A Prezzee gift was received on line but I did not know how to access it but as it was for a special birthday and it was a close relation who sent it, did not want it to not be used. I did need to be... ãã£ãšèŠã
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I loved that my child could send me a prezzee card from the other side of the world and not worry about posting something. We had a little issue at first, my email rejected the email about it, bu... ãã£ãšèŠã
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I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin fro... ãã£ãšèŠã
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Chyrstal made my day by making what seemed to be an impossible and out of reach goal possible. Big shout out to Chyrstal for making it happen. 10/10. Best solutions provided and best customer service.... ãã£ãšèŠã
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4.2
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Was very quick doing what I neededâŠ
Was very quick doing what I needed assistance with. Excellent job, well done!
2025幎12æ17æ¥
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Prezzee NZ ããã®åç
Hi Jordan,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Very easy and sorted out
2025幎12æ17æ¥
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Prezzee NZ ããã®åç
Hi Johnâ, thank you for your feedback! Weâre pleased to hear everything was resolved quickly and smoothly. We truly appreciate you taking the time to share your experience and for the fantastic 5-star rating.
Just too cumbersome...
Although marketed as an easy way to gift loved ones overseas covering US, OZ, NZ etc but it seems that it comes with a caveat that you have to create an account for each region...
I tried multiple times to purchase an e-gift card for a loved one who resides in NZ & prezzee cant process the payment (i even tried paying through PayPal) ..and upon contacting the customer service via chat, I was advised that I need to create an NZ account eventhough I already have a prezzee australian account... Then, in trying to create the NZ prezzee account, it requires a physical NZ address...so I gave up & never again....
2025幎12æ16æ¥
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Prezzee NZ ããã®åç
Hi there,
Thank you for sharing your feedback with us. We truly appreciate your honesty and the opportunity to clarify.
Please note that creating an account for each region does not require a physical address. The reason we ask customers to create a regional account is for security purposes and to ensure you can purchase gift cards in the correct currency. Since Prezzee Gift Cards are region-specific, they can only be redeemed in the country where they were issued.
We understand this may feel inconvenient, and weâre always working to make the process smoother. If youâd like to discuss your experience further or if thereâs anything we can do to address your concerns, please let us know. Weâve also reached out to you via Trustpilot for additional assistance, please respond there if you need more help.
Thank you so much for taking the time to share your thoughts.
Very helpful!!!
Great with information and prompt responses .
2025幎12æ15æ¥
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Prezzee NZ ããã®åç
Hi Aleshaâ,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Quick and responsive support
Quick and responsive support, quickly resolved my issue.
Thanks Rita!
2025幎12æ15æ¥
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Prezzee NZ ããã®åç
Hi there, thank you for your feedback. Weâre delighted to hear that Rita was able to resolve your issue quickly and provide responsive support. Weâll be sure to share your kind words with her!
Maria Torres on the phone helped meâŠ
Maria Torres on the phone helped me through a very tricky situation, thank you Maria. You deserve many praise
2025幎12æ13æ¥
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Prezzee NZ ããã®åç
Hi Francescaâ, thank you for your feedback! We're glad Maria Torres could assist you in a tricky situation. Her dedication and professionalism stand out, and we'll ensure she receives the praise she deserves. If there's anything else we can do for you, please reach out!
Misleading website and useless customer service
So I purchased I card to help someone buy groceries. Website states it can be used at woolworths, however the option to "swap to a brand card" for woolworths doesn't exist. The horrible ai will try to gaslight you into thinking it's there and you're just blind. And when you finally get put through to a human who will tell you "sorry, we cant refund you, Please note that although the eGift card is unused, the recipient has opened the gift card.". How cheeky is that? No you didnt use the card, but you did click the button. I feel like I was lied to, I'm out $100 and all I have is this useless e-card that can't be used anywhere I wanted to use it. Just avoid them, gift cash instead.
2025幎12æ13æ¥
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Prezzee NZ ããã®åç
Hi Corey,Â
Thank you for bringing this to our attention. We take your feedback seriously and are actively working to resolve these issues promptly. Our team is currently investigating the matter to prevent similar occurrences in the future.Â
We apologise for any inconvenience this may have caused you and would like to make it right. We responded to your existing inquiry 3150895 for further assistance.
Joy did a great job easing my confusionâŠ
Joy did a great job easing my confusion ð
2025幎12æ13æ¥
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Prezzee NZ ããã®åç
Hi Katyâ,
Thank you for your kind words! Weâre so glad Joy was able to help and make things clear for you.Â
Your feedback means a lot to us!
Great costumer service
I brought a card online but sent it to the wrong email for a gift, with in hours they had refunded it to me
2025幎12æ12æ¥
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Prezzee NZ ããã®åç
Hi Debbieâ,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Great customer service
Rita did a great job in cancelling my order after I made a personal mistake in my application. Preezee (NZ) were brilliant in all areas.
2025幎12æ8æ¥
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Prezzee NZ ããã®åç
Hi Davidâ, thank you for sharing your experience! We're thrilled that Rita was able to assist you effectively with your order cancellation and that Prezzee met your expectations. We appreciate your kind words and are here to help if you need further assistance!
Chysel was amazing and helped me withâŠ
Chysel was amazing and helped me with my request and got my lost e gift cards back
2025幎12æ8æ¥
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Prezzee NZ ããã®åç
Hi Anasâ,
Thank you so much for the compliment about Chysel!
We are so pleased to hear that they could help you properly.Â
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Prezzee NZ ããã®åç
Hi Murray,
Thank you for taking the time to share your review! Weâre so glad to hear that you had a great experience and found our help valuable today. Providing quick and effective support is what we strive for, and itâs wonderful to know we met your expectations.
If you ever need assistance again, weâre here for you 24/7!
Online Prezzee card can be used instore
I received an online prezzee card and was really impressed when I could still use it instore.
2025幎12æ6æ¥
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Prezzee NZ ããã®åç
Hi Pam,
Thank you so much for sharing your experience! Weâre thrilled to hear that you enjoyed the flexibility of using your Prezzee card both online and in-store. Our goal is to make gifting as convenient and versatile as possible, and itâs great to know this feature impressed you.
If you have any other feedback or suggestions, weâd love to hear from you. Enjoy your gift!
Thank you Prezzee!
Thank you Prezzee!
I have waited since Dec 2nd for my uber gift card and worked with a number of customer service staff from Zip NZ and finally received it.
2025幎12æ7æ¥
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Prezzee NZ ããã®åç
Hi there,Â
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Very impressed
Sent a query via the help page on the Prezzee website and got an answer almost immediately, and my issue was resolved very quickly as a result.
2025幎12æ3æ¥
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Prezzee NZ ããã®åç
Hi Deb
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Prezee NZ customer service did anâŠ
Prezee NZ customer service did an excellent job of processing my refund . Shout out to Clairevyl the consultant who worked on my request. She was really efficient and lovely to deal with
2025幎12æ3æ¥
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Prezzee NZ ããã®åç
Hi,
Thank you so much for the compliment about Clairevyl! We are so pleased to hear that they could help you properly.Â
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Login issues
Love this site had an issue with my login and contacted customer service chatted with thoncy and got it fixed and back in my account promptly thank you....
2025幎12æ2æ¥
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Prezzee NZ ããã®åç
Hi Alex,
Thank you so much for the compliment about Thoncy!Â
We are so pleased to hear that they could help you properly.Â
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Cant buy stuff all on here dont bother
Cant buy stuff all on here dont bother
2025幎12æ3æ¥
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Prezzee NZ ããã®åç
Hi Paul,
Thank you for sharing your feedback. Weâre sorry to hear about your experience and want to make sure this gets resolved for you.
Weâve already responded to your inquiry ticket number 3116151 with further assistance.Â
Please check your email for our message, and feel free to reply there if you need any additional help, weâre committed to getting this sorted for you as quickly as possible.
Thanks for helping us improve, and we appreciate your patience while we work through this with you.
Hanan was amazing today when I neededâŠ
Hanan was amazing today when I needed assistance! She provided fast and clear communication, very happy with the overall outcome.
2025幎12æ3æ¥
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Prezzee NZ ããã®åç
Hi Hope,
Thank you for sharing your experience. Weâre glad Hanan could provide the support you needed and that youâre happy with the outcome.
Prince C helped me after I made aâŠ
Prince C helped me after I made a mistake while trying to order a prezzy card. She sorted a refund to fix my problem .
I Will be making an account with yous for future purchases .THANKS WENDY
2025幎12æ2æ¥
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Prezzee NZ ããã®åç
Hi Wendy,
Thank you so much for sharing your experience! Weâre delighted to hear that Prince was able to assist you and resolve the issue quickly. Your kind words mean a lot to us, and weâll be sure to pass along your feedback to Prince C.
Weâre thrilled that youâll be creating an account with us for future purchases, and we look forward to making your gifting experience even better next time!
If you ever need assistance, our team is here 24/7 to help.
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