Quite a long winded process with plenty going wrong. Very restrictive in usage, can only be used online, cannot be added to google pay and some retailers (online) do not accept them full stop.... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The Purecard is very easy and convenient to use online. A physical card would have been more convenient when purchasing items to be worn as this would allow you to try before you buy. However, I am v... もっと見る
企業が回答しました
Received an email early on to say I could sign up for my Reward card. However, when logging in I was not able to select the correct account number to apply for the card. More than one call to BT, shun... もっと見る
企業が回答しました
Excellent. The BT Rewards Card is a great way to bring in new customers for BT, and I've enjoyed spending my reward! Very easy to use and didn't really have any issue making payments online.
企業が回答しました
企業情報
当該企業による記述
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
連絡先
3.6
まあまあ
1927件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
This really helped me as I’m struggling…
This really helped me as I’m struggling at the minute financially thank you so much
2026年4月10日
Purecard からの回答
Hello Julie,
Thank you for taking the time to leave a review.
We're so glad to hear that our product has been helpful to you during this challenging time. Thank you for sharing your positive experience with us; we appreciate it.
Kind regards
Pure Card Team
Extremely poor
Extremely poor - I am unable to get my details so can't use my points. No support and now told I can't get my the points back to my account
2026年4月10日
Purecard からの回答
Hello Jo,
Thank you for taking the time to leave a review and sorry to hear you are having issues.
Please feel free to contact the customer care team who will be happy to help get you and the card sorted out.
You can call the team on 0344 800 6435 or email here: https://purecard.com/help/ContactForm
Kind regards
Pure Card Team
Very helpful kind and professional
Very helpful kind and professional, but if mix up as desperately needed gas/electric, but had to use it on water bill, at least it has come down massively with help from purecard, Thankyou.
2026年3月22日
Purecard からの回答
Hello Karen,
Thank you for taking the time to leave a review.
We are pleased to hear that our card helped was able to help you out with your utility bills.
Kind regards
Pure Card Team
Easy to navigate and good valve
2026年4月6日
Purecard からの回答
Hello Richard,
Thank you for taking the time to leave a review.
We're happy to hear that you found our product easy to use and of good value. Thank you for your positive feedback; we appreciate it!
Kind regards
Pure Card Team
Card Still Not Activated
I am still waiting for the card to be approved and to become active
2026年3月16日
Purecard からの回答
Hello John,
Thank you for taking the time to leave a review.
Looking at your account we can see that some details are not verified, which could be causing issues or delays for you.
Please could you contact the team directly so we can get this resolved and help with your activation.
You can contact the team via phone on 0344 800 6435 or email here https://www.purecard.com/help/ContactForm
Kind regards
Pure Card Team
Purebred came in at a very difficult…
Purebred came in at a very difficult time for myself as I was trying to navigate through the transition of change from universal credit to being on state pension with different payments and dates
2026年3月27日
Purecard からの回答
Hello Mrs O'Rourke,
Thank you for taking the time to leave a review.
We appreciate you taking the time to share your experience and are happy we could have been some help during this change.
Kind regards
Pure Card Team
Not happy
Not happy. Difficult to make a simple payment. It locked me out of my account. Can't pay nothing now.
2026年3月25日
自発的なレビュー
Purecard からの回答
Hello Dj,
Thank you for taking the time to leave a review and sorry to hear you are having issues with your card.
Please feel free to contact our customer care team directly who will be able to get you back into your account, and provide further information on how to use your card.
The team can be contacted via phone on 0344 800 6435 or 0344 879 1068 if you are a BT reward card holder.
Kind regards
Pure Card Team
The fact that you have my email address…
The fact that you have my email address but can't link that to my experience says enough, an absolute shambles from the start.
2026年2月13日
Purecard からの回答
Hello Martin,
Thank you for taking the time to leave a review and sorry to hear you feel this way.
We can see there has already been a case created for you, with our colleague popping over an email on the 10th of March - however, as we did not receive a reply to that particular email and could see the card was successfully activated, the case was completed.
If you are having trouble or difficulties, you can either respond back to our email on the 10th or contact the team directly as they will be happy to help.
Kind regards
Pure Card Team
Very prompt response
Very prompt response. Very useful to have as I do struggle with my bills.
2026年2月28日
Purecard からの回答
Hello Louise,
Thank you for taking the time to leave a review.
We appreciate your feedback and are happy to hear that our prompt response was helpful for you in managing your bills.
Kind regards
Pure Card Team
Hi i paid for a top up on my dads phone…
Hi i paid for a top up on my dads phone hed been rushed into hospital in june/july 2025 using my pure card i topped up £30 ,thinking thats that ,as its only a prepaid card i thought no more about it ,since then this company has been taking £49 a month i am having little joy with the company or pure card it getting my money back .I thought tje card couldnt be used for continuos payments how wrong the customer service is terrible,no one availible to talk to other than first point of call really poor service ,can you please contact me to sort out my problem not the service i expect from mastercard
2026年3月14日
Purecard からの回答
Hello David,
Thank you for taking the time to leave a review.
We will be happy to chat with you about your card and provide more information on how it works if you contact our customer services team directly on 0344 800 6435 or email here: https://www.purecard.com/help/ContactForm
Pure Card do not take any funds from you however, these are provided directly by your employer. We cannot see any transactions for £49.
Kind regards
Pure Card Team
I was told i had £109 on my card but my…
I was told i had £109 on my card but my balamce says £0
2026年3月12日
Purecard からの回答
Hello Mr Sexton,
Thank you for taking the time to leave a review.
We are sorry to hear your funds are not appearing on your card. Please do feel free to contact our customer services team, who will be more than happy to investigate this further for you.
You can contact the team on 0344 800 6435, or email pop us an email here: https://www.purecard.com/help/ContactForm
Kind regards
Pure Card Team
Really great helped out a lot easy to…
Really great helped out a lot easy to apply highly recommend to anyone
2026年2月28日
Purecard からの回答
Hello Michelle,
Thank you for taking the time to leave a review
We're happy to hear that our product was easy to apply and helpful. Thank you for your recommendation; we appreciate your positive feedback.
Kind regards
Pure Card Team
had my card 4weeks and still waiting on…
had my card 4weeks and still waiting on the balance being put on in order to activate it
2026年2月26日
Purecard からの回答
Hello Stephen,
Thank you for taking the time to leave a review and very sorry you are still waiting for funds to arrive for your card.
We are just waiting for your employer to provide the funds for us to up load, however if you are concerned regarding please do contact our customer services team directly.
Kind regards
Pure Card Team
The setting up didn’t work correctly
The setting up didn’t work correctly, wouldn’t let me sign back in took three days to eventually sort, but once sorted it was like using any other card
2026年2月15日
Purecard からの回答
Hello Simon,
Thank you for taking the time to leave a review.
We appreciate your feedback and are sorry the initial setup caused you issues. We'll investigate the sign-in problems you experienced to improve the process. We're glad it's working smoothly now.
Kind regards
Pure Card Team
I have never received this
I have never received this, so can't use it. Can someone please contact me about it?
2026年2月23日
Purecard からの回答
Hello,
Thank you for taking the time to leave a review and very sorry to hear you haven't received your card yet.
The BT Pure Card is virtual, meaning that it will not be arriving via the post. Instead, it will be sent to you via email.
We have gone ahead and popped you out a User name reminder and password reset. With these you should be able to login to your account, click the card info tab and view the card numbers so you can spend it online.
Should you need a little more help, please do feel free to contact the team. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Purecard からの回答
Hello,
Thank you for taking the time to leave a review.
We are sorry to hear that have had issues using your card. Please contact our customer service team who will be happy to assist you with redeeming it.
Kind Regards
Pure Card Team
Hard to access card if you arent computer savvy
This card is so hard to access if you have limited skills using a computer. Trying to get a new password is tough if you have problems remembering things
2026年2月6日
Purecard からの回答
Hello Jane,
Thank you for taking the time to leave a review.
We do appreciate your feedback regarding access. Although logins are strictly online, we will be sure to pass this along to the team to reflect on as we are always looking for ways to improve the service we offer.
Kind regards
Pure Card Team
Plusnet - Purecard prepaid registration - Scam / Beware
The registration process for the pre-paid card advertised with signing up to broadband with Plusnet - intentionally does not work as strongly evidenced in the Plusnet customer forum and my own recent experience. Plusnet maintain it is a Purecard issue, Purecard maintain it is a Plusnet issue, leave you on hold and then hang up (twice out of 3 calls) and their website registration page flags an error message.
I have been contacted by a Plusnet person via the Plusnet Forum asking me for my details to look in to the matter, but I am not hopeful after such a long time-wasting intentionally broken process.
2026年2月10日
自発的なレビュー
Purecard からの回答
Hello Mr Owens,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have been having.
I have requested more information from you via Trustpilot, so we can reach out to assist you further.
Kind Regards
Pure Card Team
Purecard からの回答
Hello Juris,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our Pure Card.
Kind regards
Pure Card Team
No good
I have not been able to use it anywhere so I don't know what to do with it they're saying it's just a virtual card and I have to get a real one in my hands
2026年1月30日
Purecard からの回答
Hello Mr Kilminster,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offer as a digital media. We're really sorry if that isn't the right fit for you.
If you need any help with your card, please do feel free to contact our customer service who will be happy to help. Our pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 800 6435.
Kind regards
Pure Card Team
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