Primera Technology レビュー 

Primera Technology からの回答

2026年5月5日 に更新

Dear Marjorie,

My name is Mark Strobel, VP of Sales and Marketing at Primera. I personally review and respond to situations like this to ensure we fully understand what occurred and that our customers are treated fairly. We do not take comments like this lightly.

After a thorough review of your order, all related communication, and our complete system audit trail, I’d like to clarify two important facts: (1) The shipment was sent to the exact address entered at the time the order was placed. Our system logs explicitly record that all original order details—including the shipping address—were entered directly by the customer. (2) The audit trail confirms that when our team assisted in updating the plug type, no changes were made to the shipping address at any point—only the SKU of the printer was updated.

We understand that this situation is frustrating. However, the documented order history clearly shows that the delivery was completed based on the information provided at checkout. Our team worked in good faith to help locate the shipment and resolve the issue as quickly as possible.

The unit is currently being returned to us, and we were prepared to promptly reship it to the correct address upon receipt. We also note that a chargeback has now been initiated through your credit card provider. Given the fully documented order history and confirmed delivery details, we will be submitting complete supporting documentation as part of that process.

At Primera, we take pride in being transparent and standing behind both our team and our systems. We are confident in the accuracy of the information outlined above. If you feel this provides helpful context, we would encourage you to update your review accordingly.

Best regards,

Mark Strobel
VP of Sales and Marketing
Primera Technology, Inc.

Primera Technology からの回答

2026年5月4日

Dear Lois,

That’s great to hear! It's exactly the kind of initial experience we aim for.

We’re glad your Eddie worked perfectly right out of the box and that our support team was helpful along the way. Thanks so much for sharing your feedback.

Best regards,
The Primera Team

Primera Technology からの回答

2026年5月3日

Dear Leeann,

It’s wonderful to hear that you found our customer service so helpful. It means a lot to our team!

We truly appreciate you taking the time to share your experience.

Best regards,
The Primera Team

Primera Technology からの回答

2026年5月3日

Dear Ann,

We’re glad to hear your order arrived quickly. That’s exactly what we aim for.

We appreciate your feedback and your support!

Best regards,
The Primera Team

Primera Technology からの回答

2026年5月2日

Dear Leslie,

We love this story; what perfect timing!

It’s great to hear your order arrived quickly and right when you needed it. We’re glad everything showed up on time and that you had a great experience overall.

Thank you for sharing and for choosing Primera.

Best regards,
The Primera Team

Primera Technology からの回答

2026年5月1日

Dear Lance,

Thank you for updating your review. We truly appreciate your feedback.

You’re right that we should have addressed shipping sooner. With our recent eCommerce upgrade, we’re now actively working on adding USPS to provide lower-cost options, which we expect to have available within the next 30–45 days.

We also appreciate your understanding on ink pricing. Tariffs have impacted costs, and while we absorbed them for a period of time, we ultimately had to make adjustments. If conditions improve, we will revisit pricing.

Thank you again for your input and your business. It's appreciated.

Best regards,
The Primera Team

Primera Technology からの回答

2026年5月1日

Dear Rodolfo,

We’re glad to hear you had a positive experience with our sales team. Thank you for sharing that.

We also appreciate your feedback regarding bilingual support. That’s an important point, and we understand how valuable it is to be able to communicate comfortably. We’ll be sure to share your suggestion with our team as we continue to improve our customer experience.

Thank you again for your support!

Best regards,
The Primera Team

Primera Technology からの回答

2026年5月1日

Dear Guest,

We’re so glad to hear everything went smoothly for you!

It’s great to know your order was easy to place, arrived quickly, and that our team was able to step in and help when needed. We’re especially happy to hear you’re loving your Eddie. It’s what we love to hear!

Thanks so much for sharing your experience.

Best regards,
The Primera Team

Primera Technology からの回答

2026年4月30日

Dear Life’s a Batch,

We’re glad to hear your orders are arriving quickly and that everything has been running smoothly for you.

It also means a lot that you recognize our commitment to customer service—we truly do our best to help whenever needed. And we’re happy to hear the live chat option is a valuable resource as well!

We appreciate your support and your thoughtful feedback.

Best regards,
The Primera Team

Primera Technology からの回答

2026年4月30日

Dear Andrew,

We really appreciate you taking the time to share such a detailed review. Thank you!

It’s great to hear how much of an upgrade the machine has been from your manual process. Saving time, improving accuracy, and making label changes quick and easy are exactly the benefits we designed it for, so it’s fantastic to know it’s delivering for you. We’re especially glad to hear it’s performing well even with smaller and lighter bottles—that’s often a key concern.

Your comment about wishing you had gotten it sooner means a great deal to us!

Thanks again for your support, and we’re excited to be a part of your workflow moving forward.

Best regards,
The Primera Team

Primera Technology からの回答

2026年4月30日

Dear James,

We’re delighted to hear you had an excellent experience with both our service and technical support.

Your feedback means a lot to our team. Thank you for taking the time to share it!

Best regards,
The Primera Team

Primera Technology からの回答

2026年4月25日

Dear Jorgie,

We’re happy to hear your experience was easy and fast. That’s exactly what we aim for.

Thanks for sharing your feedback and for choosing Primera!

Best regards,
The Primera Team

Primera Technology からの回答

2026年4月25日

Dear LeAnne,

We’re glad to hear your order was turned around quickly—that’s exactly what we strive for.

We appreciate you taking the time to share your experience!

Best regards,
The Primera Team

Primera Technology からの回答

2026年4月24日

Dear Dan,

We’re glad to hear our tech associate was helpful. Providing knowledgeable support is always our goal!

Thanks for sharing your feedback and for choosing Primera. It is appreciated very much.

Best regards,
The Primera Team

Primera Technology からの回答

2026年4月24日

Dear Wanda,

It’s wonderful to hear how positive your experience has been so far. Thank you for sharing!

We’re especially glad that our team has kept you well informed throughout the process, and we appreciate your kind words about both Primera and FedEx. Keeping you updated every step of the way is very important to us.

We’re excited for you to receive your printer and can’t wait for you to get started. Let us know if we can ever be of further assistance!

Best regards,
The Primera Team

Primera Technology からの回答

2026年4月23日 に更新

Dear Joel,

That’s fantastic to hear. Thank you for sharing!

We’re thrilled that your printer is producing high-quality images on your sugar cookies and contributing to your business’s success. It’s always great to hear how our products are helping customers grow their revenue.

We truly appreciate your support and wish you continued success!

Best regards,
The Primera Team

Primera Technology からの回答

2026年4月18日

Dear Kristen,

Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you received fantastic help — that’s exactly what we strive for with every interaction.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out.

Best regards,
The Primera Team

Primera Technology からの回答

2026年4月17日

Dear Cynthia,

We’re so glad to hear you found our website easy to use and the product information and videos helpful—that’s exactly what we aim to provide.

It’s also great to know you’ve had a positive experience with our Eddie support team. We truly appreciate you taking the time to share this!

Best regards,
The Primera Team

Primera Technology からの回答

2026年4月16日

Dear Somaya,

Thank you for your review and for your patience regarding the missing ink order. We’re glad to hear that our team has been communicating well and keeping you informed.

If there’s anything further we can do to assist or ensure everything is resolved to your satisfaction, please don’t hesitate to reach out.

Best regards,
The Primera Team

Primera Technology からの回答

2026年4月16日

Dear Gene,

Thank you for your review and for your kind comments about our customer service and fast shipping. We truly appreciate that.

We’re sorry to hear that the speed of the 4202 unit didn’t meet your expectations compared to your previous 4102 publisher. That’s helpful feedback, and we’d welcome the opportunity to better understand your workflow and see if there are any settings or optimizations that could improve performance for your specific application.

We’ve also alerted our Level 3 support team here at the factory, and they’ll be reaching out to you today with some suggestions. One example is ensuring the unit is connected to a USB 3.1 port instead of a USB 2.0 port. USB 3.1 offers significantly faster data transfer speeds, up to 10 Gbps compared to 480 Mbps for USB 2.0, which can make a noticeable difference in overall performance.

We look forward to working with you to get the best possible results from your system.

Best regards,
The Primera Team