primshortstays.com レビュー 84

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2025年10月21日

Dear John, Thank you for your wonderful feedback. We’re delighted to hear that you had a great stay at Blencathra Room 2 (BLEN2) in Whitby and that you found the property clean, comfortable, and perfectly located for a relaxing weekend getaway. It’s great to know the check-in instructions were clear and that you felt your stay offered excellent value for money. We’ll be sure to pass on your kind words to Carla, who will be thrilled to know that her follow-up call and thoughtful gesture added an extra special touch to your experience. We truly appreciate your recommendation and are delighted to know you’d choose to stay with us again. It was a pleasure hosting you at Prim Short Stays, and we hope to welcome you back for another relaxing stay soon.

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2025年9月24日

Dear Jodie, Thank you for your feedback. We understand your disappointment, and we apologise for any confusion, particularly regarding parking. As stated clearly on our listings, no parking is available at the property, and we recognise this may not have been ideal for your circumstances. With regard to your comments about the property, the photos used are taken at the accommodation and are intended to give a fair representation. We will, however, review them to ensure they remain accurate. Your observations about the furnishings and facilities have been noted and will be shared with our team for review. While we regret that your stay did not meet your expectations, we hope to welcome you back under better circumstances in the future with Prim Short Stays.

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2025年9月18日

Dear Kryztel, Thank you for your feedback. We regret to hear that your experience did not meet expectations. We apologise for the concerns you raised regarding cleanliness and the key arrangement. Had we been made aware during your stay, we would have taken immediate steps to resolve these matters. We wish to clarify that the charge applied was in line with our House Rules, which outline that the security deposit covers any damage or replacements needed during a stay. We understand your frustration and regret that this situation has left you feeling disappointed. Your feedback has been shared with our team for review. We hope you might consider staying with Prim Short Stays again in the future for a smoother experience.

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2025年9月8日

Dear Hisham, Thank you for your outstanding feedback. We’re truly delighted to hear how much you value the support and service provided by our team at Prim Short Stays. It means a great deal to know that our efforts in managing every detail – from guest communication to cleaning and maintenance – have helped take the stress out of hosting for you. Your kind words about Abbie, Kerri, Cindy, Emily, Dan, Ethan, and the wider team will be shared with them, and we know they’ll be thrilled to hear how much their work has been appreciated. Trust and care are at the heart of what we do, and we’re pleased this has made a positive difference for you. Thank you again for your recommendation. We truly value our partnership with you.

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2025年8月18日

Dear Jacqui, Thank you for your kind feedback. We’re pleased you found the property to be the perfect base for exploring Chester, and that you enjoyed the luxury touches, décor, and location. It’s wonderful to hear the property suited you so well, especially during the excitement of a race event. We’d be delighted to welcome you back to Prim Short Stays on your next visit.

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2025年8月18日

Dear Heather, Thank you for your wonderful feedback. We are delighted to hear that you found the property comfortable and well-suited for your stay, and that the location and facilities met your needs. It’s great to know the property was very clean and tidy on your arrival and that you appreciated the secure parking, toiletries, and smooth check-in process. We’re also pleased that you enjoyed the little touches, such as the prosecco and chocolates, and that the property offered a perfect base for exploring Chester. We would be very happy to welcome you back again in the future with Prim Short Stays.

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2025年8月12日

Dear Kitten, Thank you for taking the time to share your feedback. We’re pleased you found the location convenient and that your check-in was completed, though we’re sorry it took several calls to get everything sorted. We’ll take a look at how we can make this process smoother in the future. While air conditioning is not part of the amenities we provide, we appreciate you sharing your thoughts on other aspects of your stay. We value your feedback as it helps us better understand our guests’ needs and preferences, and we hope we can welcome you back to Prim Short Stays for a more seamless experience.

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2025年8月7日

Dear Mrs Tranter, Thank you for your wonderful feedback! We're delighted to hear that you, your sister, and your niece had such a wonderful time at our Blackfriars property in Chester. It’s great to know you enjoyed the peaceful location, beautiful views of the racecourse and even a sunset on your first night! We’re also pleased the property met your expectations in terms of quality and comfort. Thank you for sharing your parking tip, too. We’re sure that will be helpful to future guests. We’re already looking forward to welcoming you back again soon with Prim Short Stays!

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2025年8月7日

Dear Jeremy, Thank you for your feedback. We’re sorry to hear about your experience at the Linden Leaf property and the distress this caused. We understand how important cleanliness and responsiveness are to a comfortable stay. While we regret that your expectations weren’t met, we want to reassure you that our team did respond to your concerns, offered an alternative room, and issued a 75% refund as a gesture of goodwill. Our goal at Prim Short Stays is always to provide clean, welcoming, and comfortable accommodations, and we regret that we fell short in this instance. We look forward to the opportunity to exceed your expectations in the future.

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2025年7月21日

Dear Michele, Thank you for your lovely feedback. We're pleased to hear that you found the property beautiful, comfortable, and well-located and that you felt supported by our team throughout your stay. We're sorry we weren't able to accommodate a late checkout on this occasion. While we always strive to be flexible, this depends on scheduling and housekeeping availability. We appreciate your understanding, and we're glad it didn’t take away from your overall enjoyment. We hope to welcome you back again soon for another enjoyable stay with Prim Short Stays.

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2025年7月11日 に更新

Dear Naveed, Thank you for your thoughtful feedback. We’re pleased to hear that you and your family enjoyed your stay at the Ironworks property and found the apartment to be modern, beautiful, and true to its description and that the location suited your plans around the Lake District. At Prim Short Stays, we work hard to ensure all our properties are maintained to a high standard, and we’re glad that attention to detail helped make your stay so memorable. We look forward to welcoming you and your family back in the near future.

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2025年7月14日

Dear Rob, Thank you for sharing this detailed feedback, and we’re truly sorry to hear about the experience you and your wife had at Linden Grove Apartments. At Prim Short Stays, we take guest concerns seriously and regret that your stay fell far short of expectations. We are deeply concerned by the issues raised, particularly those relating to cleanliness, maintenance, and overall presentation of the property. This is not reflective of the standards we aim to uphold. We understand how distressing this must have been, and we apologise for any discomfort or inconvenience caused. We also regret the lack of response to your follow-up communication. This is not the level of service we strive to deliver. Our arrival process requires all pre-check-in requirements to be completed before access can be sent to you via email on the day of your arrival. For guest security, data protection, and fraud prevention, an in-date, valid form of ID of only the person whose name is on the reservation can be provided. We regret that this process provided you with some difficulty, but the safety and security of our guests are paramount. We must adhere to this requirement because we do not have a check-in desk/reception. Your insights are important as they guide us in maintaining transparency and enhancing guest experiences. We appreciate you bringing these matters to our attention. We will ensure the property is thoroughly inspected and any necessary actions are taken. We hope to have another opportunity to provide you with an improved experience.

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2025年7月1日

Dear Cristina, Thank you for your thoughtful feedback. We’re pleased to hear that you found the property clean, spacious, and peaceful despite the central location. It’s also wonderful to know that our team was easy to reach and quick to respond. At Prim Short Stays, we pride ourselves on providing prompt and reliable support throughout your stay. We truly appreciate your recommendation and would be delighted to welcome you back should your travels bring you to Newark again.

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2025年6月24日

Dear Angie, We’re very sorry to read your review and truly regret that your experience has been such a distressing one.
We completely understand how upsetting the situation was, particularly following the serious incident at your property. Please rest assured that we took the matter extremely seriously. We cooperated fully with the police investigation and the relevant platforms, and we supported you wherever possible throughout the investigation. Unfortunately, despite our full cooperation and support throughout, the investigation did not lead to any clear findings, and no direct link could be established between previous guests and the incident. As both the authorities and the platform were unable to take further action without concrete evidence, this greatly limited what we could do as just the management company. We completely understand how upsetting and frustrating this must have been for you, and we’re truly sorry we couldn’t achieve the resolution we were all hoping for. With regards to earlier concerns around guest damage and cleaning standards, we always aim to resolve issues fairly and transparently. We ask for supporting evidence in such cases and review this carefully. We’re sorry if you felt this was not handled to your satisfaction. While the cleaning fee charged to guests covers standard turnovers, any additional cleaning costs would only ever be applied where necessary and in line with our standard processes. At Prim, we take our responsibility to both property owners and guests seriously. We're deeply sorry that your experience did not reflect our usual standards or intentions. We remain committed to learning from all feedback and to improving wherever possible.

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2025年6月30日

Dear Carla, Thank you for your feedback. We would like to clarify that a reimbursement for the kitchen items has been processed as agreed. We regret that the property did not meet your expectations and acknowledge the initial issues you experienced with missing and damaged items. These were raised during your stay and addressed promptly by our team. Regarding the WiFi, we understand how important reliable connectivity is and apologise that the service remained inconsistent despite multiple troubleshooting attempts. We will continue working with our providers to improve this for future guests. About your safety concerns, we take such matters extremely seriously. The lock code for your unit was changed during your stay for security reasons, and we acted promptly upon being made aware of any issues. While we are unable to control the behaviour of individuals outside the property or in shared building areas, we always do our utmost to support our guests and respond quickly to any reports. We’re sorry to hear that you chose to end your stay early. Our cancellation and refund terms are clearly outlined at the time of booking. However, we understand the situation was distressing and have escalated your feedback to management for review. Thank you again for choosing Prim Short Stays. We appreciate your feedback as it helps us continue to improve the service we provide.

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2025年6月4日

Dear Emma, Thank you for your wonderful feedback! We’re thrilled your stay at Blackfriars, Chester, exceeded your expectations. It’s great to know you found the property even better than the photos and enjoyed the clean, comfortable space and secure parking. At Prim Short Stays, we always strive to provide a seamless and memorable experience, and we’re glad to hear the location suited your plans for the races and the town centre. Carla will be pleased to know her call was well received. We look forward to welcoming you back for another fantastic stay!

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2025年6月3日

Dear Marco, Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and regret that your stay did not proceed as expected. At Prim Short Stays, we aim to ensure a secure and streamlined check-in process for all guests. As part of our standard procedure, all guests are required to complete a pre-check-in, which includes ID verification and a security deposit, as clearly stated on our listing and communicated throughout the booking process. These steps are in place to protect both our guests and the property. We understand there was confusion surrounding the guest registration process. Our team does not charge to amend guest names, but to uphold booking security, the ID must match the reservation. Regarding communication, we apologise for any delay or inconvenience caused. We take all feedback seriously. We’re happy to confirm that, since the stay did not proceed, the full deposit has been released. We regret the distress this has caused and appreciate your feedback, as it helps us to improve our processes. We do hope for the opportunity to provide a better experience in the future and restore your confidence.

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2025年5月23日

Dear Hisham, Thank you so much for your kind words! We’re so happy to hear that you’re delighted with our service. It means a lot to the whole team to know our efforts are making a difference. A big thank you from Abbie, Kerri, Cindy, Emily, Dan, Ethan, and everyone working behind the scenes - we all really appreciate your support. It’s a real pleasure working with you, and we’re looking forward to continuing the journey and helping your property go from strength to strength. Thank you again for the recommendation and encouragement!

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2025年5月15日

Dear Alan, Thank you for your kind words and heartfelt feedback. We're absolutely delighted to hear that you've had such a positive experience with Prim Short Stays. It has been a genuine pleasure working with you and supporting the transformation of your property into a successful and thriving serviced accommodation. Your trust and loyalty mean a great deal to us, and we're thrilled to have you as part of the Prim Short Stays family. We look forward to continuing this journey together and warmly welcome your friends and family to join us too. Thank you once again for your continued support.

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2025年5月7日

Dear Theo, We value your feedback. We're sorry to hear that your experience did not meet your expectations, particularly given your trust in the Marriott Bonvoy platform. We sincerely apologise for the inconvenience you faced during check-in, especially given the weather conditions. We understand how frustrating it must have been, and we regret that you were left waiting despite having completed all pre-check-in requirements. While our team strives to provide timely support, we acknowledge that this aspect of your arrival fell short. We're also sorry for the lack of Wi-Fi during your stay. We understand how essential connectivity is, especially in areas with limited mobile coverage. The property did previously offer Wi-Fi, but this has since been removed. We will ensure this change is clearly reflected across all listings to avoid any future confusion. While we’re pleased to hear the property’s size met your group’s needs, we also take on board your comments regarding the furnishings, the absence of air conditioning, and the overall expectations associated with a Marriott-endorsed property. It is worth noting that air conditioning is not a common feature in UK properties, particularly in residential accommodations. Regarding the security deposit, we wish to clarify that our process is fully transparent. Any deductions are made only after careful assessment and are always communicated clearly. At Prim Short Stays, we’re committed to continuous improvement. We regret that your stay did not reflect the high standards we aim to deliver and hope we’ll have the opportunity to welcome you again for a more seamless experience.