This is the perfect instant coffee available for online orders. It tastes absolutely amazing, smooth but full of flavour, both decaf and house blend, we can't fault it at all. The 500gr tins are the p... もっと見る
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My search for a strong coffee tasting coffee continues. I have tried numerous and thought I’d splash out on Presto Intenso from Waitrose. Lovely packaging and I always love the smell when coffee is fi... もっと見る
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Great tasting, well priced and environmentally responsible coffee bags. Only drawback is that once they're out of the box you can't tell from the sachets which coffee is in it as the sachets all loo... もっと見る
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Avoid as partner ordered coffee Oct 2023, they took payment and never delivered. Sent emails to support and no response. Just got a marketing email from them today and Facebook shows them skiing wit... もっと見る
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企業情報
当該企業による記述
Presto is an independent UK coffee company on a mission to make great coffee simple. We believe quality coffee should fit into real everyday life, whether that means a quick premium instant coffee before the school run, freshly brewed ground coffee at the weekend, whole beans for your machine, or convenient coffee bags for work, travel and busy mornings. Best known for our barista-grade instant coffee, Presto also offers whole bean coffee, ground coffee and individually wrapped coffee bags, giving customers an easy way to enjoy better coffee however they like to brew. Our range includes smooth, bold, decaf and half-caf options, all designed to deliver proper flavour without unnecessary fuss, equipment or coffee snobbery. We are proudly B Corp certified and use coffee sourced from Rainforest Alliance certified farms. Sustainability has always been central to Presto, from responsible sourcing to our recyclable and plastic-free packaging. We believe good coffee should taste great, be easy to enjoy, and be made with care for people and the planet. Presto is stocked online and in leading retailers including Waitrose, Co-op, Ocado, Booths and other selected partners. Customers can also buy directly through our website, on Amazon, and through our coffee subscriptions. Whether you are ordering instant coffee, coffee beans, ground coffee or coffee bags, our team is here to help with product questions, deliveries, subscriptions and anything that is not quite right. We keep things friendly, practical and refreshingly fuss-free. Presto exists to upgrade everyday coffee: better taste, better convenience and better packaging, one simple cup at a time.
連絡先
4 King's Bench Walk, Temple, EC4Y 7DL, London, 英国
- support@prestocoffeeroasters.com
- presto-coffee.com
3.7
まあまあ
270件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 83％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Money taken, no coffee
Ordered 2kgs coffee, 18th September.order No 19503. Money taken, no coffee & no reply to any correspondence asking for refund/update. Do not use this company
2023年9月18日
自発的なレビュー
Presto Coffee Roasters からの回答
Hi Adie, I'm really sorry to hear that you haven't received your coffee and that you haven't had a response from us – that's not acceptable. Please message us via the Presto website with your order details so we can look into it urgently. We'll make sure you receive your order or arrange a refund. Apologies again for the frustration.
James
Abysmal customer service
Abysmal customer service, they took my money almost a month ago and haven't supplied the coffee and won't respond to my emails. I would urge people to avoid buying anything from this company. I have been a customer for two years with a coffee subscription. I acknowledge that until last month that was fine BUT as soon as there has been a problem their customer service is non-existent. They simply will not answer my emails nor crucially refund me for an order they charged me for on 12 September, which their own website describes as "unfulfilled." This is unacceptable. I will now have to contact my credit card company to try to get my money back.
2023年10月5日
自発的なレビュー
Presto Coffee Roasters からの回答
Hi Gavin, I'm really sorry to hear about this and that you've been left chasing an order despite being a loyal customer for two years. That's absolutely not how we want to treat you. Please message us via our website with your order details and we'll investigate immediately. We'll make sure you either receive your coffee or get a refund. Thanks for your patience, and apologies again for the poor service.
James
Non-existent response or interaction if…
Non-existent response or interaction if something goes wrong. In this instance my subscription order was processed and the money taken but nothing was sent to me. Despite multiple attempts to contact them on 3 different modes of communication, I got not so much as a bean (pun intended) of information or any response back. I would guess they are going into administration or have major staffing issues?
Apart from lots of jolly looking posts on Facebook there appears to be no one working there. A real shame as the coffee I got first time round was very nice. I can not recommend this company to anyone as things stand.
2023年9月29日
自発的なレビュー
Presto Coffee Roasters からの回答
Hi Geoff, I'm really sorry to hear you didn't receive your subscription order and couldn't get through to us – that's not the standard we aim to provide. Please message us via the Presto website with your order details and we'll look into this straight away. We'll make sure you receive your coffee or arrange a refund. Apologies for the radio silence and thanks for pointing this out.
James
Ordered 10 day ago- no delivery yet
Ordered coffee 10 days ago. No delivery and no reply to emails
querying when coffee order will be fulfilled. I’ve asked for a refund.
2023年9月16日
自発的なレビュー
Presto Coffee Roasters からの回答
Hi Lavina, I'm really sorry to hear you haven't received your coffee and haven't had a reply from us – that's not acceptable. Please message us via the Presto website with your order details and we'll look into this immediately. We'll make sure your coffee is shipped or arrange a refund. Apologies again for the delay.
James
Previously big fan here abandoned
What has happened? Order not received, 3 unanswered emails to customer services and no reply on Instagram. No other way to get hold of them. Are they forgetting their loyal customers in favour of their big contacts with supermarkets that they have been telling us about?
Previously had given 5 stars: Great coffee, easy ordering and excellent customer services - hey Presto! Been a happy customer for a few years now.
2023年9月24日
自発的なレビュー
Presto Coffee Roasters からの回答
Hi Angela, I'm really sorry to read this — that's not the kind of experience we want any customer to have. We haven't forgotten our loyal customers at all; we value you enormously. Please message us via the Presto website with your order details and we'll look into this straight away. We'll arrange to get your coffee dispatched or provide a refund if you'd prefer. Thanks for bringing this to our attention, and apologies again for the poor experience. James
Best coffee I've ever tasted!
Instant coffee usually tastes bitter and leaves an aftertaste.
Which can make changing brands a big gamble.
After spending ages trying different brands I discovered Presto's instant coffee.
It tastes amazing! A smooth great tastes with no bitterness or aftertaste.
It's the perfect instant coffee!
I very very highly recommend it to every instant coffee drinker.
It's perfection!
2023年4月5日
自発的なレビュー
Presto Coffee Roasters からの回答
Hi Matt, thank you so much for taking the time to leave such a glowing review! We're thrilled you think our instant coffee is the best after trying so many other brands. It's great to hear there's no bitterness or aftertaste and that you're recommending it to other instant coffee drinkers. We really appreciate your support – enjoy your cups! James
do not order
Been a customer for over a year. Order not sent. Paid for over 2 weeks ago. Sent multiple emails and no response. Really poor. Avoid. May be company issues
2023年9月11日
自発的なレビュー
No coffee
Never delivered the coffee. Now been over a week and paid for 24hr delivery. Sent three emails to follow up on my order and still not heard from their customer service. Money has been taken. Deeply disappointed. Have used Presto Coffee for a couple of years. Great coffee, but poor delivery service.
2023年9月12日
自発的なレビュー
Never delivered product / Never responded to emails
Ordered coffee from them, they never delivered the coffee. Tried to contact customer services. Received no response. Very disappointing level of service from a company that prides themselves as being "premium".
2023年9月14日
自発的なレビュー
Recommend this cofee and the company.
The coffee delivery was fast, next day if I recall properly. And it wasn't expensive (99p is not bad at all for delivery). The coffee tastes nice. And I liked the email sent me after the purchase with a pic of the owner. Was a nice touch. Made me feel warm towards the company. So on quality and service, excellent so far!
2023年9月3日
Excellent coffee
Easy website...quick delivery...good packaging and most importantly excellent coffee!
2023年9月2日
Well they used to be great ...
Well they used to be great .... discovered Presto coffee bags during lockdown and loved the quality and quick delivery.
These days, the quality is still great but service completely down the pan. I've had delivery issues with my last few orders (why do they insist on using Evri!) and now waiting nearly two weeks for an order that I selected 24 hour delivery. Not acceptable. :-(
2023年9月8日
自発的なレビュー
Delicious coffee
Delicious coffee, discovered in Booths supermarket in the Lake District. Very good indeed.
2023年8月25日
自発的なレビュー
My first delivery got lost with evri…
My first delivery got lost with evri and then so did my second. Will not use again due to delivery issues
2023年7月30日
Best coffee ever
2023年6月26日
Presto Coffee Roasters からの回答
Hi Larry, thank you for taking the time to leave such a positive review. We're delighted to hear your experience was excellent from quick delivery through to enjoying the coffee itself. Your support means a lot – enjoy! James
Not keen on the flavour
2023年5月30日
Presto Coffee Roasters からの回答
Thanks for giving our coffee a try and for leaving feedback. Sorry to hear the flavour wasn’t quite to your liking – taste is very personal, but we do appreciate you sharing this with us. If you'd like to try a different blend, feel free to get in touch. — The Presto Team
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