Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... もっと見る
企業情報
当該企業による記述
Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.
連絡先
Rua da Bela Vista 110 3A, 2825-007, Caparica, ポルトガル
- support@proleep.com
- proleep.com
3.7
まあまあ
128件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great products and finish
Great products and finish. Not as flush and seamless on the door panels as I’d like, but still looks good.
2024年6月3日
Proleep からの回答
We’re really sorry to hear that the item didn’t fit properly. We understand how disappointing this can be. Please use this link to report the issue, and our team will work quickly to resolve it for you: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN.
Thank you for bringing this to our attention and for giving us the chance to assist you. We appreciate your patience and understanding.
Not a perfect fit
Not a perfect fit. On the side panels you will see the wood grain on one side or the other. The front panel fits great but you can also find this exact same product for half the cost. I will be removing the side panels and looking for something else that fits a little better. Just beware if purchase the side panels.
2024年6月4日
Proleep からの回答
Thank you for your feedback! We’re sorry to hear that our product did not meet your expectations. To help us resolve this issue promptly, please visit this and report the problem: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN.
Our team is ready to assist you and ensure you have the best experience with our product.
Thank you for bringing this to our attention!
The team at Proleep support have been…
The team at Proleep support have been amazing! They responded to my email promptly regarding a defective piece. They were very understanding and caring regarding my situation and sent me a replacement piece to make things right the same day! I am very grateful for their help and support in this matter!
2024年6月24日
自発的なレビュー
Customer service is amazing
Had an issue with my original dashboard. I emailed Proleep and they took care of my problem and sent me a new dashboard. Great customer service and my model Y looks amazing.
2024年5月25日
Maurine from support was amazing and…
Maurine from support was amazing and super helpful. She helped with my issue by providing care, guidance, and made sure I was 100% satisfied. Will be a returning customer because of this experience.
2024年6月18日
自発的なレビュー
ATTENTION ARNAQUE
Commande passer pour intérieur tableau de bord d’une tesla model 3 !
Je m’aperçois que le colis arrive casser , nous informant le commerçant et nous dit de le renvoyer à nos frais pour avoir un remboursement.
Résultat colis renvoyer à nos frais 15€, plus de 100€ perdu car il ne veulent pas nous rembourser car apparemment nous n’avons pas envoyer les bon éléments !
Ils se foutent de nous ! Des mois que ça dure !!!
2024年5月21日
自発的なレビュー
Proleep からの回答
We are sorry to hear about your experience. We were unable to locate any information associated with your name in our records. Could you please reach out to us with your order details at support@proleep.com? We are eager to resolve this issue for you as quickly as possible.
Really good products and nice finish
Really good products and nice finish. I had an defect with the dash cover but this was resolved by their excellent customer service who provided a replacement.
2024年4月15日
自発的なレビュー
Great products, great customer support.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a new kit. It's the kind of support that makes me 100% confident that I can recommend Proleep to others. (I'll add that for those of you with the wood grain interior in your Model Y, the blackout kit from Proleep is a thing of beauty.)
2024年2月29日
自発的なレビュー
Ordered a dashboard cover for the model…
Ordered a dashboard cover for the model 3 Tesla, the fit was extremely poor and looks awful! I would include a photo to show how bad it is but unfortunately that's not an option
2024年2月15日
自発的なレビュー
Shocking company to deal with
Shocking company to deal with. I recently bought their dash and door trim at quite some expense and have found the adhesive tape is fitted to the trims is just not strong enough to hold the trims down. Several emails later looking for help I can now conclude they will only accept returns if the item is unused !! And that it can be resold. THEY REFUSE to deal with faulty supplied good. Please don't waste you money an absolutely shocking company to deal with BEWARE!!!!!!!!!!!!!!
2024年2月8日
自発的なレビュー
Made the order 12/5-23
Made the order 12/5-23, didn’t get a tracking number, today 12/18-23 and still haven’t received it! Try’d customer service several times, and no respons 👎👎👎
2023年12月5日
自発的なレビュー
Proleep からの回答
Hi Joakim,
I hope this message finds you well. We are truly sorry to hear about the challenges you've faced with your recent order, and we sincerely apologize for any inconvenience caused.
We acknowledge the delay in our response to your inquiries, and we understand the frustration this situation has caused. Our customer support team has been working tirelessly to manage the increased volume of inquiries during this busy season, and we regret falling short of your expectations.
Regarding your order, we are actively investigating the status and location of your package with the carrier. We understand the importance of timely updates and deliveries, and we are committed to resolving this matter promptly.
We genuinely value your feedback and appreciate your patience as we work to resolve this matter to your satisfaction. If you have any further questions or concerns, please feel free to respond to this message.
We apologize for any frustration or inconvenience you may have experienced.
Best regards,
Proleep Support Team
Ordered half November and still no sign…
Ordered half November and still no sign of a delivery!
Very disappointing!!
2023年11月14日
自発的なレビュー
Great customer service
Customer service was great and they were able to resolve my concerns.
2023年11月8日
自発的なレビュー
Lisa addressed my concerns and she was…
Lisa addressed my concerns and she was super helpful. Thank you!!!
2023年11月3日
自発的なレビュー
Great customer service and experience
2023年10月11日
自発的なレビュー
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