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Puffit レビュヌ 28

•
TrustScore 5段階評䟡の2.5

2.5

衣料品店
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Wouldn’t accept a return fr the jacket. The jacket is ‘one size’ being petite and a size 10 It looks ridiculous on. £50 wasted as they wouldn’t let me send it back . Terrible customer service

䌁業が回答したした

5぀星のうち1の評䟡

Said jacket was delivered to Los Angeles- I live in Washington state. This is awful.how hard is it to ship to the address I provide! I emailed the company but I don’t have high hopes they’ll respond.... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I received my coat happy i was happy with it but it was really big .So I put in to return it in the returns pages to be told the next day we don't do returns. I had ready put an order in for a smalle... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

I’m am very disappointed with my experience and would strongly advise others to think twice before ordering from this company. I purchased a coat for my daughter which never arrived, i paid... もっず芋る

䌁業が回答したした

䌁業情報

  1. 衣料品店
  2. ファッション アクセサリヌ店
  3. 玳士衣料店
  4. 靎屋
  5. ストリヌトりェア店
  6. 婊人服店

連絡先

2.5

期埅以䞋

TrustScore 5段階評䟡の2.5

28件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

Do not recommend

Do not recommend. Website states ‘easy returns’ which is not the case.
I reported that the jacket is a completely different colour to the website which it is but they will not refund.

2025幎11月13日
自発的なレビュヌ
Puffit ロゎ

Puffit からの回答

Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team

5぀星のうち1の評䟡

Didn't receive my hat from.pink bag


Didn't receive my hat from.pink bag givaway really sad 😞 wasn't shipped so cancelled

2025幎10月23日
自発的なレビュヌ
Puffit ロゎ

Puffit からの回答

Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team

5぀星のうち1の評䟡

Terrible

Terrible, do not order!! The coat has lost any padding in the neck in less than a week of wearing. The email address is undeliverable and I can not contact for a refund. Looking at these reviews I wouldn’t get one anyway. Cheap rubbish, stay clear.

2025幎10月14日
自発的なレビュヌ
Puffit ロゎ

Puffit からの回答

Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team

5぀星のうち1の評䟡

Awful company delivered to wrong adress


Awful company delivered to wrong adress as you can see on the GPS delivery and will not refund or replace item rip off company ! Im now and fair bit out of pocket for something iv not received i have already provided my order number on trustpilot and several times through other means iv since done a charge back from my bank

2025幎6月22日
自発的なレビュヌ
Puffit ロゎ

Puffit からの回答

Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team

5぀星のうち1の評䟡

If could give minus I would

If could give minus I would. The worst customer experience I’ve ever received. They are rude and very unhelpful and extremely unprofessional. Return two jackets and they are refusing to give me a refund, Will never buy from them again. 😡😡😡

2025幎2月7日
自発的なレビュヌ
Puffit ロゎ

Puffit からの回答

Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team

5぀星のうち1の評䟡

PUFFIT Do NOT refund of exchange


PUFFIT Do NOT refund or exchange on ANYTHING. My Delivery took over 3 weeks to UK address. At time of order, DELIVERY timescale stated 3 to 8 workings day delivery. They do not offer refunds. Even when they breach their own contract of failed delivery. Breaching consumer laws. **DO NOT PURCHASE FROM THIS WEBSITE***

2025幎1月4日
自発的なレビュヌ
Puffit ロゎ

Puffit からの回答

Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team

5぀星のうち1の評䟡

Terrible customer service

Terrible customer service, they refused to exchange for size and basically told me 'tough luck'.

2024幎11月19日
自発的なレビュヌ
Puffit ロゎ

Puffit からの回答

Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team

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