Ptccollectibles レビュー 

Amazing value for money and great quality

This is a great app I've been looking for an app/website that has playing cards for a reasonable price

Really good items but the shipping is quite a lot

Superb. Order arrived early and had amazing pull rates in the ultra rare pack. I definitely recommend.

Disappointing product, even more disappointing customer service

I originally left a detailed review because the contents of my three bundles were extremely repetitive and, in my opinion, nowhere near the value I expected. All three contained very similar, readily available booster packs, which completely took away the variety and surprise I was expecting.

To their credit, Alex initially acknowledged my concerns and offered either a partial refund or a bonus bundle. I chose a partial refund because I live outside the US and receiving another package could mean paying import VAT and handling fees again.

I suggested a 60% refund, which I felt was fair given the value of what I received.

This issue has now been going on since July 2nd.

Since then, I have emailed Alex repeatedly to follow up. I have personally sent multiple follow-ups asking for an update, while Alex has repeatedly told me that he was working on it, that he would get back to me, or that he would get the issue sorted.

At one point, after I had already followed up several times, Alex again confirmed that he was working on it. Later, he offered 60% store credit and said that the duties and charges could be accounted for. I was willing to accept that solution, despite originally asking for a refund, and simply asked how the import charges would actually be handled.

He then told me he would get me a code to use.

I replied asking him to send the code and clarify how the import VAT and handling charges would be covered.

And once again, nothing.

So here we are: almost two months after I first raised the issue, after multiple emails from me chasing a resolution and multiple promises from Alex that he would sort it out, I still have neither the store credit code nor a clear answer about the import charges.

What makes this particularly frustrating is that I have been more than reasonable throughout this process. I accepted an alternative solution to my original request for a refund, and I have repeatedly given them the benefit of the doubt. Yet I have had to keep chasing a company for a resolution that they themselves offered.

The original product experience was disappointing, but the customer service experience has been considerably worse. Offering to make something right means very little if you repeatedly say you will do it and then don’t follow through.

I was genuinely willing to update my review positively if this had been handled properly. Unfortunately, after almost two months of back-and-forth, repeated follow-ups, and repeated promises without a resolution, I cannot recommend this company.

If you value your time and expect a company to actually follow through when they offer to make things right, I’d think twice before ordering.

Great shop url, products shipped fast even from overseas. Great packaging, products are safely secured. Good prices and a very heartfelt letter attached!

Gave me lots of choice and the pricing is the best I have seen so far

Best shop to buy a pokemon cards and most cheap I found. The owner is also every good and if we order much we get gifts too I have love the experience. I am posting this from an another email as my email was hacked.

It was the company

Adam Vaughan

I need to buy one

Great experience and great customer service

I can't say anything about the products but the delivery left much to be desired.
On the 28th of July I ordered a birthday present for someone whose birthday is on August 6th. The credit card was debited on the 30th of July. The birthday came and went with no notification from the company. On the 11th the order was still in the status 'preparing to ship' so I contacted the company. I will say that the reply was prompt. They promised that the shipment would go out that week. On the 18th it had still not arrived so I wrote again. Finally on the 20th, two weeks after the birthday, the shipment was announced. The arrival hasn't been confirmed yet but I trust that it was really dispatched.
In this day and age this level of service is unacceptable.

The store is great it has good stuff and I do recommend buying I got some good cards

The prices were really cheap which makes collecting Pokemon really fun and they let u see ur shipping process.

Order was great the price was awesome and I recommend using the website

Shipping speed non existent. Goes on a vacation the day after I place an order. August 10 was the day Alex would be back from said vacation, emailed, told me order will ship the same week. No ship. Not worth. Scam scalps everything you could ever imagine to be the worst thing to happen.. will happen with this company. That’s a legacy to pass down to the next generations. Do yourself a favor guys and go support your local card shop. Now those are honest good working people.