Prose レビュー 

Predatory subscription model. Sad cause I like the shampoo. They seem to literally hate their customers. Bye.

I do not recommend no one to work here at prose there so unprofessional it’s all favoritism and false accusations just to get u fire sad to mention

They are so unprofessional when it comes to their employees. There’s a lot of favoritism.

Not a fan:
To begin with they’re overpriced.
Second, it is almost impossible to cancel or edit any orders. I have texted on 2 different orders. No response for at least 2 days, then they conveniently respond stating they can’t cancel the order because it shipped in that waiting period. I was also told completely different things regarding canceling an order.? So nobody seems to be knowledgeable there.
Thirdly, it’s very difficult to actually sign in. You don’t just have a username and password like every other website no, you have to send your email and then they email you so you can log into your account. I really hate that. I like to function of beauty products, a whole lot more. But with this brand drugstore hair care is is better actually to me 

I thought I’d give Prose a chance despite their high cost, because why not? When the products arrived I was kind of shocked at the small bottles. But, maybe they’re worth the price? I used the products according to directions for 2 weeks. My hair became a lot drier than usual and my scalp was getting irritated. The dispenser on the cheap plastic conditioner bottle broke almost immediately. Then my hair started falling out. Yeah. Run away from this brand, folks. It’s not worth the obscene cost, and it just might ruin your hair.

Product didn’t help my hair; just got dinged for another order more expensive than original order; did not sign up for a subscription. DO NOT ORDER!!!

Prose Hair Products generally have favorable ratings. However, their subscription, inability to cancel, automated billings for products that are not delivered, are awful. Their FAQ instructions on how to cancel subscriptions in no way maps to their portal layout. If you order the products, DO NOT sign up for any subscription. I still haven’t received a resolution to my problem and am trying to see how I may cancel payments via my bank account.

I really like the products themselves. My problem is that any other subscription service will notify you at least a few days on advance of your purchase. Prose surprises you with a payment receipt in the middle of the night. Seeing as how they are a customized product and won't let you cancel an order once it's placed, they should let you know that's going to happen. Even though I like the products, I will be looking for a different solution for my hair and skin care.

Customer Service is terrible! I placed my order, and it went through twice--meaning I was charged twice & would receive 2 of the same product . I attempted to cancel immediately after the order was placed, but they refused to cancel. Stating that it was impossible & that they already started creating my order. In the past, it's taken WEEKS for my order to even process & ship, so I know that's a lie.

It's not my fault that their system processed it twice. I should not be charged for a mistake on their end, nor should I be refused a refund.

In their response, they also man-splained to me how to use the website. Incredibly condescending. Not sure I will continue my subscriptions after this.

Customer service is losing customers.

My hair has never looked this good! I love being able to switch up my scents with the seasons, makes every order feel personal. Highly recommend!

Best customer service team, they are thoughtful and highly expert in product / formulation !

I had my subscription for 4 months. My hair was never frizzier, dryer, and so unhealthy while using the Prose products. Before prose my hair was healthy but fuzzy and frizzy. I also wanted more shine. The Prose product made it worse and when I started shedding an alarming amount of hair everyday; I said enough was enough. I cancelled Prose. I hope my hair recovers.

I purchased two subscriptions for hair for around 120 dollars and it took over one month to receive them.
I tried them. I was not impressed with the products for the price. Not long after receiving my products, I was charged for my subscription that I didn't really need. I got a curling cream that is useless on my hair. One subscription that was auto ordered never even arrived. I went on the Prose Website and cancelled my two subscriptions for August and beyond. Today I was notified by my bank that I had been charged by Prose. I went back on the Website almost a month from when I cancelled, and my subscriptions had been restored as if I had not cancelled the. I know that I cancelled them in July because I saw the confirmation that my subscriptions were cancelled on the Website. Hence, I was charged for more supplements for August (I still don't have the ones from July) and even more useless curl cream and shampoo. I feel like it should not be this hard to order and cancel on a Website. You can only send an email to customer service and wait for help which takes over a day (I discovered that after I waited over three weeks to see why my order was taking so long.

Beware Buyer. Products are very good as are many products from other hair care companies. However, I never authorized any subscriptions and they automatically gave me a subscription and was going to charge my credit card. Thankfully I noticed this follow up email. Beware of credit card charges.

What went right? Products okay. Canceling is nearly impossible. I was sent and charged products I did not order. I set up recurring orders for every two months so I could decide if the cost was worth it. It was not. When I canceled after several screen of reassuring them I did want to cancel, they almost immediately sent me an order that wasn't supposed to be sent until August (again with a product I indicated I did not want).

Don't fall for it. They are not a member of the Better Business Bureau, they make it nearly impossible to contact them, but they are very good at taking your money. BEWARE!

My boyfriend had to change his debit all because they are scam artists! I had cancelled the subscription 6 months ago and after dealing with them had confirmation they were all each cancelled. They charged him 5 times within after that time until now. Told him he needs to fight with the bank when it is them who has been charging. This company needs to go into a lawsuit. They are a scam company!

I have been a loyal Prose hair care customer since 2020. I participated in a monthly subscription for shampoo, conditioner, pre-shampoo mask and leave-in conditioner. ($100+/month) x 6 years…..
In the beginning, I would receive emails giving me a “heads up” that the order was about to be prepared so that I could make changes or snooze it. After a brief period, they stopped doing that resulting in excess products, unwanted shipments, etc. Their website is not user friendly at all (you can’t just login to your account….they request your number for a text exchange) although their customer service was usually very good about accommodating changes or my request to snooze on the day I got the “your order has been prepared” notification by text (no more for warning days early)
Today, at 3:22 am, I received a text notice of my order being processed. I attempted to snooze first thing this morning and received a response that my order was “being prepared” and that as a result, I could not cancel or make changes. Incredible that they would not snooze (especially after 60+ orders on subscription.) I told them I was going to cancel altogether….and they emailed back that they cancelled my subscription altogether for me. Ok. Fair enough. If this is how they handle loyal customers….run. RUN.
I was happy with their overpriced hair products and happy to pay for the convenience of delivery for 6 years. I thought they were a starter company and wanted to support them. I guess they no longer need the support of customers and are willing to sacrifice loyalty for …. I don’t know what. Nobody else I know uses their products and I can purchase some fantastic products at the salon for the same price point.

Placed an order for ONE bottle of shampoo, almost an entire MONTH later it still hasn’t been delivered. Their customer service team just emails and says “sorry it’s taking so long, hopefully by two more weeks, it will arrive”. Shipping delays are one thing, but their product didn’t even get made or leave their warehouse for three full weeks when they advertise 7 to 10 days.

I tried Prose again after using their products for a while a few years back - I'd adjusted the formulation a few times and it just never hit the mark.

I thought, "Well, my hair texture has changed and I like the idea of this, so let's try again."

It was even worse than before. I tried again because of the 30 day return guarantee. I used the products for a few weeks to give them a fair chance and decided, finally, this wasn't for me.

I emailed customer service very plainly explaining what I explained above. I'd tried different formulations prior and want to return the product for a refund as it doesn't work for me.

They emailed me back asking qualifying questions. Fine. I answered them, restated what I said in my first email.

They emailed me again saying "Please follow this link to reformulate your products."

And I emailed back saying exactly what I said originally the THIRD TIME. I'd already reformulated. I want a refund.

This is ridiculous. I could not be more plain. I gave them a chance. And now I'm sitting in limbo and pissed off. I wouldn't have left a negative review as some products don't work for some people, but this customer service experience did me in. Do not recommend.

Their ads use 100% AI so every ‘model’ you see is FAKE. They are straight up lying to us because the hair is not real.