Ein Fotoalbum hatte einen kleine Produktionsfehler. Mein Mail wurde sofort beantwortet, obwohl ich es auf Deutsch geschrieben habe! Ein neues Fotoalbum wurde mir kostenlos und sofort zugesendet. Ich... もっと見る
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レビュアーのコメントを見てみましょう
I was slightly concerned ordering from here given the negative reviews but had a great experience. Two of the books were a little damaged and I was immediately sent replacements. The overall quality... もっと見る
企業が回答しました
Quick delivery but very disappointed with quality. I ordered their large photo album and one of the folder clip did not close properly - it is impossible to fix into place (making it impossible to tur... もっと見る
I ordered this photo album to display 8x10” pictures. I paid £53 with the stickers. Based on the product description, which states that the pages are 28 x 21 cm, I reasonably expected them to ac... もっと見る
企業情報
当該企業による記述
Designed to bring people together. Created to make moments last. Swedish Lifestyle Brand founded in 2017, selling Coffee Table Photo Albums, Board Games, Essential Tools and much more.
連絡先
Birger Jarlsgatan 55, 11145, Stockholm, スウェーデン
- info@printworksmarket.com
- printworksmarket.com
3.2
まあまあ
65件のレビュー
ネガティブなレビューの 85％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fast delivery and excellent customer…
Fast delivery and excellent customer service.
I experienced an issue with a damaged item due to the courier, but the support team responded very quickly and immediately arranged a replacement shipment.
Impeccable customer service – highly recommended!
2026年4月14日
自発的なレビュー
Printworksmarket からの回答
Thank you so much for your kind words.
We’re very happy to hear that you had a positive experience with both the delivery and our customer service. While it’s unfortunate that the item was damaged in transit, we’re glad we could resolve it quickly for you.
Your recommendation truly means a lot to us.
Wishing you a lovely day!
Printworksmarket からの回答
Thank you for your feedback.
We’re sorry to hear about your experience. However, we would like to clarify that PRINTWORKS is not a dropshipping company. We design and develop our products with a strong focus on quality and aesthetics.
We do work with a number of retailers who sell our products, both through their own stores and via dropshipping. However, printworksmarket.com is our official website.
In your case, we have already offered a partial refund as a gesture of goodwill, and we remain open to finding a fair resolution.
Kind regards,
Photo album size issues
I ordered this photo album to display 8x10” pictures. I paid £53 with the stickers. Based on the product description, which states that the pages are 28 x 21 cm, I reasonably expected them to accommodate photos of approximately 25 x 20 cm.
While the album itself looks nice, it unfortunately does not fit 8x10” photos. The usable area of each page is significantly reduced—by about an inch—due to the holes along the edge, making the pages too small for the intended photo size.
I have contacted customer service but have not received a response so far. The product description would benefit from clearer information about the actual usable page size and the maximum photo dimensions it can accommodate.
2026年3月12日
自発的なレビュー
Perfekte Problemlösung & Rückmeldung ohne KI :) Danke
Ein Fotoalbum hatte einen kleine Produktionsfehler. Mein Mail wurde sofort beantwortet, obwohl ich es auf Deutsch geschrieben habe! Ein neues Fotoalbum wurde mir kostenlos und sofort zugesendet. Ich habe keine Aufwand das erste Fotoalbum zurückzuschicken.
Die Mails wurden von Menschen und nicht von der KI geschrieben. Vielen lieben Dank!Ich freue mich auf meinen nächsten Einkauf bei Printworks!
2026年3月5日
自発的なレビュー
DONT DO IT!
DONT DO IT!! Don’t order from Printworks. Don’t be fooled by pretty pictures. The “look” online doesn’t match the poor quality. And if you open the plastic to feel the playing pieces to discover they are cheap plastic, they won’t accept your return. RUN FROM THIS PLACE!
2026年2月20日
自発的なレビュー
Printworksmarket からの回答
Hi Sandra,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the product didn’t meet your expectations, that’s never the experience we want our customers to have.
Regarding your return request, we completely understand wanting to open the packaging to check the quality. As outlined in our 30-day return policy, we’re unfortunately unable to accept returns requested outside of that timeframe. In addition, once the plastic seal has been broken, we’re not able to resell the item, which means we can’t process a return for opened products.
We always aim to be as clear and transparent as possible about our policies, and we’re sorry for any disappointment this situation has caused. Your feedback is important to us, and we truly appreciate you taking the time to share it.
Kind regards,
Alice
I have the worst experience I’ve ever…
I have the worst experience I’ve ever come across with a company taking accountability of their error. I purchased items and paid for 1-2 business day shipping to ensure the package came in time for Christmas. They shipped 3 day and tried to put the error on the shipping company. I told them to reroute the package back to them as I didn’t need the items if they were going to be after Christmas. They did nothing. When I received the package, it came after Christmas and the label clearly stated 3 day. They now want me to pay for the shipping to return the items after their employees mistake.
2026年1月6日
自発的なレビュー
Printworksmarket からの回答
Hi Megan! We understand how disappointing this situation must have been, especially since your order was intended to arrive before Christmas. We fully understand how important timing is in cases like this.
However, we can see that this matter has already been resolved by our customer service team, and that no return fee applies to your return.
Kindest regards,
Tora
First experience very disappointing first
Very disappointing first experience.
I never received my order and customer service has been dragging this on for over a month with no refund.
I am extremely disappointed, will never order again and will not recommend this company to anyone.
2025年11月30日
自発的なレビュー
Printworksmarket からの回答
Hi Samantha! We are sorry to hear this. We understand how frustrating it is not to receive an order as expected, especially when the situation has taken longer than anticipated to resolve.
Our intention is always to resolve matters as efficiently and clearly as possible, and we regret if this has not been your experience so far. If you are willing, please contact info@printworksmarket.com again with your order number so we can review the status of your case and ensure it is handled properly.
Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to address your concerns.
Kindest regards,
Tora
Peu de considération pour la relation client
Je suis très déçue par la gestion de mon dernier achat chez PRINTWORKS, non pas pour la qualité des produits, mais pour l’absence totale de flexibilité du service client face à un problème qui ne m’est en aucun cas imputable.
Ma commande n’a jamais été livrée : elle n’est même pas arrivée jusqu’en France…après 3 semaines d’attente, le colis a été retourné, puis automatiquement remboursé, sans que je n’aie jamais demandé ce remboursement.
Lors de mes échanges avec le service client — que j’ai souhaités courtois et constructifs — j’ai simplement demandé une solution permettant de recevoir les produits ou, à défaut, un geste commercial équivalent (par exemple un code de remise) afin de pouvoir repasser commande dans des conditions similaires. Cela m’a été refusé, sans aucune alternative, au motif de contraintes internes.
En conclusion, la seule alternative qui m’a été proposée a été de repasser commande au plein tarif actuel (donc sans la remise dont j’avais profité au moment du black friday) et sans aucun geste commercial, malgré un problème de livraison totalement indépendant de ma volonté. Une position que j’ai trouvée déplacée et peu respectueuse de la relation client.
2025年12月22日
自発的なレビュー
Printworksmarket からの回答
Hi Chloé! Thank you for taking the time to share your experience with us.
We are genuinely sorry to hear about your disappointment. This is certainly not the experience we want any of our customers to have. While the refund was processed automatically once the shipment was returned, we understand that this was not the outcome you were hoping for.
We appreciate your feedback regarding the communication you experienced, and we take it seriously. We would very much like to review your specific case in more detail to see how we can address your concerns. If you are open to it, please reach out to our customer service info@printworksmarket.com again with your order number and any relevant details, and we will be happy to look into this further.
Thank you again for bringing this to our attention!
Kindest regards,
Tora
I'm very satisfied with Printworks
I'm very satisfied with Printworks. Their customer service is friendly and helpful, and I was assisted quickly and efficiently. Highly recommended!
2025年10月21日
自発的なレビュー
Printworksmarket からの回答
Hi Åsa, thank you for your kind review!
Goede en vriendelijke service
Ik had twee fotoalbums bij Printworks besteld. Een van de twee had een kleine beschadiging in de letters op de voorkant van het boek. Aangezien het boek best wel prijzig is en ik bang was dat het snel verder kapot zou gaan, heb ik een mailtje gestuurd naar Printworks om het boek te kunnen ruilen. Ik kreeg enorm snel antwoord en er is gelijk een nieuw boek naar me opgestuurd. Ik vond het hele goede en vriendelijke service.
2025年10月20日
自発的なレビュー
Printworksmarket からの回答
Hello Aimee, thank you for your kind review! We always aim at helping our customers in the best way possible, and are happy to hear that you were satisfied with your experience.
Both orders arrived damaged
Order a large photo album and stickers as gifts. Both arrived damaged.
Customer services offered to resend it. Arrived damaged again. Now only offering 20% refund.
Avoid this company. I should have trusted other trustpilot review as I have now paid 50+ pounds for a damaged album.
2025年9月22日
自発的なレビュー
Printworksmarket からの回答
Hi there! We’re very sorry to hear that both items arrived damaged and that our initial solution did not meet your expectations. We always want our customers to feel well taken care of, so we’d be happy to review your case again. Please reach out to us at info@printworksmarket.com with your order details, and we’ll do our best to find a way forward.
Wunderschönes Fotoalbum erhalten
Wunderschönes Fotoalbum erhalten, toller Kundenservice und schnelle Lieferung. Danke für den freundlichen Kontakt und die Unterstützung bei meinem Umtausch.
2025年8月6日
自発的なレビュー
Printworksmarket からの回答
Hi Julia! Thank you so much for your kind feedback. We’re really glad to hear you’re happy with the album and that we could support you with your exchange.
Tremendous company that gave me a…
Tremendous company that gave me a replacement chess piece free of charge and even provided tracking for such regarding delivery!
2025年7月29日
自発的なレビュー
Printworksmarket からの回答
Hi Mark! Thank you so much for your kind words! We’re so glad to hear that you had a positive experience with our service and that the replacement piece reached you smoothly. Your feedback means a lot to us!
ARNAQUE FUYEZ!
ARNAQUE FUYEZ!
Mon colis devait être livré dans un poins relais près de chez moi.
Il a été livré à un point relai à une heure de chez moi sans demander mon avis. J'y suis allée et le vendeur ne sais pas lire, j'ai dû regarder tous les colis un par un dans son arrière boutique. Il n'y étais pas. J'ai déposé une réclamation, je n'ai pas de nouvelles. Quelle arnaque et service déplorable!
2025年7月25日
自発的なレビュー
Printworksmarket からの回答
Hi Clara! We’re truly sorry to hear about your delivery experience. We understand how frustrating it must have been not to receive your package at the intended pick-up point and then to face additional difficulties when collecting it. While shipping and local handling are managed by external partners, we always want our customers to feel supported and well taken care of. Please reach out to us at info@printworksmarket.com with your order details, and we will follow up on this matter for you.
Schlechter chinesischer Schrott für den…
Schlechter chinesischer Schrott für den man beim Umtausch auch ordentlich drauf zahlen muss.
Nie wieder!
15.- Euro hat mich der Umtausch gekostet für ein billig verarbeitetes Produkt.
2025年1月23日
自発的なレビュー
Printworksmarket からの回答
Hi Alex! We’re very sorry to hear that you were disappointed with your purchase. We always strive to offer products that our customers can enjoy and feel good about. Please know you are always welcome to reach out to our customer service team if there’s anything we can do to assist you further.
Vorsicht Abzocke.
Vorsicht Abzocke.
Billiger Chinaschrott. Bei Retoure bekommt man anstatt 66 Euro nur noch 51 Euro zurück.
Ich bin maßlos enttäuscht und fühle mich betrogen! Nie wieder!
2025年1月23日
自発的なレビュー
Printworksmarket からの回答
Hi Alex! We’re truly sorry to hear that you were unhappy with your purchase and that the product did not meet your expectations. It’s never our intention for a customer to feel disappointed. Our return policy, including details about refunds, is always available on our website, but we regret if this was not clear enough at the time. If you would like us to review your case again, please don’t hesitate to reach out to our customer service team – we’ll gladly do our best to assist you.
Bei einem Artikel (Tablett) für 66 Euro…
Bei einem Artikel (Tablett) für 66 Euro bekommt man nur 51 Euro zurück.
Vorsicht hier bei Bestellungen, denn auch die Ware ist mehr als nur Mangelhaft.
Von den versteckten AGB´s ganz abgesehen, kann ich nur warnen!
2025年1月23日
自発的なレビュー
Printworksmarket からの回答
Hi Alex! Thank you for sharing your feedback. We’re very sorry to hear about the defect in the product and that you were disappointed with the refund. We always aim to be as clear as possible, and all details about our return policy can be found on our website. We’re truly sorry if this was not clear enough at the time of your purchase. Please also know that you are always welcome to reach out to our customer service team at info@printworksmarket.com if there’s anything we can assist you with.
Terrible experience
Bought an album, payed for receiving it at home and they decided to leave it in a collection point instead of trying to hand deliver at home, as I have previously payed for. For sure I will never buy anything else.
2025年1月18日
自発的なレビュー
Printworksmarket からの回答
Hi Martia! Thank you for your feedback. We’re very sorry to hear that your delivery did not arrive as expected. We always aim to ensure a smooth shopping experience, and it’s disappointing to learn that this was not the case for you. Please reach out to us at info@printworksmarket.com with your order details, and we will look into this further for you.
Greatest customer care I've seen!
Ordered a Christmas gift for my mom, and unfortunately, it was broken when she was gonna use it. No problem for them to send a new item out. But, my mother became very ill and she live alone, so after 3 weeks the replacement was sent back. Print works ended up sending the package a third time, this time to me, who can collect it and hand over to my mom when she is recovered. Super good customer service and they did not charge for additional shippment even after I asked
2025年1月20日
自発的なレビュー
Printworksmarket からの回答
Hi Johan! Thank you so much for sharing your experience. We’re very sorry to hear about your mother’s illness and truly hope she is recovering well. We’re glad that we could support you in making sure the gift reached her, and your kind words mean a lot to us. It’s wonderful to know that our service made things a little easier during a difficult time.
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