Primera Technology レビュー 

Primera Technology からの回答

2026年3月2日

Hi Sharon,

Thank you very much for the 5-star review! We’re glad to hear your order arrived quickly.

We work hard to ship orders as fast as possible, so it’s always great to know that effort is noticed and appreciated.

Thanks again for your business — we truly value it.

Best regards,
The Primera Team

Primera Technology からの回答

2026年3月2日

Hi Craig,

Thank you for the 5-star review!

We’re glad to hear the website was easy to navigate and that your order arrived quickly. That’s exactly the experience we work hard to deliver.

We truly appreciate your business and you taking a moment to share your feedback.

Best regards,
The Primera Team

Primera Technology からの回答

2026年2月27日

Hi Kimberly,

Thank you for the 5-star review! We’re glad to hear that ordering your ink cartridges was quick and easy. That’s exactly how it should be! :-)

We work hard to keep the process simple and make sure orders ship fast, so you can stay up and running without interruption. We truly appreciate your continued business and your kind words.

Thanks again for taking the time to share your experience.

Best regards,
The Primera Team

Primera Technology からの回答

2026年2月27日

Hi Brooke,

Thank you so much for the kind words and for continuing to order from us. We truly appreciate your business.

It's great to hear your orders are arriving quickly and that our customer service team has been helpful. We work hard to make the entire process smooth and dependable from start to finish, so it means a lot when customers notice.

If there’s ever anything you need, we’re always here to help.

Best regards,
The Primera Team

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2026年2月26日

Hi Jannah,

Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience. It means a lot to hear that our team has been able to assist you and that your orders are consistently going out in a timely manner—that’s exactly the level of service we strive to provide.

If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We’re grateful for your continued trust and business!

Best regards,
The Primera Team

Primera Technology からの回答

2026年2月26日

Hi Judson,

Thank you so much for the fantastic 5-star review! We truly appreciate you taking the time to share your experience. It’s great to hear that our team has been knowledgeable, responsive, and easy to work with—that’s exactly the level of support we strive to provide. We’re also glad you feel our pricing reflects the value and service we aim to deliver.

We’re excited to see your retail line grow, and when you're ready for that next printer step-up, we’ll be here to help every step of the way.

Thanks again for your support and for choosing Primera!

Best regards,
The Primera Team

Primera Technology からの回答

2026年2月25日

Dear Katy,

Thank you so much for your wonderful 5-star review!

We’re thrilled to hear that the process was easy for you. We completely understand — sometimes the hardest part really is the waiting, especially when you’re excited to get started! 😊

We truly appreciate you taking the time to share your experience, and we’re excited for you as you begin using your new product. If you ever have any questions or need support along the way, we’re always here to help.

Best regards,
The Primera Team

Primera Technology からの回答

2026年2月25日

Dear Kerry,

Thank you so much for your kind words. We’re thrilled to hear that you had such a positive experience with our sales and customer service team. Providing responsive, thoughtful support is very important to us, so it truly means a lot to know it made a difference for you.

We appreciate you taking the time to share your feedback and look forward to supporting you again in the future.

Best regards,
The Primera Team

Primera Technology からの回答

2026年2月25日

Hi Anthony,

Thank you very much for the 5-star review and for the strong endorsement. We truly appreciate it.

It’s great to hear that you found our customer service to be responsive, helpful, and informative. That’s exactly the standard we aim to deliver every day. Your encouragement to others to reach out if they have questions means a lot to our entire team.

We’re grateful for your business and are always here whenever you need us.

Best regards,
The Primera Team

Primera Technology からの回答

2026年2月24日 に更新

Dear Doug,

This is Mark Strobel, Primera's Vice President of Sales. I respond personally to any 1-star reviews we receive. They're rare, and we take all reviews seriously, so I looked into your order right away.

You purchased a black ink cartridge for $37.95, which is our standard retail price and is quite reasonable for how long they last.

However, you selected FedEx Priority Overnight shipping at checkout, which carried a carrier charge of $43.03 to deliver the cartridge from Minnesota to Idaho by the very next morning. That rate comes directly from FedEx and is passed through to you without any markup on our part.

For context, standard ground shipping on this order would have been around $7.00, and orders of $100 or more ship free by ground.

We did everything we could on our end. Your order was picked up and on a FedEx truck within an hour of you placing it. From there, FedEx did what FedEx does: moved it across the country overnight and delivered it to your door in Idaho the next morning.

We're a small, US-based business in Plymouth, Minnesota that has been designing printers and serving customers like you for 53 years. We understand the pressures small businesses face, and we'd like to think you do too. If you feel it's fair, we'd genuinely appreciate you reconsidering this review, since the shipping cost that seems to have prompted it was FedEx's charge for the service you selected — something entirely outside our control.

We value your business, and in light of the facts above, we sincerely hope you'll reconsider your 1-star rating.

Best regards,

Mark D. Strobel
VP, Sales & Marketing
Primera Technology, Inc.

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2026年2月24日

Dear Resource Director,

Thank you for your fantastic 5-star review! We’re thrilled to hear that your order arrived so quickly — it’s always our goal to deliver both quality and speed, so it’s wonderful to know we exceeded your expectations.

We truly appreciate you taking the time to share your experience and for choosing Primera. We look forward to serving you again soon.

Best regards,
The Primera Team

Primera Technology からの回答

2026年2月24日

Dear Frank,

Thank you for your wonderful 5-star review! We’re so pleased to hear that you had a great experience with our customer service team. Providing responsive and helpful support is very important to us, and your feedback means a great deal.

We truly appreciate you choosing Primera and look forward to assisting you again in the future.

Best regards,
The Primera Team

Primera Technology からの回答

2026年2月24日

Dear Klara,

Thank you for your fantastic 5-star review! We truly appreciate your kind words. Our team is always happy to help, no matter how big or small the issue may be — making sure our customers feel supported is very important to us.

Thank you for choosing Primera. We’re always here whenever you need us.

Best regards,
The Primera Team

Primera Technology からの回答

2026年2月25日

Dear YC Foods,

Thank you for your continued trust in Primera! We’re so glad to hear that you’ve had a great experience with your past product and that your upcoming purchase is set to be a game changer for your team.

It means a lot to us to be part of your growth, and we’re excited to support you every step of the way. If there’s anything you need as you get up and running, we’re always here to help.

Best regards,
The Primera Team

Primera Technology からの回答

2026年2月21日

Hi Bing,

Thank you very much for the 5-star review.

We’re glad to hear you’re pleased with the print quality and that installation and training made everything easy to get up and running. That’s exactly the experience we aim to deliver.

If you ever have questions or need assistance as you continue printing, our support team is always happy to help.

Thanks again for your business — we truly appreciate it.

Best regards,
The Primera Team

Primera Technology からの回答

2026年2月21日

Hi John,

Thank you very much for the 5-star review. We truly appreciate you taking the time to share your experience.

It’s great to hear that our team was able to guide you to the right purchase and help you avoid spending money on items you didn’t need. Helping customers streamline their processes and work more efficiently is exactly what we aim to do.

We’ll be sure to pass your kind words along to Pat. He takes a lot of pride in making sure customers receive clear, practical advice.

We’re grateful for your business and are always here if you need anything in the future.

Best regards,
The Primera Team

Primera Technology からの回答

2026年2月20日

Hi Don,

Thank you for the 5-star review and for your honest feedback. We truly appreciate both.

We’re very glad to hear that you’ve had a great experience with our customer service team. At the same time, we’re concerned to hear that you’ve needed to purchase a second print tray in less than a year. That’s certainly not typical, and we’d like to understand more about what may be happening.

If you’re willing, please reach out to us at marketing@primera.com
with a few details about the situation, and we’ll have someone follow up directly. There may be a simple adjustment or usage factor involved, and we’d be happy to help make sure you’re getting the longevity you should expect.

Thank you again for your continued business. We’re here to help.

Best regards,
The Primera Team

Primera Technology からの回答

2026年2月18日

Hi Michelle,

Thank you for your thoughtful 4-star review. We truly appreciate you sharing both what went well and where we can improve.

We’re glad the ordering process itself was simple and smooth. At the same time, we understand how frustrating it can be to discover a delay after placing your order, and we apologize for the inconvenience of having to run your card a second time.

For clarity, when a product is not immediately available, we place a bright red callout notice directly on the product page with the estimated lead time. Unfortunately, our eCommerce platform does not currently support a traditional back-order function, so the product may still show as “In Stock” while the red notice provides the updated availability details. This allows customers to continue placing orders while being informed of the expected timing.

That said, we recognize that the messaging can be clearer. We will continue to request improved back-order functionality from Adobe, the provider of our eCommerce software, and we will also look at ways to make the lead time even more obvious on the product page.

We value these ratings very much because they directly reflect the level of service we work hard every day to provide. Our goal is simple: to deliver a 5-star experience for you each and every time in the future.

Best regards,
The Primera Team

Primera Technology からの回答

2026年2月17日

Hi Tina,

Thank you for the 5-star review. We really appreciate you taking the time to share your experience.

We work hard to make ordering simple and to ship on time, so it’s great to hear everything went smoothly from start to finish. If you ever need anything in the future, our team is always here to help.

Best regards,
The Primera Team

Primera Technology からの回答

2026年2月14日

Hi Yolandi,

Thank you very much for your 5-star review. We truly appreciate you taking the time to share your experience.

Clear communication and timely follow-up are extremely important to us, so it’s wonderful to hear that you were happy with the purchase confirmation and overall service. That’s exactly the standard we aim to deliver every day.

If there’s ever anything more we can do for you, please don’t hesitate to reach out.

Best regards,
The Primera Team