Placed an order in the evening and next morning realized I did not buy the product I thought I purchased. I called multiple times with numbers and got message that no one was available so I left mult... もっと見る
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How heartless can management at Pura Cashmere be??? Horrible customer service. My wife inadvertently ordered 3 of the same items within 30 minutes of each other because she has Alzheimer’s Disease an... もっと見る
企業が回答しました
Stay away from this company , You will never get anyone on their support phone number nor will they call you back...You will be charged $15 for each return , You cannot return if tag was cut off EVEN... もっと見る
This year I decided to treat myself to a better quality sweater, and saw the beautiful sweater that apparently was the beginning for Pura. The first difference in your company was your welcoming emai... もっと見る
企業情報
当該企業による記述
Pura Cashmere was born from a desire to make luxury cashmere clothes that look and fit as good was they feel. Our cashmere clothing brand boasts impeccable craftsmanship at affordable prices. Our commitment to you is to produce heirloom quality luxury cashmere sweaters and knitwear using sustainable high quality fabrics with flattering cuts to give you the most flattering fit. We are one of only a few cashmere companies who track production from the goat, to the spinning factory to the manufacturer, to your doorstep.
連絡先
27100 Oakmead Dr., 43551, Perrysburg, 米国
- 8773990189
- support@puracashmere.com
- puracashmere.com
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Stay away from this company
Stay away from this company. My sweater was mailed to a cvs store 10 miles away. I didn't like the sweater and they charged me over $14. for a restocking fee.

puracashmere.com からの回答
I love the quality and the styles of…
I love the quality and the styles of the Pura Cashmere sweaters. I'm addicted!
Buying from overseas websites
I ordered from the company. Once I had the information that it was being sent from the US and involved duty that was an extra third onto the price- I decided to return the goods and get my money back. This process took months. I wrote to the company several times asking when I was going to get my refund. In the end I got PayPal involved- and finally got my refund. Lesson learned- never buy from a non British based company. I was disappointed with the poor customer service from the company- although the carrier company were equally slow at responding and telling me what was happening. Overseas websites don’t always make it clear that they are not British based - even if the currency is shown in Sterling. I’m shopping much less online than I did because of these issues.

puracashmere.com からの回答
Top quality all around
Bought a boyfriend type cashmere sweater and was worried that it would be too "oversized." I like slim fitting close as I'm tall with a truly long and slim torso. I was really concerned when I took it out of the bag as it was huge, (size S). When I put it on, I was pleasantly surprised by the cut, it was super tailored and looked great on. The quality was top shelf, tailored and still slimming. I love the sweater and will be a recurring customer, absolutely!
Beautiful sweater
Beautiful sweater. It's a single season sweater in Dallas...very heavy....but I love it.
Cotton sweater
Cotton sweater arrived and is as beautiful as the picture. Quality is outstanding and fit is perfect. Have now purchased a second one...
LOVE my Pura!!!
I just bought my fourth and fifth gorgeous sweaters from Pura. They are my absolute favorite! The cashmere is so soft and warm and the sweaters are so good looking! And the colors so wonderful. I can’t wait to see what’s on for next season!
Perfect Puchase
From the online ordering process to receipt of the product, it was seamless. Product was well packaged and delivery was quick. I ordered the funnel cotton sweater. Beautiful colour. The sweater is well made and fits well. If you are hesitant about buying from Pura, don’t be. The quality of their product is excellent.
A gift to myself
This year I decided to treat myself to a better quality sweater, and saw the beautiful sweater that apparently was the beginning for Pura. The first difference in your company was your welcoming email, after my purchase. You kept in touch, letting me know when to expect delivery. It arrived when you said it would, and I was thrilled to find it the perfect fit. Sizing for us "plus" women can be so difficult online. It is so beautifully soft, and I love the khaki colour. The turtleneck keeps my neck so warm without being close and binding, and I love tucking my chin inside that warmth. The sales price was too good to pass up, and the quality, plus service will make me a repeat customer. I've received many compliments, and know I will treasure my cashmere, thank you!
The sweater pilled after only 2 hours
The sweater pills after only a 2 hour wearing. That is nonsense. Good cashmere doesn't pill like this. Sadly, the return policy states, 'no return if worn'! How can you know it pills if you don't wear it briefly. It's a 'return policy' that indicates Pure Cashmere knows it has a defective product.
I'm in Colorado & wanted a warm comfy sweater for Winter wear. I thought this one for the money, would be a keeper. Two thumbs down.👎👎
The sweaters are amazing
The sweaters are amazing, I ordered two and love them. They fit well and are of good quality and their prices are reasonable. I only give 4 stars out of five because they do not pay for the return from Canada. I had to return a sweater because of size. Otherwise, service and products are great
I love this sweater
I love this sweater! Soft and warm, true to size. I already owned it in black and I just got the navy. It came quickly and everything went easily .
My wife loves it
My wife loves it. She plans on wearing it over the holidays at Pebble Beach
Much loved sweater
Luxurious, high quality cashmere, and well made. We love the creative designs and the end result is a happy smile.
Hello- I love my sweater
Hello- I love my sweater. It was rainy and windy outside today so I wanted a sweater to cozy into. I will most likely order another in a different color.
Perfect!
I currently have five Pura sweaters. They are beautifully made and comfortable. Shipping is fast and well packaged.
Customer service is responsive.
When I accidentally ordered the wrong size, I emailed them and they fixed my error immediately.
Love this company.
The sweater is just what I expected
The sweater is just what I expected. Fits well, good quality and color is perfect.
Thank-you!
I love the quality of my sweater, and appreciate the winter sale that allowed me to purchase it.
I bought 6 sweaters so far
I bought 6 sweaters so far! One in each color for monday - Friday plus a turtleneck for the cold weather . LOVE these sweaters so much - great quality and fair price !
Quality Quality
Quality Quality
I will buy again...Styling and sizing true..Cashmere is my go to and Pura has more....Thanks
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