Puffco レビュー 1,684

Puffco peak pro only worked properly for a few weeks before the battery started to die after only a few uses. Now it dies after a single use. An absolute rip off and dishonest business.

Cass was very helpful with processing my warranty claim. They evaluated my puffco base and sent it back free of charge when it passed inspection. They also sent a new chamber free of charge! Very generous! Thank you!

Dewie Puffco he was amazing customer service he worked with me every step of the way I appreciate everything. A shout out to puffco my fav of all since day one

Dewie at puffco support helped me out amazing, needed a new atomizer for a daybreak peak pro and he made it happen under warranty no issues!

Ron made the whole warranty process fast and easy, the turn around time was very very fast im grateful for him and everyone at puffco

Dewie was very accommodating and kind. I was pleasantly surprised with the help I received! Give Dewie a raise for his good work!

Bought a puffco plus in September.used it 4 times then stopped working.messaged puffco warranty.they just gave me 15%off a new item smh.lacarta v2 it is!

Dewie from puffco is an absolute legend. 10/10 representative. I was initially very upset with my experience from the retailer and wanted to return the puffco. Dewie came in, helped me diagnose the issue and work towards a replacement. Someone buy this man lunch. Fck ZeeVapor, all hail Dewie

Juan went above and beyond to make me feel like a valued customer and well taken care of. I have a Peak that unfortunately developed a chamber error after 2 months of daily use with cleaning. Juan solved my issue with a courtesy replacement chamber. Juan definitely knows how to treat puffco customers with respect.

Sydnee from puffco was such a delight, and great to work with! I have multiple Puffco products, and after this I definitely plan to continue growing it! Thank you again Sydnee!

I had help from a Puffco team member named Juan! He has been the best help trying to make sure all my products are registered! He has taken his time to help me so for that I’m forever grateful! Kindest and most helpful team member!

I have been a fan of puffco for years. They are a great company. Except, dont ever have any of your items have a defect! I purchased a 3DXL chamber separately from my peak pro. I received the unit in January 2026 it was great until it stopped working. I reached out in March. Except they only guarantee the chamber for 30 days. They are an item that is meant to be used and replaced. Except youre supposed to buy a new chamber every 30 days according to their warranty which doesnt come with the item. You have to go look for that under a second section of the website. So if an item that you spend $100 breaks after two months of light use too bad youre just stuck. You used it and now it needs replaced.

Customer service sucks better than a shark vacuum. Canned AI responses. No real person actually assisting you. Weeks of back and forth. Bottom line if they actually do read their reviews:

Have your Customer service reps lead with warranty information FIRST then troubleshooting. Such a nightmare.

If you want to keep supporting Puffco thats great just do it from an authorized retailer. They will actually help you get the help you need instead of stringing you along with AI customer service for three weeks.

I just had top tier service from Dewie at Puffco as he went above and beyond for me. Thank you for taking care of my replacement that I needed. It is highly appreciated as I love my Puffco so much!!!

Dewie at Puffco was an absolute lifesaver after I had an issue with my peak pro atomizer. I very quickly after sending him the information requested, received notification that my replacement was processed & en route! This is exactly the type of customer service you would expect from a company with such high quality products 🙌

Great experience with Puffco support. Dewie made the warranty process quick and easy and kept everything straightforward from start to finish. Really appreciated the fast responses and helpful communication. Customer service like this definitely makes a difference. Thanks again for the help!

Puffco’s support team is extremely professional and genuinely helpful. You can expect a responsive and attentive representative, which is exactly the kind of service this team consistently provides. I’ve reached out for support on multiple occasions, and every experience has been excellent. That level of consistency and care is truly commendable. A special shoutout and thank you to Dewie from Puffco for going above and beyond to assist me. (support ticket no. 746502)

Customer service is 10/10 big shoutout to Juan on helping me resolve my issue and being there through the process. Will continue recommend Puffco to everyone that I know products are amazing

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I just want to give a big shout-out to the team at Puffco for their incredible customer service.

I had an issue with my Puffco Proxy chamber and reached out to the support team. Even though my device was actually out of warranty, Dewie and the team still took the time to help me properly troubleshoot the issue step by step until we got to the bottom of it.

What really impressed me was how quickly they responded and how helpful they were throughout the whole process. No automated nonsense, just genuine support from someone who clearly cares about the product and the customer experience.

To top it off, they’ve now sent me out a replacement chamber, which they absolutely didn’t have to do considering I was outside the warranty period.

That level of service really stands out these days.

The Puffco Proxy is already my favourite Puffco device, and experiences like this are exactly why I’ll continue to support the brand.

Huge thanks again to Dewie and the Puffco team — five-star service all the way.

Glass peice broke which I assume is pretty common. But they responded to me quick and within 2 emails I got a replacement sent completely. I was helped by Dewie at puffco and he was definitely 10/10 on customer support!

Puffco Customer support. A friend of mine brought Peak Pro 3DXL at 420.00 from this company for my grandson for his graduation and it never worked from day one. From that point on they have refused to replace the defected chamber period. I also noticed this at their site about the type of warranty this one man operation offers their customers, READ>>>>>> : Additionally, please kindly understand that we do not offer a money-back guarantee and can only offer a refund for products purchased from our website that are returned unused, unopened, in the original factory sealed packaging but do offer an advertised manufacturer's limited warranty. If you never use it or open it up how do you know if it is defected. My grandson sent them a video of the defected part and it’s failure in operation, the model number and serial number purchase order number. That was three weeks ago. I felt so bad at the treatment they were putting him threw I just ordered the part for 120 bucks. It should be here any day now. I told Todd to file fraud charges against them and let the bank handle the refund. They are lucky Todd is having to go threw this kind of fraud and piss poor customer support. Me I would have already had it refunded and taken care of at my bank. I would stay as far as I can from this company, By the way they have no phone only email contact plus it takes two weeks of so for them to respond if they feel like the then two step run around starts till they just stop responding. I can assure you if they read this, they will say they are trying to make things right which is total BS.As far as I am concerned you will be making a 500 donation to this company at your cost. Once they steal your money it is on you from that point on.Good luck. UPDATE:: Just as I posted. We have sent you the info you requested more than once. This is why I posted what you offer, the two step run around is the only thing you offer. It is all over the internet how you really treat customers.Subject: A shipment from order #1093694 is on the way
|| PUFFCO
ORDER #1093694
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Items in this shipment
New Proxy Bub × 1
Опух
New Proxy × 1
Onyx
Peak Pro 3DXL × 1
This order is where Todd purchased it, and yes I have sent this to you three times. The one below is where I ended up replacing the failed part that THIS COMPANY HAS REFUSED TO REPLACE OR TAKE CARE OF THEIR USE TO BE CUSTOMER
This order is where I ordered the replacement. We have also sent you two of the same videos with the same failure. For some unknown reason it says you got the videos but you keep saying you never got them. So I posted here. Now give me your excuse, you want a picture ID or do the right thing and refund us the complete purchase and I will be more than ready to pack it up.
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Order number 1103770
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