Pupps レビュー 

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2024年8月7日

Hi Denise,

Thank you for your great review! We're so glad to hear that our website is easy to use and that our treats suit your dog. If you need any help, feel free to reach out.

The Pupps Team

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2024年11月26日

Hi Mrs Bishop,

Thank you for your feedback, and we’re sorry to hear that your experience didn’t meet your expectations. We’ve tried to reach out multiple times but haven’t heard back from you. Please know that your purchase was covered by our satisfaction guarantee, which we made clear at the time of purchase.

We’d love the opportunity to resolve this for you, so please do get in touch with us at your earliest convenience. Your satisfaction is extremely important to us, and we’re always here to help.

Pupps からの回答

2024年8月7日

Thank you for your feedback! We're glad to hear your dogs enjoyed the samples. These samples are primarily for taste confirmation purposes. If you was to go ahead and decide to order a full tub, we do reimburse the cost of the sample. If you have any questions or need further assistance, please let us know.

The Pupps Team

Pupps からの回答

2024年8月7日 に更新

Thank you for sharing your experience. We appreciate your patience and perseverance with the calming treats. Dogs can sometimes be selective, but we hope your daschunds will continue to benefit from them. If you need any assistance or advice, please feel free to reach out.

The Pupps Team

Pupps からの回答

2024年8月7日

Thank you for your review. We're glad to hear that the treats helped reduce the itching for a couple of months. We appreciate your willingness to give them another try. If you have any questions or need further assistance, please let us know.

The Pupps Team

Pupps からの回答

2024年8月7日

Dear Stephen,

Thank you for your review! We're happy to hear that you find our site easy to navigate and use. If you need any assistance, please let us know.

The Pupps Team

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2024年11月26日

Hi Mr. McDowell,

Thank you for your feedback. We’re sorry to hear that the treats didn’t help with your Shih Tzu’s itchiness, though we’re glad he enjoys them as a treat.

We wanted to let you know that your purchase is covered by our money-back guarantee, and we’ve tried to reach out multiple times but haven’t received a response. Please don’t hesitate to get in touch, as we’re committed to resolving any issues and ensuring your satisfaction.

Looking forward to hearing from you soon!

Pupps からの回答

2024年11月26日

Hi Kelly,

Thank you for sharing your experience with us. We’re genuinely sorry that the tablets didn’t provide the results you were hoping for. Every dog is unique, and while our products work well for many, we understand they may not be suitable for all.

We’re glad to hear our customer service team was able to assist you with a full refund, as your satisfaction is extremely important to us. Should you ever decide to try another of our products or need advice, we’re here to help.

Thank you again for giving Pupps a try!

Pupps からの回答

2024年6月18日

Carole,

Thank you for taking the time to leave your feedback. We are sorry to hear that our itch relief treats did not work for your dog. Every dog is unique, and sometimes it takes a bit of trial and error to find the right solution.

We appreciate your kind words about our customer service and are glad that we could honour our satisfaction guarantee for you. Your satisfaction and your pup’s wellbeing are our top priorities.

If there’s anything else we can assist you with or if you have any other concerns, please do not hesitate to reach out. We wish you the best of luck in finding the perfect solution for your pup’s itching problem.

Regards,
The Pupps Team

Pupps からの回答

2024年6月18日

Anthony,

Thank you for your wonderful feedback! We are delighted to hear that Lotti enjoyed the treats and that they helped calm her during her most nervous times.

Your satisfaction means a lot to us, and we are thrilled to know our treats made a positive difference for Lotti. If you have any further questions or need assistance, please don't hesitate to reach out.

Best regards,
The Pupps Team

Pupps からの回答

2024年6月18日

Agnieszka,

Thank you for sharing your feedback. We're sorry to hear that your dog didn't take to our treats, especially since he usually eats everything. We understand that each dog has unique preferences.

We appreciate you giving our treats a try. If you have any questions or need further assistance, please don't hesitate to reach out. We're always here to help and can offer suggestions on how to introduce new treats to your dog.

Best regards,
The Pupps Team

Pupps からの回答

2024年6月18日

Linda,

Thank you for your feedback. We're glad to hear that you've started your two anxious dogs on our calming treats. Have you had a chance to reach out to our customer support team? We are always here to help and support you and your dogs, not just to sell products.

If you have any concerns or need further assistance, please don't hesitate to contact us. We're committed to helping you find the best solution for your furry friends.

Best regards,
The Pupps Team

Pupps からの回答

2024年8月23日

Thank you for your feedback Karen. We’re sorry to hear about your experience, but it seems there may be some confusion here. We have no record of any orders from you apart from a free sample pack request in April.

It’s possible that there may be confusion with another company. We want to resolve this issue as quickly as possible, so please contact us at your earliest convenience so we can assist you in sorting this out.

Pupps からの回答

2024年11月26日

Thank you for your feedback! We’re so glad to hear that your order arrived quickly and that you’ve started trying the treats for your pup’s itching. While results can take a few weeks to show, we truly hope they make a positive difference for her.

If you have any questions or need advice in the meantime, don’t hesitate to reach out – we’re always here to help. Thank you for choosing Pupps, and we look forward to hearing how your pup gets on!

Pupps からの回答

2024年11月26日

Hi Allison,

Thank you so much for sharing your experience and kind words! We're delighted to hear that our team could turn things around for you and that your dog enjoyed the treats, even though they didn’t work for his specific needs.

It’s unfortunate they couldn’t help due to your dog’s medical condition, but we’re glad we could support you along the way. Your recommendation means the world to us, and we’ll always be here if you need anything in the future.

Thank you again for your trust in Pupps!

Pupps からの回答

2024年11月26日

Thank you for your lovely review! We're thrilled to hear that the pre and probiotics have worked so well for your two little ones – it’s fantastic to know they’re happy and thriving.

We’re sorry the itch treats haven’t had the same impact yet, but we appreciate you giving them more time. If you’d like any advice or support, don’t hesitate to reach out. Thank you for your continued trust and for highlighting our fast delivery service – we’re so glad your dogs love the taste!

Pupps からの回答

2024年11月26日

Thank you for such an amazing review! We're over the moon to hear that Pupps has made such a difference for your dog after such a challenging journey. It’s so rewarding to know our calming treats and itch relief have helped reduce the itching and brought some peace of mind for you both.

Your recommendation means everything to us, and we’re here to support you whenever you need. Thanks for being a part of the Pupps family – we’re so happy to have been able to help!

Pupps からの回答

2024年3月12日 に更新

Hi Mrs Conway,

Thank you for taking the time to share your feedback with us. It's important to note that our treats are designed to deliver their intended benefits within a specific timeframe, often up to 30 days. This period allows your pet to fully adjust and respond to the new supplements in their diet.

We understand that it might seem early to notice significant changes, and we appreciate your patience in this process. Please rest assured, we are here to support you and your pet throughout this journey. Should you have any concerns or require further assistance, feel free to reach out to us.

Warm regards,
The Pupps Team 🐶💚

Pupps からの回答

2024年3月12日

Hi Anne,

Thank you for your kind words and for taking the time to review our service. We're thrilled to hear you found our service both fast and efficient. It's our top priority to provide exceptional service to all our customers. If you have any further needs or comments, please don't hesitate to reach out.

Warm regards,
The Pupps Team 🐶💚

Pupps からの回答

2024年3月12日

Hi Georgia,

We're absolutely delighted to receive your positive feedback! It's wonderful to hear that our service met your expectations with its speed and efficiency, and that any issues were resolved promptly. Knowing that your dogs love our products is the best compliment we could hope for. We take pride in offering high-quality products at fair prices, and it's rewarding to know they're appreciated, especially when making the switch from other brands.

Thank you for choosing us and for highlighting the value of our ingredients and products. We're here for you and your furry friends, and look forward to continuing to serve you in the future.

Warm regards,
The Pupps Team 🐶💚