This was the first time we'd used a skip for a house clearance. The lady on the phone gave excellent advice on size needed, loading it and also some tips on correct disposal of hazardous materials... もっと見る
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Initial contact and booking was excellent. Happy to match the price of a cheaper competitor and arrived on time. It would have been a 5* rating however they let themselves down over collection. Arrang... もっと見る
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Have used them twice now, both times it's been an easy experience. Polite, helpful staff, deliver when they say they'll deliver, and the 2nd time they provided the skip at fairly short notice. Only bi... もっと見る
Very helpful and quick response from our initial enquiry through to the skip arriving and being taken away after use; all of the team were very helpful and professional. After providing us with the d... もっと見る
企業が回答しました
企業情報
当該企業による記述
Proskips - the UK's No. 1 Skip Hire company as seen on BBC's Dragon's Den. We offer an honest, efficient and reliable skip hire service throughout London and The Home Counties. Operating from six regional depots gives us unrivaled coverage for Central London Skip Hire, North London Skip Hire, East London Skip Hire, West London Skip Hire, South London Skip Hire and Home Counties Skip Hire. Please get in touch with the team on 0208 879 9892 or via email at skips@proskips.co.uk for any of our skip or waste collections services.
連絡先
Unit 7B, Rainbow Industrial Park, Station Approach, SW20 0JY, London, 英国
- 0208 879 9892
- skips@proskips.co.uk
- proskips.co.uk
4.6
優良
254件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Initially good, let down on collection
Initial contact and booking was excellent. Happy to match the price of a cheaper competitor and arrived on time. It would have been a 5* rating however they let themselves down over collection. Arranged for the skip to be collected 4 days in advance but they never turned up on the date agreed, so we were left with a skip in our drive for our daughter birthday party! They didn’t answer the phone and couldn’t leave a message as voicemail was full.
2021年9月1日
PROSKIPS からの回答
Hi Matt, thanks very much for taking the time to leave us a review with feedback on your experience booking with us. We always try our best to accommodate our customers delivery and also pickup dates, but there are occasions when promised dates cannot be met for reasons outside our control. We can only apologise that on this occasion we weren't able to collect your skip on the date agreed and that our communication was not at our normal standard. We'd love to be given the opportunity to do better next time, so please consider us when you next require a skip.
Easy and seamless process
when booking the skip. the. person at the other end of the phone was very helpful and accommodating.
skip was delivered on time and to the right place, and then collected when I asked for this to happen.
it was a very seamless process.
I would recommend ProSkips to anyone that was looking for a skip.
2021年9月1日
PROSKIPS からの回答
Hello Gill, we love hearing when our customers have had a positive experience and we work tremendously hard to make booking with us easy and seamless. Thanks very much for taking the time to leave us a review and we look forward to assisting you with your next booking.
Great service from start to finish…
Great service from start to finish turned up and picked up on days as stated, have had two skips now so would recommend
2021年9月1日
PROSKIPS からの回答
Hi Karen, many thanks for your review and it's great to know you had a positive experience from your dealings with our company when booking your skips.
Most upsetting, a company that knows how to fiddle you
Most upsetting. Ordered a skip from Proskip that arrived a day early. Was told the skip wud be collected on the Friday. Forgive my naivety but I assumed it wud be close of business. It was collected at 7:30am despite being half empty and the gardners coming in Fri am to finish off. Had to order another skip at 260 quid. Whilst well mannered on the phone this company know how to take advantage of you. Make sure you tell them to wait till your ready for your skip to be collected. When I initially complained I was offered a 20 quid reduction. A bill for over 500 quid is not fair.
2021年8月4日
自発的なレビュー
PROSKIPS からの回答
Mark.
To be honest I am sorry you are unhappy. I have just called you to try to re run through the calls we had with yourself when booking both the delivery and the collection with us.
We are an honest company first and foremost that pride ourselves in working closely with all our customers to give them what they need and when they need it.
When this was booked for collection we were not informed, at any stage, that you still had workers filling the skip on the Friday. Usually when a customer requests a skip to be collected on a certain day the skip has been finished with the day before our arrival. If this is not the case the customer will say, please do not collect the skip until the end of the day because....
In this case unfortunately you did not inform any of our team. We collect skips from 07.30 - 16.30 Mon - Fri and between 07.30-12.00 on Saturdays
We would advise any future customers to please share with us any specific time requests they may have. We will always do our best to meet their requirments.
Many customers in the above example, who had indeed already filled the skip, would have been grateful for the prompt collection of the skip as requested on the day it was requested.
I am sorry that you have felt the need to write such a damning review when from our perspective we honestly tried to do exactly as you had asked.
Kind Regards
Paul & The Prowaste Team
Helpful and efficient skip hire thanks
Two skips delivered and removed all as arranged, the second at short notice on a busy bank holiday weekend as more rubbish than expected. No drama, perfectly helpful and efficient.
2021年6月16日
PROSKIPS からの回答
Hi Mark,
We appreciate you taking the time to leave us a review on your experience booking with Proskips and it's great to hear you found the whole process simple and efficient.
Paul & The Proskips Team
Skip.was a day late and when it arrived…
Skip.was a day late and when it arrived it was the wrong type. I ordered an 8 yard skip but got an 8 yard with low ends so I couldn't fit everything it. Sent a pic and dimensions but was told it was the correct type. The driver who picked it up co formed that it was not a standard 8 yarder. Very disappointed.
2021年6月16日
PROSKIPS からの回答
Simon
Thank you for taking the time to write this review. I am sorry that you weren’t 100% happy.
I appreciate in your review the honesty of clarifying that the container we sent you was indeed an 8 Yard Skip. And that we had taken the time to check this with you both on your call and when the skip was collected. We have 1000s of skips predominantly spec’d directly by our team.
Due to the rush of activity with the lifting of lock down we have been working at maximum capacity across the whole of London. On this occasion a driver at our South London Depot selected one of our older skips, that although holding the same cubic capacity of waste, is not like our normal stock and wider with lower ends.
On lots of projects with heavy waste like bricks and soil this is ideal as it is easier to get into the container. Our apologies that it wasn’t ideal for you.
Paul @ Prowaste
Great company thanks for your help
2021年6月10日
PROSKIPS からの回答
Thanks for taking the time to leave us a review Eric. We're glad we were able to provide a skip for your requirements and look forward to doing the same as/when you need one in the future.
Paul & The Proskips Team
Great service
Skip arrived on time and placed where we wanted it. Collected as arranged even without us being there.
Highly recommend.
2021年6月10日
PROSKIPS からの回答
Cheers Andy. We always try to work as close to our customer's required time window as possible and place the skip where required. We appreciate your comments and hope to be of assistance if you ever need another skip in the future.
Paul & The Proskips Team
PROSKIPS からの回答
Hi Louise,
Thanks for taking the time to leave us a review. We appreciate your custom and are glad we could help.
Paul & The Proskips Team
PROSKIPS からの回答
Our team always aim to provide a great service and experience for our customers, so your kind comments are very much appreciated. It's great to know you're another happy customer.
Paul & The Proskips Team
An excellent service
An excellent service! They were punctual on both delivery and collection - couldn't have asked for any better. We will use you again and recommend you to anyone who wants a skip!
2021年6月9日
PROSKIPS からの回答
Hello,
Thank you so much taking the time to leave us a review. We know how important a prompt and seamless delivery and collection is for our customers and we work hard to ensure this is the case for all our customers.
We look forward to providing you or your friends a skip and the same level of service when you next book a skip.
Paul & The Proskips Team
PROSKIPS からの回答
Thanks Anthony. We try to keep things simple and efficient and we're glad we could help.
Paul & The Proskips Team
Great customer service and delivery was…
Great customer service and delivery was prompt on both the dropping of the skip and pick up. Very polite and kind drivers!
2021年6月9日
PROSKIPS からの回答
Hello Hermes,
Thank you for taking the time to review our business. We work hard to ensure those in the office, as well as our drivers give our customers a pleasant experience, so your comments will certainly be passed on to the team :-)
Paul & The Proskips Team
PROSKIPS からの回答
Hi Laurie,
Thanks very much for your review and we look forward to being of assistance should you require another skip in the future.
Paul & The Proskips Team
PROSKIPS からの回答
Hello John,
We're glad we could help and thanks very much for your review.
Paul & The Proskips Team
Needed a skip phoned proskips very…
Needed a skip phoned proskips very helpful booking skip not bad price arrived on time collected on time we’ll pleased with skip hire will use again
2021年5月19日
PROSKIPS からの回答
Hello Charles,
We're pleased to hear we were able to provide a skip that worked with your required time window. Thanks very much for taking the time to leave us a review and we look forward to assisting you again with your next booking.
Paul & The Proskips Team
Really great customer service and quick…
Really great customer service and quick turnaround for drop off and collection on skip.
2021年5月19日
PROSKIPS からの回答
Hi Lauren,
Thanks for your review and taking the time to share your experience booking with Proskips.
Paul & The Proskips Team
Always great customer service and the…
Always great customer service and the service they provide is always super quick!
2021年5月19日
PROSKIPS からの回答
Hi Noelle,
Thanks very much for your kind review and we look forward to assisting you with your next skip or waste collection.
Paul & The Proskips Team
All went smooth
All went smooth, pick up of skip was pushed back by a week without any charge, which was great.
2021年5月13日
PROSKIPS からの回答
Hi Alice,
Thanks very much for taking the time to leave us a review and it's great to hear your experience using our service was smooth.
Paul & The Proskips Team
Pro skips ,friendly
Pro skips ,friendly, do there absolute best to get the skip when required! Overall 100% satisfied with them.
2021年5月13日
PROSKIPS からの回答
Hello - thanks for your review and we appreciate you taking the time to share your experience of booking with Proskips.
Paul & The Proskips Team
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