Propp レビュー 407

TrustScore 5段階評価の5

4.8

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5つ星のうち5の評価

I just wanted to take the time to personally thank Abbie and Rachael for the outstanding work and support they gave throughout this process. After approaching two lenders who both stated th... もっと見る

5つ星のうち5の評価

I was purchasing property by first time, yet the whole team was very supportive and professional explaining what is the next step and what I need to prepare from my side, and what can be the outcome.... もっと見る

企業が回答しました

5つ星のうち5の評価

Brad and Amy, in fact everyone I spoke to couldn’t be nicer, more efficient and helpful. Always available, helped through every step of the process, I couldn’t recommend Propp highly enough. I have bo... もっと見る

企業が回答しました

5つ星のうち5の評価

We are so thankful to Abbie and Keira for all their incredible help arranging our bridging loan. They were professional, so supportive, and amazing from start to finish. They both worked so hard to... もっと見る

企業が回答しました

企業情報

  1. 金融ブローカー
  2. 住宅ローン代理店
  3. 不動産投資

当該企業による記述

Propp.io is the UK’s first specialist property finance comparison site, created to make comparing property finance deals straightforward and transparent. Whether you’re after a bridging loan, commercial finance, development finance, or a buy-to-let mortgage, Propp.io should be your first port of call. We’re here for people who recognise the potential of property and want to make the most of it. Our goal is to help you navigate the market with more options and unbiased advice, ensuring you find the best deals available. We combine smart technology with years of industry know-how to bring you the best options out there. While we embrace technology to streamline everything, we know that it’s our personal touch that truly makes a difference. Our friendly and dedicated team is always ready to offer expert advice and support, guiding you through every step of the process. Our mission is to make the complex world of property finance more approachable and less overwhelming. Choose Propp for a smarter, more personal way to compare property finance.


連絡先

4.8

優良

TrustScore 5段階評価の5

407件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち5の評価

Exceptional client services

I found this firm as I had a fairly niche situation. Peter & Kate couldn’t have been more understanding of the situation and went about the task in timely fashion. I have now done in excess of 10 deals and will return purely based on the service I got.

2025年6月19日
自発的なレビュー
Propp ロゴ

Propp からの回答

Thanks so much for the great feedback! Looking forward to working with you again soon 😊

5つ星のうち5の評価

Highly recommend!

I honestly can’t recommend Propp enough. I used them to arrange finance for my first buy to let property and they completely exceeded my expectations. The whole process was smooth, stress free and handled so professionally. They found me a brilliant deal with low interest rates and helped me save a lot of money! The team were so friendly and knowledgeable and always on hand to answer any questions. I’m now using them again for my second property which says it all really. I wouldn’t go anywhere else! Highly recommend!!!

2025年6月5日
自発的なレビュー
Propp ロゴ

Propp からの回答

Amazing review - thank you! It's great to have you back for property number 2 😊

5つ星のうち5の評価

Five-Star Review for Abbie

Five-Star Review for an Incredible Property Finance Consultant – Abbie

Working with Abbie has been nothing short of phenomenal. From the very first conversation, it was clear that she wasn’t just doing a job—she was genuinely invested in helping us find the best possible outcome for our mortgage journey. Her knowledge, patience, and dedication turned what is often a stressful and complex process into one that felt completely manageable and even exciting.

Abbie took the time to truly understand our unique situation and goals. She explained every step of the process in clear, simple terms, making sure we felt confident and informed the entire way. No question was too small, no email went unanswered, and she was always proactive in keeping us updated.

Thanks to her diligence and incredible work ethic, we secured an excellent rate, with terms that suited our needs perfectly.

If you’re looking for a property finance specialist who is not only exceptionally good at what they do, but also a pleasure to work with, Abbie is the one.

We truly couldn’t have asked for a better person to guide us through this process, and we recommend her with complete confidence and gratitude.

A special thanks to Caroline who also assisted us with the process and promptly handled any enquiries we had.

2025年6月18日
自発的なレビュー
Propp ロゴ

Propp からの回答

Wow, thank you so much for taking the time to give us such a detailed and thoughtful review. We'll be sure to pass your kind words to both Abbie & Caroline 😊

5つ星のうち5の評価

Propp has assisted ourselves with Bridging Loans!!

Propp has assisted ourselves with finding finance for our developments and you could not ask for a Nicer team. It is always a worry when applying for finance Whether it was Peter, Tevfik and or Kate they have all worked hard and even contacted me out of hours to help and provide much needed support, Top team and company! Can’t wait to work on the next project with them! 👍👍

2025年6月17日
自発的なレビュー
Propp ロゴ

Propp からの回答

Thanks so much for the lovely review! We're really glad we could support you 😊 Peter, Tef, and Kate will be thrilled to hear this. Can’t wait to get started on the next project with you! 👍

5つ星のうち1の評価

Waste of time.....

I was advised to use Propp by L&C for a second charge as I had broken my leg and needed 12 months off work. I have a fairly small mortgage (LTV)
Took some time but finance was arranged. At the time one of the advisors told me to consider borrowing more which I declined as I didn't need it then.
Leg healed and I was back to work with no issues healthwise. Approached Propp again for some renovation works which would mean paying off the second charge in full and covering the works. I was advised this would be no problem as I had used them last year. I provided absolutely everyting requested as did my accountant, then repeat requests for the same information which made me concerned they'd forgotten what they'd asked for. I started to feel things were off and despite multiple attempts at communicating I was ignored sometimes for weeks at a time. FOUR months it took for them to say they could sort out the deal if I then paid the best part of £1,000 to have my house physically valued. At this point I cancelled the application to then be asked if they could find another deal for me as they thought the way I had been treated was poor too!! Avoid them.

2025年6月12日
自発的なレビュー
Propp ロゴ

Propp からの回答

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience and understand how frustrating the process must have felt, especially after previously working with us successfully.

We fully accept that the communication and service delays you experienced fell short of the standards we aim to uphold, and we’re reviewing this internally to make sure improvements are made. You deserve to be kept informed throughout the process, and we appreciate you highlighting where we need to do better.

That said, we’d also like to offer some clarity around certain aspects of your application. As brokers, we work within the lending criteria set by the lenders themselves. In your case, the requirement for a physical valuation came from the lender as part of their due diligence and was not something we could override.

We know this outcome was disappointing, especially after the time and effort you put in, and we regret that we weren’t able to achieve a quicker or more straightforward resolution for you. Your feedback has been taken seriously, and we’re committed to improving our processes and communication as a result.

We do value you as a client and hope we might have the chance to restore your trust in the future.

All the best – the Propp Team

5つ星のうち5の評価

A pleasure to work with…

I can’t say if the service we received thus far with Propp is down to the company as a whole or the individuals we’ve had the pleasure of being assigned to. Our contact Abby has been nothing but amazing, really going the extra mile to make sure that all options have been looked at before giving up when issues or discrepancies arise. We needed a parter to help us with borrowing on 3 properties, and it took us a while to settle on Propp, we tried other brokers but none have been as accommodating and helpful as these guys. Will definitely be our first port of call for any future borrowing. 👌🏻👌🏻🙏🏻

2025年6月13日
自発的なレビュー
Propp ロゴ

Propp からの回答

Thanks so much for the kind words! We’re so glad you found the right fit with us and we’ll be here whenever you need us again. 👌🙏

5つ星のうち5の評価

I appreciated the brokers regularal…

I appreciated the brokers regularal email contact, and positive attitude. Very supportive throughout the process.
Thank you

2025年6月10日
Propp ロゴ

Propp からの回答

We're really glad you felt supported staying in touch and keeping things positive is what we aim for. Appreciate you taking the time to leave a review! 😊

5つ星のうち5の評価

I highly recommend Propp

I highly recommend Propp. Louis enabled us to obtain competitive rates and proceed with a commercial acquisition at pace. The Propp team remained diligent throughout the sales process, through to successful completion.
Thanks Louis!

2025年6月11日
自発的なレビュー
Propp ロゴ

Propp からの回答

Thanks so much for the recommendation! Louis and the team will be thrilled to hear this. We're always here if you need us again!

5つ星のうち2の評価

Painful experience

The mortgage company chosen by Propp made this a very painful experience, their solicitors delayed the process and when payment was finally released it took 48 hours to transfer so we missed our completion date which created a lot of problems. Propp were in regular communication but I felt they were defending the lender rather than representing me.

2025年6月3日
Propp ロゴ

Propp からの回答

Thank you for your feedback. We’re really sorry to hear how frustrating this experience was for you; especially when delays affected your completion date. We understand how stressful that must have been, and we know how much disruption that can cause when timings don’t go to plan.

While we’re pleased to hear you felt we stayed in regular contact throughout, we’re genuinely sorry if at times it felt like we were siding with the lender rather than supporting you. That’s never our intention.

This particular case had a few legal hurdles along the way, including some last-minute solicitor queries and a title restriction that needed consent before completion. There were also some communication issues between the lender’s solicitors and the rest of the chain, which unfortunately led to confusion about what was outstanding and caused avoidable delays.

We do appreciate how frustrating the final stages were. As you were made aware, funds were released by the lender late in the day (too late for same-day completion) so the transaction moved to the following day. While that timing was outside our direct control, we understand the knock-on effect it had and we’re really sorry for that.

That said, we’re proud of how quickly we moved your application to offer, especially while you were holiday, including securing lender exceptions and working to keep your purchase on track with the sellers. Our team pushed hard throughout to keep momentum up, and we’re sorry it still ended up being a bumpy ride.

Thanks again for sharing your thoughts - feedback like this helps us keep improving, especially around how we manage client expectations when third-party delays come into play.

Wishing you all the best,
The Team at Propp

5つ星のうち5の評価

Propp The best brokerage you can get in the UK

Unparalleled expertise in finance, good connection and get results quickly. Excellent administration, competent personnel with passion, experience and don't take no for an answer. My best experience in 50 years in dealing with hundreds of brokers, in the property sector.

2025年6月10日
Propp ロゴ

Propp からの回答

Wow! What an incredible compliment! We're so grateful for your kind words and to hear this has been your best experience in 50 years. The team will be over the moon - thank you! 😊

5つ星のうち5の評価

Helpful and knowledgeable

Brad was very helpful and knowledgeable and always happy for me to ask questions. I would recommend, especially if like me you’re a novice in this area! I also found all the other members of the company I spoke to helpful and friendly.

2025年6月5日
Propp ロゴ

Propp からの回答

Thank you for your lovely feedback! We're glad Brad and the rest of the Propp team made you feel supported 😊

5つ星のうち1の評価

Very Disappointed – Poor Experience with Propp

I used Propp for a mortgage last year and initially had a good experience with the broker (Matt), so I decided to use them again. Unfortunately, things went downhill quickly.
When applying for a bridging loan, I provided all the necessary information, but the broker misunderstood and passed incorrect details to the lender. The process took 6 months instead of 2, and when I raised concerns, I was simply told I could go elsewhere—knowing full well that would delay things further. Even after securing the loan, there were issues due to a lack of proper explanation from the broker.
Despite this, I gave Propp one last chance for a Buy to Let mortgage. Again, the urgency was ignored. I assumed the application had been submitted, but found out it hadn’t. I was then told on Friday it wouldn’t be done until after the weekend, and was again advised to try another broker if I wanted it faster knowing that would not be feasible.
The only positive was a staff member named Tev, who was genuinely helpful. Unfortunately, my overall experience with Propp was disorganised and unprofessional. I would not recommend this company.

2025年6月6日
自発的なレビュー
Propp ロゴ

Propp からの回答

Hi Jack

We’re sorry to hear that your recent experiences with us did not meet your expectations, especially after such a positive start with your first transaction.

While the delay in your case has been frustrating, it was a result of lender decisions, property classification inconsistencies, AML procedures, and the need for multiple exceptions due to the unique nature of your circumstances – all beyond our control, and we worked tirelessly to persist with your case to help you get the outcome you needed with a new lender.

We want to emphasise that we remained committed to helping you through each stage - even after you expressed that you no longer wanted to work with us. We respected your position and offered to close your case, but you chose to continue, and we continued to work your case.

Your complaint ultimately stemmed from our offer to submit your case on the Friday, instead of the Wednesday – which, while we were sympathetic to your time constraints, wouldn’t have made a difference to your progress given we still required signed documents and a completed valuation.

We’re glad Tef’s support stood out and wish you the best moving forward.

– The Propp Team

5つ星のうち5の評価

Very helpful and remained in contact…

Very helpful and remained in contact right through the process. Very warm and friendly.

2025年5月23日
Propp ロゴ

Propp からの回答

Thank you so much for taking the time to give us some feedback! Great to hear you had a fab experience with us 😊

5つ星のうち1の評価

Very poor communication – would not recommend

I had a really disappointing experience. It took them over a couple of weeks to respond to simple emails, and even after I provided all the information he requested, I waited more than 10 days with no follow-up. If you're actually looking for answers or timely support, I’d advise against using this service. Got the mortgage application completed with NatWest from start to finish in less then a week.

2025年5月31日
自発的なレビュー
Propp ロゴ

Propp からの回答

Hi Scott,

We've had a look at your case, and we can see that we dropped the ball on this occasion, and for that we sincerely apologise. We’re pleased that you were still able to get the outcome you were looking for despite our shortcoming.

We pride ourselves on our 5-star reviews, so naturally acknowledge that negative feedback must also come with the territory - however, we think it’s worth taking a moment to reflect on the effect public naming and shaming can have on an individual.

Your experience fell well below the standards we’ve set ourselves, however Brad, like all of us is only human. While that’s no excuse for the delay you experienced, it’s important to acknowledge that no person will get it 100% right, 100% of the time.

While holding businesses accountable is fair and necessary, individual shaming in a permanent, public forum can have unintended and lasting effects on real people, their mental health and wellbeing.

While the team member in question didn’t get it right this time, we stand by his reputation as a dedicated and knowledgeable adviser and we’re proud to have him on the team.

We do however take your concerns seriously, and are already working on ways to ensure timely communication and support, every single time. If you’d be open to a direct conversation, we’d really appreciate the opportunity to make things right.

Wishing you the very best with your new mortgage.

Sincerely,

The Team @ Propp

5つ星のうち5の評価

Very helpful

Very helpful, knowledgeable, courteous. Kept you updated at all times.
Would recommend Propp every time.

2025年5月29日
Propp ロゴ

Propp からの回答

Thank you for your kind words and recommendation 😊 Keeping you informed and supported is always our priority!

5つ星のうち5の評価

I have dealt with Megan a lot of times…

I have dealt with Megan a lot of times over the last two years
On every occasion she has always been professional polite and very competent.
What a lovely person

2025年5月29日
自発的なレビュー
Propp ロゴ

Propp からの回答

Thank you for your lovely feedback! We'll be sure to pass on your kind words - Megan will be delighted 😊

5つ星のうち5の評価

Jordan was absolutely fantastic

Jordan was absolutely fantastic. She consistently went above and beyond for us, got back to us when she said she would if not before, chased up the lender for us and made sure that everything was running smoothly. So grateful for all of her help and could not be happier with the excellent service

2025年5月19日
Propp ロゴ

Propp からの回答

Thanks so much for the amazing feedback! We're thrilled to hear that Jordan went above and beyond for you. Really glad that we could help things run smoothly 😊

5つ星のうち5の評価

Special thanks to Brad

Special thanks to Brad, Harriet, Kate and Joao.

All were key in ensuring I was able to refinance a commercial property.

Thank you

Will return to Propp again.

2025年5月27日
自発的なレビュー
Propp ロゴ

Propp からの回答

Thank you for taking the time to give us some feedback! The team will be so happy to know they made a difference 😊 We'll be here should you need us again!

5つ星のうち5の評価

Paul,Caroline and alexia were…

Paul,Caroline and alexia were absolutely wonderful they made stressful things easy to manage and regular updates of the process . Highly recommend Propp

2025年5月22日
Propp ロゴ

Propp からの回答

Thanks so much for the lovely feedback 😊 We're glad Paul, Caroline & Alexia could make things easier for you. Really appreciate the recommendation!

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