I am so glad I purchased the Eddie edible ink printer! It has made decorating my cookies so much easier and has saved me so much time. The print quality is excellent, and it allows me to create profes... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The speed Of order processing and shipment is incredible with every order I place! My Eddie stopped recognizing the ink cartridge right in the middle of an order at midnight Tuesday night. I immedi... もっと見る
企業が回答しました
Always great and responsive support! Never really have any issues with products but one of my cartridges were faulty and they replaced it immediately. Rare for companies these days to follow through a... もっと見る
企業が回答しました
I feel like I am never treated with respect. I bought this machine and it wasn’t cheap as you know. I feel like the technicians can be a little friendlier. Not sure if I would purchase another one due... もっと見る
企業が回答しました
企業情報
Primera Technology について
当該企業による記述
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
当該企業による記述
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
連絡先
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, 米国
- 763-475-6676
- mstrobel@primera.com
- primera.com
4.7
優良
5025件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Patient representative took the time to…
Patient representative took the time to walk me through the steps to resolve and it was very fast and easy
2026年2月20日
Primera Technology からの回答
Hi Amy,
Thank you for the kind review. I’m glad our team took the time to walk you through everything and made the process quick and easy.
That’s exactly the experience we aim to provide. We appreciate your business and your feedback.
Best regards,
The Primera Team
Primera Technology からの回答
Hi Mercedes,
Thank you for the 5-star review. We’re glad to hear you had a positive experience with our customer service.
We appreciate your business and your kind feedback.
Best regards,
The Primera Team
Primera Technology からの回答
Hi Mark,
Thank you for the great review. I’m glad our tech support team was able to help you find exactly what you needed.
We appreciate your business and are always here if you need us again.
Best regards,
The Primera Team
very attentive and effucient
2026年2月19日
Primera Technology からの回答
Hi María,
Thank you for the 5-star review. We’re glad to hear our team was attentive and efficient in helping you.
We truly appreciate your business and your kind feedback.
Best regards,
The Primera Team
The customer service is excellent!
2026年2月18日
Primera Technology からの回答
Dear Juan Ignacio,
Thank you for the 5-star review! We're very glad to hear that you had an excellent experience with our customer service team. Providing helpful and responsive support is something we work hard at every day.
If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Best regards,
The Primera Team
Great customer service and support!
The Primera team produces an excellent product and support is only a phone call away!
2026年2月18日
Primera Technology からの回答
Dear Lorraine,
Thank you for the kind words and the 5-star review! We’re glad to hear that you’re happy with the product and that our support team has been there when you need them. Providing dependable equipment along with fast, accessible support has always been a big priority for us.
If there’s ever anything we can do to help in the future, please don’t hesitate to reach out.
Best regards,
The Primera Team
The website is easy to navigate
The website is easy to navigate. I placed my order easily and received my product in just a few days.
2026年2月16日
Primera Technology からの回答
Dear Beth,
Thank you for the great 5-star review. We're glad to hear that our website was easy to navigate and that your order arrived quickly. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
item was shipped quickly very helpful…
item was shipped quickly very helpful in customer service
2026年2月17日
Primera Technology からの回答
Dear Beverly,
Thank you for the kind review. We're glad to hear your order shipped quickly and that our customer service team was helpful. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Primera Technology からの回答
Dear Frank,
Thank you for your excellent review. We're glad to hear your ink arrived on time and exactly as expected. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Easy to order my ink for my eddie
2026年2月15日
Primera Technology からの回答
Dear Michelle,
Thank you for the review. We're glad to hear that ordering ink for your Eddie was quick and easy. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
a reliable source of items that are…
a reliable source of items that are critical for my home business
2026年3月9日
Primera Technology からの回答
Thank you, Maria! We're glad to be a reliable source for the supplies that keep your home business running. We appreciate your support and look forward to helping you again whenever you need us.
Best regards,
The Primera Team
Primera Technology からの回答
Dear Gale,
Thank you for your review! We're glad to hear your order arrived quickly. Our team works hard to ship orders promptly so customers can keep their operations running without interruption.
We appreciate your support and look forward to serving you again.
Best regards,
The Primera Team
Primera Technology からの回答
Hi Beitler,
Thank you for the 5-star review!
We’re very glad to hear that the training was helpful. Our team works hard to make sure customers feel confident and ready to get the most out of their Primera equipment.
Thanks again for your business and for taking the time to share your experience.
Best regards,
The Primera Team
Primera Technology からの回答
Hi David,
Thank you for the great review. We're happy to hear the repair went well and that our team kept everything organized and communicated clearly along the way.
We appreciate your business and are always here if you need us!
Best regards,
The Primera Team
Primera Technology からの回答
Hi Armando,
Thank you for the 5-star review. We’re glad to hear everything was fast and accurate. That’s exactly what we aim for.
We appreciate your business and your feedback.
Best regards,
The Primera Team
Primera Technology からの回答
Hi Don,
Thank you for the 5-Star review! It's great to hear that your order arrived quickly and that our team took good care of you.
We appreciate your business and look forward to helping you again whenever you need us.
Best regards,
The Primera Team
Just did a training with Mitch and left…
Just did a training with Mitch and left feeling informed and confident. This company is so great, I've purchased multiple machines and will not go elsewhere. Thank you!
2026年3月3日
Primera Technology からの回答
Dear Natalie,
Thank you for the kind words and for taking the time to leave such a positive review. We are glad to hear that your training session with Mitch left you feeling informed and confident. He does a great job helping customers get the most out of their machines, doesn't he?
We truly appreciate your continued trust in Primera and are grateful that you’ve chosen to add multiple machines to your operation. If there’s ever anything you need, our team is always here to help.
Thanks again for everything!
Best regards,
The Primera Team
Our mistake they Corrected
We made a mistake and lost a chip. They politely and promptly sent a replacement.
2026年2月4日
Primera Technology からの回答
Dear Melissa B,
Thank you very much for the kind words. I’m glad our tech support team was able to help you quickly and make the experience a positive one.
We take a lot of pride in being responsive, so it’s great to hear that came through. We truly appreciate your business and your feedback.
Thanks again,
The Primera Team
Primera Technology からの回答
Hi Cyndi,
Thank you for taking a moment to leave this review. I’m glad our tech support team was able to help you quickly and that you had a positive experience.
We work hard to be both knowledgeable and responsive, so it’s great to hear that came through. We truly appreciate your business.
All the best,
The Primera Team
Always excellent service
Always excellent service! We always try to have the cartridge stocked up .
2026年1月23日
Primera Technology からの回答
Hi Lioni,
Thank you for the 5-star review! We truly appreciate your continued business and your kind words about our service.
Keeping a cartridge in stock is always a smart move, as it helps ensure you can keep printing without interruption. We also do our best to ship quickly whenever you need to order a new one.
Thanks again for taking the time to share your experience. We’re grateful to have you as part of the Primera family!
Warm regards,
The Primera Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。