Presto Coffee Roasters レビュー 

270
TrustScore 5段階評価の3.5

3.7

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

This is the perfect instant coffee available for online orders. It tastes absolutely amazing, smooth but full of flavour, both decaf and house blend, we can't fault it at all. The 500gr tins are the p... もっと見る

企業が回答しました

5つ星のうち3の評価

My search for a strong coffee tasting coffee continues. I have tried numerous and thought I’d splash out on Presto Intenso from Waitrose. Lovely packaging and I always love the smell when coffee is fi... もっと見る

企業が回答しました

5つ星のうち4の評価

Great tasting, well priced and environmentally responsible coffee bags. Only drawback is that once they're out of the box you can't tell from the sachets which coffee is in it as the sachets all loo... もっと見る

企業が回答しました

5つ星のうち1の評価

Avoid as partner ordered coffee Oct 2023, they took payment and never delivered. Sent emails to support and no response. Just got a marketing email from them today and Facebook shows them skiing wit... もっと見る

企業が回答しました

企業情報

  1. コーヒー焙煎機

当該企業による記述

Presto is an independent UK coffee company on a mission to make great coffee simple. We believe quality coffee should fit into real everyday life, whether that means a quick premium instant coffee before the school run, freshly brewed ground coffee at the weekend, whole beans for your machine, or convenient coffee bags for work, travel and busy mornings. Best known for our barista-grade instant coffee, Presto also offers whole bean coffee, ground coffee and individually wrapped coffee bags, giving customers an easy way to enjoy better coffee however they like to brew. Our range includes smooth, bold, decaf and half-caf options, all designed to deliver proper flavour without unnecessary fuss, equipment or coffee snobbery. We are proudly B Corp certified and use coffee sourced from Rainforest Alliance certified farms. Sustainability has always been central to Presto, from responsible sourcing to our recyclable and plastic-free packaging. We believe good coffee should taste great, be easy to enjoy, and be made with care for people and the planet. Presto is stocked online and in leading retailers including Waitrose, Co-op, Ocado, Booths and other selected partners. Customers can also buy directly through our website, on Amazon, and through our coffee subscriptions. Whether you are ordering instant coffee, coffee beans, ground coffee or coffee bags, our team is here to help with product questions, deliveries, subscriptions and anything that is not quite right. We keep things friendly, practical and refreshingly fuss-free. Presto exists to upgrade everyday coffee: better taste, better convenience and better packaging, one simple cup at a time.


連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

270件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 83%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.7

すべてのレビュー

(270)

過去12か月のレビュー数: 20

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Easy website

Easy website, reasonable prices, good coffee, delivery always on time

2022年12月17日
Presto Coffee Roasters ロゴ

Presto Coffee Roasters からの回答

Hi Guy, thanks for the review! Great to hear our website is easy to use, prices are reasonable, the coffee hits the spot and deliveries arrive on time. Really appreciate your support – James

5つ星のうち5の評価

Always great quality coffee

Always great quality coffee - I wouldn’t buy from anywhere else. I have a monthly subscription which is useful in that I don’t forget to order

2023年1月16日
Presto Coffee Roasters ロゴ

Presto Coffee Roasters からの回答

Thank you for the lovely review, Jan! We're thrilled you're enjoying the coffee and that your subscription makes life easy. Your support means a lot to us.

5つ星のうち3の評価

Not bad coffee

Not bad coffee, but I ordered two bags and both were about a month past the roast date. Was hoping for something within about a week of roast date for a delivery service.

2023年1月14日
Presto Coffee Roasters ロゴ

Presto Coffee Roasters からの回答

Hi Greg, thanks for your honest feedback and for giving us a try. I'm sorry the roast date didn't meet your expectations. We aim to send freshly roasted coffee but sometimes there can be a lag. Please reach out via our website with your order number and we'll sort out a fresh replacement. Thanks again for your support.

5つ星のうち5の評価

As always - great coffee arrived quickly

As always, great coffee, easy to order and quickly delivered.

2022年12月28日
Presto Coffee Roasters ロゴ

Presto Coffee Roasters からの回答

Thanks for taking the time to leave a review. We’re delighted you love the coffee and that dispatch and delivery were quick and easy.
James

5つ星のうち4の評価

Happy with coffee, but NOT with EVRI!

The coffee, I knew to be excellent as I bought it previously from another source, but decided to go direct to the company. Excellent customer support, but severely let down by EVRI - my order, placed on 7th December was finally delivered on Christmas Eve afternoon!! The website says that they use DPD or Royal Mail - I just wish they had!!

2022年12月24日
自発的なレビュー
Presto Coffee Roasters ロゴ

Presto Coffee Roasters からの回答

Hi, thanks for taking the time to leave a review and for your kind words about the coffee and our support. We’re sorry the delivery fell short due to the courier; we’ll share this feedback as we work to improve. Thank you for your patience.
James

5つ星のうち5の評価

Very helpful chat with Francesca in…

Very helpful chat with Francesca in customer service

2022年12月27日
Presto Coffee Roasters ロゴ

Presto Coffee Roasters からの回答

Thank you for the lovely feedback. We’re so pleased Francesca was able to help you and that you had a positive experience with our customer service. Your support is much appreciated.
James

5つ星のうち5の評価

Cheaper than famous online retailer!

Love this gentle, tasty decaf coffee and just found out it’s cheaper buying direct than on a famous online retailer’s subscribe and (don’t) save 👏🏻 . Really speedy & cheap delivery too. I’m very happy 😊

2022年12月20日
5つ星のうち5の評価

I thought twice about ordering any…

I thought twice about ordering any coffee during the post strike but we were in need of some. I am glad I did make an order as the coffee was delivered the next day.

2022年12月20日
Presto Coffee Roasters ロゴ

Presto Coffee Roasters からの回答

Thanks for taking the plunge and ordering during the strike! We’re delighted the coffee arrived the next day and that you’re happy with it. Your support means a lot.
James

5つ星のうち1の評価
Presto Coffee Roasters ロゴ

Presto Coffee Roasters からの回答

Hi, I’m really sorry to hear your order hasn’t arrived yet. Please message us via the website with your order details so we can look into this and make it right, including sending a replacement if needed. Thanks for your patience.
James

5つ星のうち4の評価

Repeat customer

Repeat customer, great coffee. Not 5 stars because of courier Evri. I placed an order with another business on the same day who used Royal Mail. Despite Royal Mail being on strike last week I received both deliveries on the same day. Previously Evri couriers have damaged my front door.

2022年12月17日
5つ星のうち3の評価

Standards dropped

Usually the best beans I have had so far, this is the fourth bag I have had, normally 5 stars but for some reason this bag is not up to usual standard.

2022年12月18日
Presto Coffee Roasters ロゴ

Presto Coffee Roasters からの回答

Hi Gerard, I’m sorry to hear this bag wasn’t up to our usual high standard. Please message us via the website with your order details and we’ll happily send out a replacement or make it right. Thanks for letting us know.
James

5つ星のうち5の評価

Great coffee

Fast delivery. Delicious de caff coffee beans. Great price. Love this company.

2022年12月14日
Presto Coffee Roasters ロゴ

Presto Coffee Roasters からの回答

Thanks for the review! We're so pleased you enjoy our coffee, find it good value and appreciate the swift delivery.

5つ星のうち5の評価

Great service

Great service - rapid reliable delivery & excellent coffee!

2022年12月10日
Presto Coffee Roasters ロゴ

Presto Coffee Roasters からの回答

Thanks so much for the great feedback! We're glad you find our service prompt and reliable, and that you enjoy the coffee. We appreciate your support.

5つ星のうち5の評価

Great coffee but be prepared to wait…

Great coffee but be prepared to wait for your order due to strikes!

2022年11月20日
Presto Coffee Roasters ロゴ

Presto Coffee Roasters からの回答

Hi Jay, thanks for the review! We're glad you love the coffee but we're sorry for the wait due to courier strikes. We appreciate your patience and support.

5つ星のうち1の評価

Extremely Poor Customer service

Ordered Coffee Friday 2 Dec. Parcel received by EVRI Sunday 4th. Parcel delayed at EVRI.
Asked Presto to chase this Wednesday 7th, and was told there was nothing they could do and asking me to contact them again Tuesday 13 if still not received.

As of Friday 9th December NO Delivery

2022年12月9日
5つ星のうち5の評価

Excellent well priced coffee

Excellent well priced coffee with exceptional deliveries.

2022年12月5日
Presto Coffee Roasters ロゴ

Presto Coffee Roasters からの回答

Hi Stuart, thanks for the positive review. We're delighted you find our coffee well priced and our deliveries exceptional. Appreciate your support!

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