I wish every company was like these guys/gals. Had some technical questions re. the installation of a HS2000 in a camper van. All my specific questions, which I emailed to them, were answere... ãã£ãšèŠã
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Everything arrived on time and we'll packed. Water system all up and running again. Only slight complaint which is not propex leisures fault but parcel force didn't ring our doorbell or talk to a nei... ãã£ãšèŠã
The advice given by Kim when I called was clear and concise. I followed her exact method to solve my issue and it worked first time.......after I replaced the intake hose as advised. I couldn't be... ãã£ãšèŠã
Very quick and efficient service from Propex. My trusty Hs2000 gas heater finally gave up after many years of reliable service, only because of water contamination on the pcb. Very pleased to find a... ãã£ãšèŠã
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For over 35 years we have manufactured and sold LPG-powered air and water heaters for recreational vehicles and marine applications. After 35 years, Propex is proud to maintain the products are still designed and manufactured in the UK. Ensuring all UK and EU safety standards are fully maintained. Technical support is readily available and includes excellent after-sales support by employees who know the products. We sell a wide array of caravan and motorhome accessories online and instore. As well as, a fully equipped workshop with two vehicle lifts to carry out heater and tank installations. Plus, Motorhome and Caravan habitation services.
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Unit B3, Platinum Jubilee Business Park, Hopclover Way, BH24 3FW, Ringwood, è±åœ
- 0333 0110 488
- info@propexheatsource.co.uk
- propexheatsource.co.uk
4.7
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Propex Heating and Leisure Ltd ããã®åç
Hi Beardy,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service. Thankyou for choosing to shop with us.
Kind Regards, Propex Heating and Leisure Ltd
Very helpful as I bought the wrongâŠ
Very helpful as I bought the wrong loom, they told me the one I really needed, thankyou ð
2024幎1æ16æ¥
Propex Heating and Leisure Ltd ããã®åç
Hi Annie,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service. Thankyou for choosing to shop with us.
Kind Regards, Propex Heating and Leisure Ltd
Fast delivery and helpful productâŠ
Fast delivery and helpful product backup afterwards.
2024幎1æ2æ¥
Propex Heating and Leisure Ltd ããã®åç
Hi David,
Thankyou for taking the time to leave us a review. Thankyou for choosing to shop with us.
Kind Regards,
Propex Heating and Leisure Ltd
Simple ordering very fast delivery veryâŠ
Simple ordering very fast delivery very impressive
2024幎1æ11æ¥
Propex Heating and Leisure Ltd ããã®åç
Hi George,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our website and set up. Thankyou for choosing to shop with us.
Kind Regards,
Propex Heating and Leisure Ltd
Quick & easy to order from
Quick & easy to order from, was nice to have the postage cost built in to the price so the stated cost was the total cost inc. Vat etc.
2023幎12æ29æ¥
Propex Heating and Leisure Ltd ããã®åç
Hi Rob,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our website and set up. Thankyou for choosing to shop with us.
Kind Regards,
Propex Heating and Leisure Ltd
Helpful and knowledgable
Super helpful and knowledgable about their products. So far, very impressed.
2024幎1æ10æ¥
Propex Heating and Leisure Ltd ããã®åç
Hi John,
Thankyou for taking the time to leave us a review. Your kind words about our team are really appreciated and will be passed on. Let us know if we can do anything else for you.
Kind Regards,
Propex Heating and Leisure Ltd
Propex Heating and Leisure Ltd ããã®åç
Hi Alan,
Thankyou for taking the time to leave us a review. Your kind words about our team are really appreciated and will be passed on. Let us know if we can do anything else for you.
Kind Regards,
Propex Heating and Leisure Ltd
Stay clear of this company
Stay clear of this company, they give me price to do work then 3 days before appointment they rang up and double it.
Total crap
2023幎9æ1æ¥
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Propex Heating and Leisure Ltd ããã®åç
Hi Kevin.
Thankyou for taking the time to leave a review. We can only apologise that we fell short on our usual standard of excellent customer service. After looking into the email dialogue you had with our team, we can see that we misquoted the price on your initial enquiry and when contact was made to confirm your appointment the price was corrected. Our colleague apologised for the mistake and took ownership of this at the time.
We are very sorry we failed to meet your expectations. Whilst we have tried to fix the error, we have been unable to meet your expectations. We will be reviewing our internal processes to ensure we continue giving our customers the good service we are known for.
Kind Regards,
Propex Heating and Leisure Ltd
faulty 3 times, absolute fault liability
new a couple of years back, but a water leak, they missed PTFE on joint. a year later completely stopped working, sent to Ringwood, new PCB, worked for 6 months, now flashing 5 leds and states return to dealer. please Do Not Buy as works occassionally!!!
2023幎8æ8æ¥
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Propex Heating and Leisure Ltd ããã®åç
Hi Richard,
Thankyou for taking the time to leave a review. We can only apologise that your water heater went into another fault state, did you get in contact with us regarding the 5 flash fault at the time? If you still have the heater and experience any further issues, please feel free to get in contact for technical assistance. You can call us on 0333 0110 488 or email in at for any future technical queries: info@propexheatsource.co.uk
Kind Regards,
Propex Heating and Leisure Ltd
Absolute garbage
Absolute garbage. Work only in perfect conditions. Mines only worked a couple of times. Best way to get heat out of it is to set it on fire. I can't believe they are still on the market. Junk.
2023幎7æ27æ¥
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Propex Heating and Leisure Ltd ããã®åç
Hi Daniel,
Thankyou for taking the time to leave a review. We can only apologise that our heater worked intermittently. We are very sorry we failed to meet your expectations. If you still have the heater and experience any further issues, please feel free to get in contact for technical assistance. You can call us on 0333 0110 488 or email in at for any future technical queries: info@propexheatsource.co.uk
Kind Regards,
Propex Heating and Leisure Ltd
heatsource HS 2000
I have a heatsource HS 2000 I purchased in 2013 but it has only been used for about 5 hours in ten years.I tried to use it 2 months ago and it would not work so I took it to Propex at ringwood and after a few weeks they rang me and said it needed a new circuit board and would cost about £220. It cost about £440 when purchased so in all total cost just under £700 for 5 hours use. Got to be the most expensive heating ever. Now buying a chinese diesel heater @ £129 what a ripoff company.
2023幎4æ20æ¥
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Propex Heating and Leisure Ltd ããã®åç
Hi John,
Thankyou for taking the time to leave a review. We can only apologise that our heater didn't perform to your expectations. With any mechanical equipment, frequent use is always the best course of action to ensure the internals do not seize overtime. We advise to run the heater through its cycle every 4-5 weeks, we apologise if you were never advised this before. We would appreciate another chance to earn your business. You can call us on 0333 0110 488 or email in at for any future technical queries: info@propexheatsource.co.uk
Kind Regards,
Propex Heating and Leisure Ltd
Bought a Heatsource HS2211 unit whichâŠ
Bought a Heatsource HS2211 unit which has never worked. Various wiring issues and fault codes. At first they answered my emails but now they just ignore me. Avoid!
2022幎6æ7æ¥
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Propex Heating and Leisure Ltd ããã®åç
Hi Paul,
Thankyou for taking the time to leave a review. We are sorry to hear that you have continued to experience issues with our HS2211. From our records we last saw your vehicle in Dec 2021 which addressed wiring issues from the install, this heater was thoroughly tested for several hours and displayed to you as working. We would like the opportunity to talk and investigate your feedback further if you're still experiencing faults.
Please don't hesitate to contact us on: info@propexheatsource.co.uk
Kind Regards,
Propex Heating and Leisure Ltd
Highly recommended! Top notch service and a great product
Top notch service and a great product. Purchased an underslung gas tank kit. Was really impressed with build quality. Excellent fitting instructions in plain English with pictures. Next day delivery so could not ask for more. Wish all companies were the same.
2022幎5æ11æ¥
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Decent products (kinda) but zeroâŠ
Decent products (kinda) but zero customer support. They take your money then cast you onto the wind and leave you to figure everything out for yourselves. I've spent thousands on their products but never, ever, had 1 tech-support reply in almost 10 years.
2022幎5æ4æ¥
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Propex Heating and Leisure Ltd ããã®åç
Hi Ricky,
Thankyou for taking the time to leave a review. We can only apologise that we fell short on our usual standard of excellent customer service. Thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Please call us on 0333 0110 488 or email in at for any future technical queries: info@propexheatsource.co.uk
Kind Regards,
Propex Heating and Leisure Ltd
Great service ordered parts lateâŠ
Great service ordered parts late afternoon arrived before noon the next day
2021幎8æ6æ¥
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I bought a Heatsource 2000 2 years agoâŠ
I bought a Heatsource 2000 2 years ago and upto now no problems until 2weeks ago a simple problem with the 'heat on' led. Asked 3 times in 2 weeks to send me a part of a diagram that shows the components that control the LED so I could repair it myself.
No help at all from these people, except the usual auto reply.
Will never buy from them again. I bought a diesel air heater for £87.90 brand new from China for my boat which works great. A lot cheaper than the £495 for a Heatsource heater that I have in my caravan.
2020幎10æ17æ¥
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Best customer service so far
I ordered the wrong size of water heater for my caravan and wanted to change it. Got in touch with Propex and they agreed to do this straight away. Thanks to Sally.x
Billy, in the tech department has outstanding knowledge on the heaters and he sorted out a query I had. A real Scottish engineer. Thanks Billy.
2019幎6æ7æ¥
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