Purau レビュー 483

Purau からの回答

1日前

Hi Jessie,

Thank you for taking the time to share your experience with us, and we're truly sorry to hear that you haven't seen the results you were hoping for especially given how consistent and committed you've been.

While we understand that the photo requirement wasn't met, we'd still love the opportunity to look into this further and see how else we can help you. Please don't hesitate to reach out to us at support@purau.com.au — our team would love to hear from you and explore what options might be available.

Purau からの回答

2026年4月15日

Hey Lincoln,

This made us smile so big!

We know how exhausting it can be to try product after product and feel like nothing is working so hearing that PuraU finally gave you the results you'd been searching for means everything to us. This is exactly why we do what we do. Thank you for trusting us and for taking the time to share your experience.

Welcome to the PuraU family!

Purau からの回答

2026年4月5日

Hi Diana, 🌞

This is so lovely to read! Thank you for sharing your experience! We’re beyond happy to hear how much Skin&Gut Maintain has supported your skin and confidence. Stories like yours mean the world to us.

Thank you for being such a wonderful part of the PuraU community!

Purau からの回答

2026年4月5日

Hi Jade, 🌞

This absolutely made our day! Thank you so much for sharing your story! We’re thrilled to hear that you’re seeing such an amazing difference and feeling more confident in your skin. That’s exactly why we do what we do.

We’re so happy to be part of your journey!

Purau からの回答

2026年4月2日

Hey Emily,

Thank you so much for taking the time to share your experience so honestly. We truly appreciate your kind words about our products and your thoughtful feedback.

We completely understand how challenging the purging phase can feel. Everyone’s skin journey is so different, and we respect your decision to do what feels right for you.

If you ever need any further guidance or just want to chat, please know you can reach out anytime to support@purau.com.au. We are more than happy to provide tailored advice and support that works best for you.

Wishing you all the best on your skin journey!

Purau からの回答

2026年3月25日

Hi Kirstyn, 🌞

Thank you so much for sharing your experience! We’re thrilled to hear how PuraU has helped you manage your acne and regain confidence, especially during such important moments like a family holiday. Your dedication and attention to small steps, like changing your pillowcase, really show how consistency makes a difference.

We truly cannot be any happier than to be even just a small part of your amazing journey!

Purau からの回答

2026年3月25日

Hey Sarah,

It’s wonderful to hear that the program helped clear your skin before your wedding and that you’re enjoying the Gut Maintain and Sleep Tonic. Knowing our products make a positive impact in people’s lives truly inspires us!

Purau からの回答

2026年3月17日

Hi Aaron, 

Thank you for reaching out.

I’m sorry to hear that you haven’t achieved the results you were hoping for so far, and I completely understand how discouraging that can feel when you’ve been dealing with acne.

I can see that you purchased the Starter Acne Program, which contains roughly 20 days (around 3 weeks) of product use. This particular program is generally designed as a short introductory program or to further support the skin as needed, rather than a full-duration treatment. Our more in-depth acne programs are designed for longer use, as healing the gut and skin typically takes more time.Due to the vast range of ingredients we’ve used, and because we are all biologically different, the amount of time it takes to notice visible improvements can vary from person to person. While some people may begin to notice changes earlier, others may require 8–12 weeks of consistent use to see optimal results. It’s what’s happening internally that counts - the compounding effect of these essential vitamins and minerals helps build a stronger foundation for healthier gut and skin function over time.

We would love to hear more about your experience and further support you on your journey. If you would like to chat further, please respond to our email through support@purau.com.au.

Thank you so much and looking forward to hearing from you!

Purau からの回答

2026年3月17日

Hi Nick,

Thank you so much for reaching out.

I’m sorry to hear that you haven’t achieved the results you were hoping for so far, and I completely understand how discouraging that can feel.

Due to the vast range of ingredients we’ve used, and because we are all biologically different, the amount of time it takes to notice visible improvements can vary from person to person. While some people may begin to notice changes earlier, others may require 8–12 weeks of consistent use to see optimal results. It’s what’s happening internally that counts - the compounding effect of these essential vitamins and minerals helps build a stronger foundation for healthier gut and skin function over time.

We'd really love to help you out further and get more details on your experience.

If you would like to chat, please don't hesitate to reach out to support@purau.com.au.

Purau からの回答

2026年3月17日

Hi Jess,

Wow! Thank you so much for taking the time to share your experience with us. It truly means a lot to hear your story.

Coming off the pill can sometimes be a really challenging time for the skin, and we’re so sorry to hear how difficult those few years were for you. Acne can take such a toll not just physically but emotionally as well, so it’s incredibly meaningful to know that the program was able to support both your skin and your gut health.

We’re absolutely thrilled to hear that the Advanced Program helped reset things for you and that your skin is still looking great even months after completing the program.

Thank you again for trusting us and for sharing such kind words!We’re truly grateful to be even just a small part of your journey.

Purau からの回答

2026年3月12日

Hi Nic! 🌞

Thank you so much for sharing this! We’re so happy to hear you decided to give it a try and that you’ve seen such a big improvement in your skin. That’s exactly what we love to hear!

We truly cannot be any happier than to be even just a small part of your amazing journey!

Purau からの回答

2026年3月9日

Wow, Kyla! 🌞 Thank you for sharing your journey with us. It’s incredible to hear that the Advanced Acne Program not only transformed your skin but also helped with mindless snacking too! Your story is so inspiring and it's stories like yours that keep us doing what we do!

Purau からの回答

2026年3月6日

Hi Danielle,

Thank you so much for taking the time to share such a detailed review! We truly appreciate it!

We’re so happy to hear that you decided to give the Starter Acne Program a try and that you began seeing results by the end of the course. It’s amazing that you noticed improvements not only with your breakouts but also with your skin’s brightness, hydration, and even your bloating. That’s exactly the kind of inside-out support we hope our programs provide.

Thank you for trusting us at PuraU and for letting us be part of your amazing journey!

Purau からの回答

2026年3月6日

Hi Alana,

Thank you so much for sharing your experience! We’re so happy to hear the 20 Day Starter Pack worked so well for you and that you’re already noticing clearer, glowier skin! That’s amazing to hear.

We cannot be any happier than to be even just a small part of your health and wellness journey to clearer and healthier skin and gut!

Purau からの回答

2026年3月3日

Hi Samantha,

Thank you so much for your lovely review!

This is just one of the biggest reasons why we keep doing what we do.

We cannot be any happier than to be even just a small part of your amazing health and wellness journey!

Purau からの回答

2026年2月16日

Hi Ariane!

I'm so sorry about the delay in getting back to you! Your initial email landed in our spam folder :(

No stress though, I can see your refund has been processed in full and will be credited back to your original payment method in 3-7 business days (depending on your bank).

I hope you enjoy the rest of your week and please reach out if you need help with anything else xx

- PuraU Support Team

Purau からの回答

2026年1月23日

Hi Emma 🌞,

Thank you so much for your kind words! We’re so glad our team could make the process smooth and supportive for you (that has always been the goal! Support as many people as we can!). While we wish our program had worked for you personally, we truly appreciate your trust and recommendation. It means so much! We’re always here if you ever need guidance or support. Wishing you all the best!

Purau からの回答

2026年1月23日

Hi Arpaphat 🌞,

Thank you for sharing your experience! We’re so happy to hear that Gut Glow Collagen has made such a real difference for your gut health and skin. It’s amazing to know it’s helping you feel comfortable and confident every day. Stories like yours is exactly why we love and do what we do!

Purau からの回答

2026年1月22日

Hi Marlena!

Thank you so much for sharing your daughter’s journey with us. We know how incredibly nerve-wracking it can be to transition away from antibiotics, especially when your skin has been through so much. We are so proud of her for 'soldiering on' through those first few weeks!

Stories like yours are exactly why we do what we do!

We’re thrilled she has clear skin again and can’t wait to support her through the maintenance phase. Sending her so much love and confidence!

Purau からの回答

2026年1月16日

Hi Michelle, 🌞

Thank you for taking the time to share your feedback. We’re sorry to hear you were disappointed and appreciate the opportunity to clarify.

We wanted to let you know that we responded to your first email within 24 hours of receiving it because we take every concern seriously. Here’s a summary of our correspondence and the points addressed:

Black bits in the second packet

You mentioned seeing black granules in your second packet and feeling unable to drink it. These granules are 100% natural vanilla bean flavouring, which can vary between batches. They are completely safe and part of the natural product formulation.

No scoop included

You raised concern about not having a scoop to measure the powder. To reduce plastic waste, PuraU intentionally does not include a scoop. A standard household tablespoon is an easy and accurate way to measure the recommended serving.

Results and expectations

You noted not feeling any energy improvements or weight changes. Research shows that collagen and gut-support supplements typically require at least 8 weeks of consistent use for noticeable effects, and individual results vary. Experiencing limited or no changes within the first month is not unusual.

Throughout our correspondence, we aimed to answer your questions quickly, thoroughly, and transparently, including clarifying the safety of the black granules, and the expected timeframe for results.

We hope this provides clarity regarding your concerns. If you have further questions, our team is always happy to assist.