Puffco レビュー 1,684

If there were 0 stars I would choose that. Atomizer latest 3 days after purchase emailed 3 times no response. Now Pivot won’t even turn on with charging and new atomizer. Overpriced junk. Owned about 3 months and now useless.

I contacted puffco on the 31/10/25 to try to sort my problem with my puffco peak, i recieved a email back off caity asking for a short video of the problem with where an when i purchased the item and the invoice , i replied the same day with the details an video needed , and its now the 9/12/25 and im yet to recieve a reply, i have emailed caity teice to see if there is any progress but ive heard nothing back , puffco's customer service is awful to say the least,

I recently had an issue with my Puffco, and the customer service I received was absolutely top-notch. It was a breath of fresh air from the usual excuses you hear from most companies. They really went all out to help me out, and I wanted to make sure people knew that. Great products and excellent customer service are a unicorn combination in today's market.

Order and it took aboit 10 days to arrive. Sent me a failed product. Wouldn't let me send it back for liek 3-4 weeks. Had it for a whole nother week for them to get it. After they had it for a week I reached out again. They said they sent me a replacement. After another week, The sent me a replacement without the chamber. They don't have a customer support number. Just a email that they get back to you after a week. Scam

I was sold a faulty chamber from a shop in downtown I waited a week and no response I emailed puffco and got back from Dewie he was a lot of help and he was able to ensure I was able to get a replacement chamber for the incident I had before they were a lot of help and really simple information that was given to help with the process I’m very grateful

From the very beginning, Dewie delivered an exceptional level of service that truly stood out. He took full ownership of my case, communicated clearly, and guided the entire process with professionalism and genuine care. What impressed me most was his commitment to seeing everything through from start to finish—he didn’t stop until the issue was completely resolved and I was fully satisfied.
Customer support like this is rare. Dewie is a true asset to Puffco

Puffco has the best warranty services in the game! Responds in a timely matter and was very professional. Shoutout Dewie from puffco!

I recently bought and immediately broke my puffco hot knife. I was so upset. I reached out to puffco and they replaced my knife with no problems at all. I love my puffco products and now I can say that I love customer service as well. Great company!

Dewie with customer service went above and beyond to remedy the issue I was having. Replied quickly and thoroughly. First warranty claim I’ve had across multiple Puffco products and it was super easy and fast. Great company, exceptional customer service.

Wonderful support received from Sydnee. Puffco has some of the best customer support I’ve ever experienced

Dewie was a fantastic help, he provided exceptional customer service and device support all in one. I recommend all my friends to shop at Puffco!!

I’ve had an amazing experience with the warranty process regarding my 3DXL. Dewie helped me the last few times I had issues with the defective unit and has taken care of me every single time I wanted to say how appreciative I am of this. When your warranty is out, it really is expensive so having your warranty honored as it should be by a company that does exactly what they say they are going to do is amazing.

Didn’t expect such great customer service. Put a claim in and got a response back In a couple of hours. No questions asked getting a replacement battery sent. Wonderful!!!

I’ve owned several Puffco products and have loved each one for its ease of use and great performance. The build quality is consistently high. Like with any device, some things can become defective over time, but Puffco’s customer service made the experience easy. Miranda got back to me quickly, and she’s genuinely one of the best representatives out there. She guided me through the replacement process for a couple of devices and assured me she’d do everything she could to help. It took a little time, as expected, but she was incredibly knowledgeable, understanding, and professional throughout. I’m very happy and impressed with the Puffco team, and my replacement parts were covered by my warranty. Thank you so much, Miranda!

Definitely didn't know my Puffco was under warranty, so I thought I was screwed and had to buy another Puffco Peak Pro. I had 6k on mine, and they said they'd send me a new one. I have to buy a 3DXL now to show the love. Shoutout to an excellent customer service, super fast.

Do not order anything from puffco. They have the worst customer service team in the world. Takes over a week for them to look at emails or even process orders. With what they charge for shipping and their products this is absolute joke.

Not only is the product amazing, beautifully crafted and peak performance. The customer service and team behind the product make all the difference. Thanks Maranda for the quick resolve. Looking forward to dealing with puffco for years to come. Keep up the amazing work team

I absolutely love my flameless proxy! It's my favorite pipe. I love that I dont need anything to light my dabs. I broke my Proxy within the first two weeks after buying it and they sent me the replacement part free. Ive never had a pipe company do that. Thank you for an amazing product!

very very helpful got me taken care of with all my issues so grateful

Not one to leave reviews but I have to let the people know that puffco brand has some amazing products and they stand by their products 100 percent shout out to Miranda their customer service representative she made their warranty process simple even when they didn’t have to send me a replacement she went ahead and made sure I was a satisfied customer