Project & Survey レビュー 108

It was difficult to pay the fee and as your telephones were giving problem, the whole process became probelmatic.

We ordered Level 2 survey as part of purchasing a hosue and were very happy with the service received. Communication was good, we had a useful call with Gordon in advance of the survey, as well as, after receipt of the results. The report was thorough and included a lot of useful information - and on the follow up call Gordon happily provided further context on the state of the property and expected level of maintenance of various elements. Overall, this was very efficient and good quality, with reasonable price - exactly what we were looking for.

These guys have done two surveys for me and I've found them to be really thorough, well-priced and responsive both times. Helped me dodge a cladding issue on the first property, whilst Gordon was really helpful in a follow-up call on the latest property.

I received a very informative Report

This was the third house survey we've paid out for in 2025 (due to two other properties sadly falling through), and Project & Survey have easily been the best company by miles!
Super happy with our experience. The quote and booking process is great - there's so much flexibility, which we really appreciated.
The survey report itself was extremely thorough - it even included a free drone survey of the roof which was really helpful. Gordon answered our survey queries the same day we sent them over too.
Overall, cannot recommend Project & Survey more, and would definitely use them again. Thank you Siphe and Gordon.

Great communication from start to finish and really thorough report.

Great service, response time and excellent value for money would highly recommend. Very professional

Very thorough survey report and good communication from the Project and Survey team throughout the process. Excellent service all round, would happily recommend to friends and family.

Quick and efficient. Report given promptly.

Very helpful and good would recommend this company thanks

Great service and team support - very responsive to all questions and uncertainty if never doing this before - Plus report was A star, very thorough and detailed. Follow up calls after survey was also extremely helpful to understand areas of concern and helped to know risks and how issues can be rectified.
I would highly recommend the service and company knowing they have a great hands on approach.

Highly recommend Gordon and his team. We had a Level 3 survey completed. His team were very responsive to our questions and kept us fully updated throughout the process. The full survey was delivered in 5 working days as promised. The call after with Gordon was great ask detailed question. Thanks for all your help!

Excellent company. A very comprehensive report with a swift turnaround time. I would be happy to recommend them.

Great customer service team to support enquiries, very competitive quote, Gordon did an excellent job at surveying the property and delivered a very comprehensive report, and the follow-up call was extremely useful to answer any questions. Would highly recommend!

Really flexible and friendly company and the survey was amazing! Great value too!

We recently used Project & Survey for a home buyer’s survey, and the service was outstanding from start to finish. Communication was clear, prompt, and professional throughout the entire process. Booking the survey with Natasha was straightforward, and we were kept informed at every step.

The surveyor arrived on time, conducted a thorough inspection of the property, and delivered the report within the agreed timeframe. The report itself was detailed, easy to understand, and highlighted several issues we would not have noticed on our own. It gave us the confidence to make informed decisions and even helped in renegotiating the purchase price.

What really stood out was the surveyor's willingness to answer follow-up questions. Gordon took the time to explain their findings in plain language, offering practical advice on how to handle any concerns.

If you're buying a property and want peace of mind, I highly recommend Project & Survey. Gordon's expertise, professionalism, and attention to detail made a real difference.

Very reasonable price for a great service. Survey was extremely detailed and helpful.

*Update*

Neutral - after a bad review (well deserved in my opinion for the service I received) - the owner did get in touch and processed a full refund (which I had not requested). So changing to Neutral. I did not get the impression that this is a company I would ever recommend though, in the end I was accused to be the unreasonable one for thinking that one may have expected a prompt response after a survey. Rather than thinking of you as a paying customer for a service, it feels almost like they are doing you the favour that you can do business with them!

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Very unhappy with the service. They are very good at selling but once they take the money, they don’t really care anymore.
They said they would take care of arranging the date with the estate agent, but they messed up the initial booking (they booked the wrong date) and then the estate agent told me they had to ask to rearrange the visit. They didn’t flag to the agent that they needed also access to the loft so they never got the right keys to check it. The report I received was mostly generic commentary / appeared to be AI generated, didn’t cover the loft which I had been told would be covered when we had arranged it on the phone / booked the survey. We then agreed with the surveyor that I could go and visit the property and take some pictures / videos of the loft and that they were happy to take a look at the video / photos - I sent them 2 emails since then and nearly 3 weeks have gone past and did not receive a single email response back.

The report they prepared also contained a key factual error - they said the property was built in 2021, when instead has been built in 2012 - I asked them if they could please resend the report fixing the typo for my own records, they told me on the phone it was not a problem, but I have got nothing since we last spoke 3 weeks ago.

I am now close to complete the transaction and frankly I feel this survey was a big waste of money, didn’t cover the key part of the house, it was just a very expensive photoshoot and something that ChatGPT could have written.

I would suggest you pick a more reputable and established surveyor.

Project & Survey have provided a review for us previously and we returned for another property as the service is outstanding. Incredibly thorough and easy to interpret with photos detailing all of the issues. Gordon scheduled a follow-up phone call to discuss potential costs we might foresee and how to approach various companies. I can't give a stronger recommendation.

Succinct and well written report - tells you what you need to know, commercially written, very responsive and great to deal with! Will work with again for sure, good value for money!