Pure Investor レビュー 

Pure Investor からの回答

2025年12月19日

Hi Louise,

Many thanks for your review of our lettings and property management service. Clear communication is something we will always try and provide with both our landlords and tenants, and it's great to hear that this has led to a positive experience for you.

We're also delighted that we managed to rent out your city centre (it really is beautiful!), and we're looking forward to working with both yourself and Gary moving forward.

Kind Regards,
Pure - Admin.

Pure Investor からの回答

2025年12月19日

Hi Anita,

Many thanks for the positive review of our lettings and property management service. We also (genuinely) appreciate you putting your faith in us as a business from the outset. It was great working with you on this, and we're all delighted to have achieved such a positive outcome.

Once again, many thanks from Helen and the lettings team, and we're looking forward to working with you on the next stage!

Regards,
Pure - Admin

Pure Investor からの回答

2025年12月19日

Hi Edgar,

Many thanks for your positive review of our service, and we're delighted that your first investment through Pure Investor has gone so well. We'll make sure that your feedback and comments are passed on to Chris and the sales team, and I'm sure they'll be delighted to hear it.

Thanks again for choosing to purchase through us here at Pure, and we look forward to working with you again in the future!

Regards,
Pure - Admin

Pure Investor からの回答

2025年12月19日

Hi Chris,

It's been a pleasure working with you and Liz throughout the process, and thanks again for choosing to use our services here at Pure.

We're very much hoping to work with you both again at some point in the future!

Have a great Christmas and New Year!

Regards,
Pure - Admin

Pure Investor からの回答

2025年12月9日

Hi Geraldine,

Many thanks to the review of our service, and we'll look to take all the feedback on board.

I think this sale was very much a collective effort, and testimony to this was that this was actually the fastest HMO we've seen this year at just 6 weeks from reservation through to successful completion of sale!

Many thanks for choosing to use our services to sell your HMO through us, and we look forward to working again with you in the future. We'll make sure to let Jaya know your feedback and comments, and I'm sure she and the rest of the team will be delighted to hear it.

Regards,
Pure - Admin

Pure Investor からの回答

2025年12月9日

Hi Sarah Jane,

Many thanks for your review of our lettings and property management service here at Pure. We'll make sure that your comments and feedback are passed on to Helen and the team in lettings, and I'm sure they'll be delighted to hear it.

We're looking forward to working with you increasingly in the future!

Regards,
Pure - Admin.

Pure Investor からの回答

2025年12月9日

Thank you for your positive remarks regarding our lettings and property management services, and I'm sure Helen will be delighted to hear such positive feedback.

We will always try and provide more detailed advice for our landlords, especially as a high percentage live a distance from the property itself. We understand that getting a good tenant is only one aspect of the service, and feedback and input from 'boots on the ground' can often make a genuine difference, leading to a far more successful tenancy for all parties.

Regards,
Pure - Admin.

Pure Investor からの回答

2025年12月8日

Hi Norbert,

First and foremost, thank you for taking the time out to review our lettings and property management service here at Pure, your comments are greatly appreciated.

We're also delighted that we managed to get your property successfully tenanted. The tenants are great, so we're really looking forward to continuing working with you all moving forward!

Many thanks, and we'll make sure to pass your comments and feedback back to Helen and the team on Lettings and Property Management.

Kind Regards,
Pure - Admin.

Pure Investor からの回答

2025年12月8日 に更新

Dear Gavin,

Many thanks for your review of our service. Please rest assured, regardless of whether the feedback of our service is positive or negative, we will always look to learn from our clients experiences with us. Having now had a chance to look through the points raised, we thought it best to try and respond to the individual points you have raised:

Lack of Communication
You have stated that our communication was 'non-existent.' Having looked though the email exchanges over the period from the 12th June to the 3rd December, our Sales Progressor sent 29 emails to you and your brother to provide feedback and updates on the process. In addition, your solicitors were sent 38 separate emails, several which either yourself of your brother were included on. We are currently speaking with our telecoms providers with a view to providing details on the numbers of calls made to both yourself or your brother and your solicitors. Outside of the sales progression team, it appears as though a number of other team members also sent emails to you to provide additional updates. We will be providing copies of all emails to the Content Integrity team at Trustpilot for independent verification on this.

Information Given Was Misleading
If you feel any information we provided during our updates was misleading we apologise; however I would ask you to please provide some more details on this, ideally to the content integrity team at Trustpilot as well as ourselves. Again, we will always look to learn from our client feedback, both positive and negative, so the more information you can provide on this would be appreciated.

Meetings Declined
I do appreciate that were looking to meet up at property event you were attending in Manchester. This was indeed unfortunate that we were unable to attend the event, and we would like to apologise for that. We would never normally look to avoid meeting a client in person (quite the opposite!), but I hope you would understand that the team member in question was unavailable on the time of the event and was therefore unable to attend.

From looking at the wider process, I think one of the key issues during the process was your requirement to sell the separate parcel of land concurrently to the sale of this property. We understand that the time constraints on this separate sale (not through ourselves) added an additional level of complexity which resulted in the solicitors having to undertake additional due diligence before completing on the sale. Unfortunately, this did result in the sale taking slightly longer than would otherwise be the case. I hope you would understand that we would fully respect the solicitors wanting to carry out their additional due diligence for both parties, and as such is outside of the agent's control.

On a final note, I would like to address your request to sell other properties through us, which we declined. Please understand, we will always look to provide a good product or property to our buyers, and as part of this there are some classes of property which we have chosen not to include on our portfolio. We appreciate that you may now look elsewhere to market these and fully respect this.

I hope that the above feedback address the comments raised, however if not, please do feel free to get in touch.

Pure - Admin

Pure Investor からの回答

2025年11月25日

Hi Alfie,

Thanks so much for your positive feedback regarding our lettings and property management services here at Pure, and I'm sure Helen and her team will be delighted to read such a positive review.

We really hope you and your friends enjoy your new property, and we look forward to working with you throughout your tenancy with us.

Regards,
Pure - Admin

Pure Investor からの回答

2025年11月25日

Hi Jake,

Many thanks for taking the time out to review our lettings service here at Pure, it's genuinely appreciated and we hope you're enjoying your new property.

We'll also make sure that Helen is made aware of your positive feedback, and I'm sure she'll be delighted to hear it.

Regards
Pure - Admin

Pure Investor からの回答

2025年11月24日

Hi Gabriella,

Thanks so much for the positive review of our services here at Pure, and we'll make sure that Helen and the rest of the lettings team are made aware of your positive feedback!

Also, we hope you're both enjoying your new apartment in Manchester city centre. Coming up to Christmas is a great time to be in the city, so we really hope you enjoy it!

Regards,
Pure - Admin

Pure Investor からの回答

2025年11月24日

Hi Agyaoo,

Thanks so much for the positive review of our lettings and property management service here at Pure! We'll make sure to let Helen know, and I'm sure she'll be delighted. She works exceptionally hard for all our clients, and positive feedback like yours is genuinely valued and appreciated!

Regards
Pure - Admin

Pure Investor からの回答

2025年10月23日

Hi Sacha,

It's good to hear from you, and thanks again for choosing to work with us on the sale of your HMO in Cambridgeshire.

I know this was a longer process, and I think all the team where involved in this sale at the various stages, so it's really good for everyone to hear your thoughts and feedback.

Hopefully we're able to work with you again at some point in the future!

Kind Regards,
Pure - Admin.

Pure Investor からの回答

2025年10月22日

Hi Tope,

Thanks for your positive review of our lettings and property management service, and we'll make sure Helen is informed of your feedback.

We wish you the very best of luck in your new home, and we look forward to working with you in the future!

Regards,
Pure - Admin.

Pure Investor からの回答

2025年10月15日

Hi Danny,

Many thanks for the review of the service you've received from Jaya, and thanks also for choosing to work with us here at Pure Investor on your buy-to-let investments. We're all looking forward to working with you moving forward.

Regards,
Pure - Admin

Pure Investor からの回答

2025年10月14日

Hi Lisa,

Many thanks for taking the time out to review our services here at Pure Investor, it's genuinely appreciated. It's been a pleasure working with you over the past few months, and we're looking forward to working with you and your team moving forward.

We'll make sure that your comments and positive feedback are passed on to Mark and the rest of the team.

Regards,
Pure - Admin.

Pure Investor からの回答

2025年10月15日

Hi Elizabeth,

Many thanks for your positive review of our lettings and property management service. It's always good to hear feedback from our landlords such as yourself.

We'll make sure to pass your comments on to the lettings team, and I'm sure they'll be delighted with the feedback.

Kind Regards,
Pure - Admin

Pure Investor からの回答

2025年10月14日

Hi Yandy,

Thanks so much for taking the time out to review our lettings service, and we'll make sure to let Helen know your positive feedback, I'm sure she'll be delighted to hear this from you.

On behalf of all the team here at Pure, thank you for choosing to use our lettings service, and we wish you the very best for the future in your new property.

Regards,
Pure - Admin

Pure Investor からの回答

2025年10月13日

Hi Dammy,

Thanks so much for taking the time out to review our services here at Pure Investor. It's been a pleasure working with you on the sales of our buy-to-let portfolio (I think we've successfully sold two properties for you so far), and we're looking forward to working with you more in the future.

We'll make sure that Matt, Chris and Viki are all made aware of the positive feedback, and I'm sure they'll be delighted.

We're all looking forward to working with you more in the future!

Kind Regards,
Pure - Admin