emailed you explaining this and that we were working with them to resolve the matter asap. This was eventually sorted and you received your refund. I sincerely do apologise for the delay, it was extremely embarrassing for us and totally out of our control. Going forward we have changed the system to ensure something like this never happens again. As a company we exist to ensure all our clients have an amazing holiday, and we have no benefit whatsoever in holding on to clients deposits once they have departed.
Regarding your emails and calls being ignored, I personally spoke to your husband on 2-3 occasions to reassure him we were getting it sorted, and as mentioned, I emailed everyone concerned. It is possible that he may have called over the christmas period and got no answer, I was out for 2 weeks with Covid.
Carol, when you were here we made ourselves available at all times to ensure you had a magnificent holiday. In your own words the villa you booked exceeded all expectations. To give us a 1* review for something that was not our fault whilst you had a super holiday, is simply not fair and extremely unjust. Regards, Gerry

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2024年1月6日 に更新

Amanda, we do not steal deposits from anyone. We supplied you with a quality holiday and quality service. I have explained already the issue with the processor, your deposit has been refunded, Regarding no reply to messages over Christmas, I was out for 2 weeks with Covid this is why you didn't receive a reply. Personally I refuse to drop to the level you have, and respectively suggest you check your card as your deposit has been refunded. Gerry & Team. Amanda we do not steal money from anyone, neither do we take the moral high ground. People are not stupid and can see from the hundreds of reviews and 15 years of repeat clients, the truth.

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2023年11月12日

Be careful if you receive a booking from this client!!!
Yochanan, we have received your review and have read it with a little amazement and amusement.
As you have stayed in the villa before you are fully aware that all our properties are on a self-catering basis. This is also clearly highlighted on our rates when booking, the confirmation received when booked and in our terms & conditions. As you had already stayed in this villa, you were fully aware that we do provide cloths, mop, brush, scoop and other items needed to clean. The term "Self-Catering" means you have to supply anything you need for your stay yourself.
Regarding your deposit, You were again aware of our policy and deposit requirements when you made the booking. The requirement for a deposit and that it will be returned approximately 30 days is clearly outlined under section 2.1 of our terms & conditions which you confirmed you had read and accepted when you made the booking. Please note the word approximately. Despite the fact that you deliberately disconnected the villa security system provided for your safety, I did not deduct or charge the €150.00 the company charges for a callout to check its ok, after it was interfered with.
Regarding your claim that you contacted me and I didnt respond, you emailed me last friday at 15:18 and was sent an automatic reply 1 minute later explaining we were away from the office, and would come back to you as soon as we return. What you did not mention was that you sent threatening messages to one of my staff today by Whatsapp, and made no effort whatsoever to contact me. If you wish to go to the police, please do.
On receiving your review I carefully considered how to reply. In doing so I chose to hold my head up high, keep to the truth and not to stoop to your level. Saying this I sincerely hope that you all remain safe and well in Israel during these difficult times. I also hope you find the type of rental company you are looking for when you next book Cyprus. Regards, Gerry & Team.
P.S. If you want me to forward you a copy of the TERMS & CONDITIONS that you confirmed you had read and agreed to, please let me know, I would be happy to do so.

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2023年11月12日

Gene, a pleasure once again, look forward to seeing you next time. So glad you all enjoyed Aretousa Ena, Gerry & Team

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2023年11月6日

Valerie, It was a pleasure to have you all here in sunny Cyprus and so glad you enjoyed Luxor villa. Hopefully we will see you all again soon. Regards, Gerry & Team.

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2023年11月5日

Rotem, it was a pleasure to meet you all here in sunny Cyprus. I am so glad you all enjoyed Aretousa Dyo. Stay safe and hopefully we will see you all again soon. Regards, Gerry & Team

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2023年10月6日

So glad you had a great time and hopefully see you again soon. Gerry & Team

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2023年9月29日

Chris, Donna, it was a pleasure hosting you here in sunny Cyprus, look forward to your return next year. Regards, Gerry & Team

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2023年9月27日

Asaf, it was a pleasure to have you all here in sunny Cyprus. So glad that you all enjoyed Villa Luxor, hopefully we will see you all again soon. Regards, Gerry & Team

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2023年9月27日

John, I am absolutely shocked to have received this review, there is no justification for a 1 star whatsoever. Frist of all you booked your holiday with a UK operator who arranged your car hire, this had nothing to do with us. We are simply the villa company and to slate us for the car hire we had nothing to do with is totally out of order.
Eframia Dyo has been completely renovated to the very highest of standards, and since then has only received 5* reviews. The villa is modern, smart and fitted out with all brand new high end appliances and the photos you viewed before booking, are exactly what you got. Nowhere on the listing or description does it claim to have walk-in showers, it has 3 en-suite bathrooms, all with bath/shower and the master even has a jacuzzi bath. The beds in the villa are brand new hotel beds of the highest standard, and bedding is a matter of personal taste. The pool in the villa is very large with tons of space around it for sunbeds etc as well as amazing sea views views over the olive groves and banana plantations. The pool also has roman steps which made it easy for you to enter and exit.
On arrival in Coral Bay you were met by Arthur in the early hours of the morning and escorted to the villa. Arthur then visited you again the following day and installed our customer app on your sons phone, as well go through it with him. You are right in your comment that not everyone has a smartphone, but as in your case, normally someone in the group will have. Through this app you had ample information on the resort, restaurants, places to visit, driving directions, emergency contacts, free audio guides etc.
The following day Angela visited you and you told her you wanted to go home as the resort was too quiet. She then contacted me and asked me to visit, which I did. Whilst there you at no time mentioned any of the issues above re the villa, your only concern was that there were no "shows" to go to. You mentioned that you loved "Benidorm" as you could just wander from show to show along the resort centre. I explained to you that Coral Bay was not "Benidorm" and proceeded to give you information on what to do and where to go. You at no time mentioned any issues with the villa, in fact when I asked you if the villa was ok, you said it was fine.
The following day I again sent Arthur to check on you and make sure you were ok. He returned to the office telling me everything was fine and everyone was now happy. You again made no mention of any issues with the villa.
On departure day we had an arrival, and for a small fee Arthur arranged for you to have another villa for the day, to be able to relax and have a shower before heading to the airport. Arthur then collected you from your villa and led you to the new one, so you wouldn't spend half the day trying to find it. When it was time to leave you called and said you couldn't find your way back, so Angela went to meet you and escorted you back to the airport road. You again mentioned no issues with your villa and in fact told her you were happy with your holiday.
John, I know of no other company who would have put so much effort and time trying to ensure you had a super holiday. During all these visits. you at no time mentioned any of the issues with the villa. The fact that you wanted to be somewhere like "Benidorm" is something you should have researched before booking a holiday, it is, or was not, our fault that the resort was not to your liking.

Regards, Gerry & Team

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2023年9月11日

Pambos, thank you so much for your kind words. We are so glad you all had a great time in Bella Katerina, and hopefully will see you again sometime soon. Best Regards, Gerry & Team,

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2023年9月1日

Hi Giora, It was a pleasure meeting you all here in Sunny Cyprus and I am so glad you all enjoyed your holiday and villa Luxor. Regarding your points above, we will of course take them onboard and consider when we are making our plans.
1. As one of the few villa company that supply both house and pool towels, regretfully we are unable to supply extra as we do not have the supply or infinstructure. We do however supply a quality washing machine in order you could quickly wash them if you need.
2. There is an option to add a basic welcome pack as an extra when making your booking or at any time before arrival.
3. The mattresses we use are hotel quality and bedding is normally something of a personal choice, some like hard, some like soft etc.
4. We have installed a state of the art AI aircon system in all of our villas for the environment. Unlike most properties that simply has a 2 hour timer that will switch off the aircon every two hors no matter what, our system will continue to operate as long as you are in the room, but will not allow the aircon to continue running when nobody is there. In the day and age of climate warming we must all do our bit to protect the environment for our future generations.
5. We have order the overflow grills for the pool but they are not available for this type since the pandemic. Hopefully they will arrive soon.
6. I have not been made aware of sockets etc. not working and will look into this straight away and resolve any we find.
Best Regards, Gerry & Team