Paid extra for premium delivery (1-2 business days) however took just under a week. Quality good, but falsely advertised as real airpods. Do not buy if you’re expecting genuine products, would be bett... もっと見る
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レビュアーのコメントを見てみましょう
Amazing! I ordered Apple AirPod pro “headphones only’ and was perfectly happy to not receive a box/ charger etc - I actually received what seemed like a brand new unopened set complete with all packa... もっと見る
Bought these earbuds. Sound is good, connect to the phone well. But they do not connect to an Apple Watch. Many functions that Apple AirPod pro should do, like spacial audio and ear tip test do no... もっと見る
企業が回答しました
Firstly the product is not refurbished, it’s fake. I use AirPods 2nd gen for almost 3 years now and compared to those the AirPods Pro2 don’t sound good at all. There is no ANC, no MagSafe charging,... もっと見る
企業情報
当該企業による記述
Pristine Gadgetz - Online stands as the premier electronic gadgets retailer in the United Kingdom. Our offerings encompass a wide array of products, including mobile accessories, refurbished gadgetz, Lighting and various household items.
連絡先
29 Hesketh Crescent, B23 7EQ, Birmingham, 英国
- 07951355533
- info@pristinegadgetz.co.uk
- pristinegadgetz.co.uk
3.4
まあまあ
295件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 16％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They are not real Apple AirPods
They are not real Apple AirPods, they said refurbished but I highly doubt it, I have inspected everything not one single thing in these are not authentic or even Apple related, the case light does not match, the serial numbers are all the same even on the AirPods, which is not right, there is no hard where in the actually lid of the case, all speakers and microphone are not real they are just there for looks and are not even lined properly, I will admit the sound isn’t bad at all but i would say they are more of a £30 earphones, if you are not bothered of authenticity then I will say go for it but if you are expecting real AirPods with all functions this isn’t it
2025年6月18日
自発的なレビュー
Pristine Gadgetz からの回答
Dear Dave,
Thank you for your feedback. Please understand that these AirPods were previously damaged and go through a careful refurbishment process where most parts are replaced with high-quality non-Apple components to ensure full functionality. This is why the price is significantly lower compared to brand-new Apple AirPods.
Kindly provide your order details to our customer support team via email or WhatsApp, and we will assist you promptly to resolve any issues you are experiencing.
Best regards,
John
Pristine Gadgetz | Customer Support
Good service
Very good service and fast shipping time. Item as described and very happy
2025年6月9日
自発的なレビュー
Pristine Gadgetz からの回答
Dear Lucas,
Thank you for your wonderful feedback! We’re delighted to hear you’re happy with our service and shipping speed. We appreciate your support and look forward to serving you again.
Best regards,
John
Pristine Gadgetz | Customer Support
One of the worse ear buds
One of the worse ear buds, no noise cancellation and battery life is not good
2025年6月19日
自発的なレビュー
Pristine Gadgetz からの回答
Dear Asim,
Thank you for your feedback. We’re sorry to hear that the earphones did not meet your expectations regarding noise cancellation and battery life. Please feel free to contact our support team with your order details so we can assist you further, whether that’s through troubleshooting, a replacement, or a refund.
We’re here to help and want to ensure you’re satisfied with your purchase.
Best regards,
John
Pristine Gadgetz | Customer Support
Pristine condition
After ordering and returning others online these were legit no problems whatsoever!
Very pleased with my new AirPods Pro
Will purchase again if needed !
2025年6月6日
自発的なレビュー
Pristine Gadgetz からの回答
Dear Isaac,
Thank you for your wonderful feedback! We’re thrilled to hear you’re very pleased with your AirPods Pro. We look forward to serving you again whenever you need.
Best regards,
John
Pristine Gadgetz | Customer Support
“refurbished” AirPod pro
Bought these earbuds. Sound is good, connect to the phone well. But they do not connect to an Apple Watch. Many functions that Apple AirPod pro should do, like spacial audio and ear tip test do not work. They cannot do a firmware update either.
Both pairs have the same serial number.
I am keeping them because the customer service has been excellent but due to the above mentioned facts, I do not consider them to be genuine refurbished Apple AirPod pros.
2025年6月13日
自発的なレビュー
Pristine Gadgetz からの回答
Dear Anna,
Thank you for your detailed feedback. While these are not brand-new Apple AirPods, we do strive to ensure that key features like spatial audio, ear tip fit test, and firmware updates are functional on our refurbished models.
If you're experiencing any issues with these features, please don’t hesitate to reach out to our customer service team. We’ll be happy to assist you further and work toward a resolution.
Best regards,
John
Pristine Gadgetz | Customer Support
Went on here before I ordered saw…
Went on here before I ordered saw reviews and went yeahhhh then looked at the website and went nooooooo. I’ve asked for refund. They even do a warranty but if you’ve had previous ones you will know fake when u hear it.
2025年6月13日
自発的なレビュー
Pristine Gadgetz からの回答
Dear Alan,
Thank you for your feedback. We’re sorry to hear you had concerns after placing your order. Please note that our products are clearly listed as refurbished and built using high-quality replacement parts, which is also why they’re priced significantly lower than new Apple products.
If you’ve requested a refund, our team will process it accordingly. Should you have any questions or need further assistance, feel free to reach out to our customer service team via email or WhatsApp.
Best regards,
John
Pristine Gadgetz | Customer Support
Cheaper for a reason
Product doesn’t perform as £250 AirPods would.
And they’re quick enough to admit that.
2025年6月12日
自発的なレビュー
Pristine Gadgetz からの回答
Dear Doug,
Thank you for your feedback. You're absolutely right — these are refurbished units with non-Apple components, which is why they are priced much lower than brand-new £250 AirPods. We do our best to be transparent about this and appreciate your understanding.
If you have any concerns or need further assistance, our customer support team is always here to help.
Best regards,
John
Pristine Gadgetz | Customer Support
Order #8499
Order #8499 - was received fake airpods, audio controls such as the noise cancellation didnt work at all
2025年6月12日
自発的なレビュー
Extremely impressed
Easy to order, genuine Apple products, ( bought the AirPods Pro) refurbished but look brand new. Amazing prices. Fast to ship and overall very happy customer!
2025年6月11日
自発的なレビュー
Pristine Gadgetz からの回答
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear you're happy with your AirPods Pro and had a smooth experience with us. It's great to know you found the product quality, pricing, and shipping speed all to your satisfaction.
We truly appreciate your support and look forward to serving you again!
Best regards,
John
Pristine Gadgetz | Customer Support
They don't deserve even one star
They don't deserve even one star! They sold my 17-year-old daughter overpriced fake airpods that didn't work, and came apart on contact, and then completely fell apart into pieces when she tried to slot the two bits back together. They are definitely not a genuine product and are made of poor quality, inferior plastic and were worn-out as well (sold as refurbished). They are now refusing to give us our money back and only offered to send a replacement, which we obviously do not want. I've checked their company information on Companies House website, and Pristine Gadgetz Ltd was dissolved via a compulsory strike-off some time ago, after only operating for a year and a half, without ever filing any accounts. The phone number listed on their website doesn't work. Reported them to Apple. Please do not waste your money!
2025年6月10日
自発的なレビュー
Pristine Gadgetz からの回答
Dear Mrs Natasha,
We're truly sorry to hear about your experience and the disappointment caused. Please rest assured that we take all feedback seriously and strive to resolve any issues our customers may face.
Our products are sold as refurbished and clearly described as containing high-quality replacement parts, which may differ from original Apple components. That said, they should still function properly, and what you've described is certainly not the standard we aim to deliver.
We’d like to look into this further and find a fair resolution. Please contact our customer support team via email or WhatsApp with your order number so we can investigate this matter and assist you directly.
We are committed to providing honest service and resolving any concerns in a respectful and timely manner.
Best regards,
John
Pristine Gadgetz | Customer Support
I have been trying to find myself some…
I have been trying to find myself some gen 2 AirPods and came across this that’s refurbished. The price was outstandingly cheap which made me interested to buy it. It said product was genuine so I ordered it but when it arrive I checked and I can already see it’s fake by flashing a torch on the upper seal it doesn’t contain what a genuine AirPod product has. Furthermore, the noice cancellation and sound ambient features DOES NOT WORK! It only makes the sound where you press the noice cancelling feature has. I requested for a refund and have to pay for the return and up to a week now I still haven’t received my refund. Really not worth this price just for normal Bluetooth earbuds. Please consider before purchasing!!
2025年6月3日
自発的なレビュー
Pristine Gadgetz からの回答
Dear Raffy,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. Please note that our refurbished AirPods are built using high-quality replacement parts and are not brand-new Apple products. While we strive to maintain full functionality—including features like noise cancellation and ambient mode—there may be some limitations compared to original Apple models, which is reflected in the reduced pricing.
We understand your concern regarding the refund and want to ensure this is resolved. Kindly contact our customer support team via email or WhatsApp with your order number so we can look into the return status and assist you promptly.
We appreciate your patience and are here to help.
Best regards,
John
Pristine Gadgetz | Customer Support
The AirPods are received are so good…
The AirPods are received are so good and they fit my ears so nicely definitely recommended to anyone and such a good service as well
2025年6月5日
自発的なレビュー
Pristine Gadgetz からの回答
Dear Oscar,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re enjoying your AirPods and that they fit comfortably. It’s also great to know you were pleased with the service — your recommendation truly means a lot to us.
If you ever need any assistance in the future, feel free to reach out.
Regards,
John
Pristine Gadgetz Customer Support
Very responsive support and managed to…
Very responsive support and managed to sort my airpods out within a day. No other second hand company I've ever worked with ia this responsive.
2025年6月2日
自発的なレビュー
Pristine Gadgetz からの回答
Dear AHSAN,
Thank you for sharing your experience with Pristine Gadgetz. We’re thrilled to hear that our support team was able to resolve your issue within a day and that you found our responsiveness unmatched. Providing prompt, reliable service is our top priority, and your feedback reassures us that we’re on the right track.
Should you need any further assistance—whether it’s troubleshooting, product recommendations, or future purchases—please don’t hesitate to get in touch. We’re always here to help.
Sincerely,
John
Pristine Gadgetz Customer Support
Pristine Gadgetz からの回答
Dear Kristian,
Thank you for your feedback! We’re delighted to hear that you’re pleased with the product quality and the fast delivery. Your satisfaction is our priority, and we appreciate you choosing Pristine Gadgetz.
If there’s anything else we can assist you with, please don’t hesitate to let us know.
Warm regards,
John
Pristine Gadgetz Customer Support
Poor quality product and service
Left AirPod fell part (literally broke into 3 pieces) after 5 weeks. No reply to my email request for a replacement.
2025年5月30日
自発的なレビュー
Pristine Gadgetz からの回答
Dear David,
Thank you for your feedback! We’re delighted to hear that you’re pleased with the condition of your AirPods and our service. Your satisfaction is our top priority, and we appreciate you choosing Pristine Gadgetz.
Please let us know if there’s anything else we can assist you with in the future.
Warm regards,
John
Pristine Gadgetz Customer Support
I can’t believe this AirPod is refurbished
I randomly thought about buying AirPod and found through pristine gadgets. Good people kept updating until I receive this high quality product.I can’t thank them enough.
2025年5月29日
自発的なレビュー
Pristine Gadgetz からの回答
Dear Velautham,
Thank you for taking the time to share your experience with Pristine Gadgetz. We are pleased to hear that our team kept you informed at every stage of your purchase and that you are delighted with the quality of your new AirPods.
Your feedback is greatly appreciated and serves as a testament to our commitment to excellence. Should you require assistance in the future—be it product recommendations, technical support, or any other inquiry—please do not hesitate to contact us. We remain dedicated to ensuring your complete satisfaction.
Sincerely,
John
Customer Support
Pristine Gadgetz
product very good as described…
product very good as described excellent condition fast delivery
2025年4月21日
Pristine Gadgetz からの回答
Dear Kwong,
Thank you for your feedback! We're delighted to hear that you found the product to be exactly as described and in excellent condition. We're also pleased the delivery met your expectations. Your satisfaction is very important to us, and we truly appreciate your support.
Kind regards,
John
Pristine Gadgetz Customer Support
Air Pods 4th Gen
Ordered the air pods 4th gen and was sceptical of what quality to expect. 3 days later they arrived and I couldn’t be more pleased. They arrived with all the stickers still on and feel like they are brand new. Work perfectly and would highly recommend
2025年5月22日
自発的なレビュー
Pristine Gadgetz からの回答
Dear VC,
Thank you so much for your kind feedback! We're delighted to hear that your AirPods 4th Gen exceeded your expectations and arrived in excellent condition. It's great to know you're happy with both the product and the service.
We truly appreciate your recommendation and look forward to serving you again in the future.
Warm regards,
John
Pristine Gadgetz Customer Support
Refurbished Apple Gen 4 noise cancelling airpods
I ordered 2 pairs of Apple gen 4 AirPods. Unfortunately I only received 1 pair due to a shipping error. One email to the company and it was sorted. Second pair was on its way the same day. Customer service was fantastic. Product although refurbished looked like new and in perfect working order.
2025年5月14日
自発的なレビュー
Pristine Gadgetz からの回答
Dear Andrea,
Thank you for your kind feedback!
We're truly sorry for the initial shipping error, but we're delighted to hear that our team was able to resolve the issue promptly for you. It's great to know you're happy with both the product quality and the service received — we always strive to ensure our customers have a smooth and satisfying experience.
If you need any further assistance in the future, please don't hesitate to reach out.
Warm regards,
John
Pristine Gadgetz Customer Support
Genuine apple product
Genuine apple product, great price & quickly delivered. Thoroughly recommended
2025年4月26日
Pristine Gadgetz からの回答
Dear Paul,
Thank you for your wonderful feedback!
We’re so pleased to hear that you’re happy with the product, pricing, and delivery. Your recommendation means a lot to us, and we’re glad we could provide a positive experience.
If there’s anything else we can assist you with, feel free to reach out anytime.
Best regards,
John
Pristine Gadgetz Customer Support
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