Purrform レビュー 314

Purrform からの回答

3日前

Thank you so much for your wonderful 5-star review!

We're delighted to hear that you've been feeding Purrform for such a long time and that your three cats continue to enjoy our food. It's especially lovely to hear that you've had a positive experience ordering directly from us after the closure of your local pet food shop.

We're also pleased that your order arrived in perfect condition despite the recent extreme temperatures. Our team has been working hard to take extra precautions during the hot weather, so it's great to know those efforts paid off.

And as anyone who has cared for older cats knows, anything that makes administering medication easier is worth its weight in gold! We're thrilled that our food helps make things a little easier for both you and your cats.

Thank you again for your support and for taking the time to leave such kind feedback. We wish your three cats all the very best and hope they continue to enjoy their Purrform meals for many years to come. 🐾😊

Purrform からの回答

5日前

Thank you for taking the time to leave your review, and for your kind comments about our service and the appearance and quality of the products.

We’re sorry to hear that your cat hasn’t taken to the food. In many cases, cats can be quite particular when changing diets, and a gradual transition is often key to acceptance—especially for fussy eaters. Introducing the food slowly alongside their current diet over a period of days (or longer if needed) can often make a significant difference.

If you would like any guidance on how best to transition your cat, or tailored tips for fussy feeders, please do reach out to our Customer Services team who will be very happy to help.

We really appreciate your feedback and support.

Purrform からの回答

2026年6月17日

Thank you so much for your wonderful review and for being a loyal Purrform customer for the past 2–3 years. ❤️

We're delighted to hear that your cats love our food and that you've been happy with the quality of our pouches. It's also great to know that our scheduled delivery service has made things easier for you and that your orders have always arrived as expected.

Thank you as well for your kind words about our customer service team. We're pleased that when you did need assistance, we were able to help.

We truly appreciate your continued support and look forward to keeping your cats happy and healthy for many years to come. 🐾

Purrform からの回答

2026年6月15日

Thank you so much for your fantastic review! 💛

We absolutely love hearing from fellow owners of "fussy little beasts" — and we're thrilled that Rabbit has been such a hit with your girls! It's always rewarding to hear that cats who have turned their noses up at other foods have found a flavour they genuinely look forward to.

We're also pleased that everything arrived exactly as expected, frozen solid and packaged in recyclable materials. We know freezer space is precious, so it's great to hear the tubs are working well for you too.

Most importantly, though, we're delighted that mealtimes have gone from a challenge to having two impatient dinner supervisors reminding you when it's time to eat!

Thank you for choosing Purrform and for taking the time to share your experience. Please give your girls a fuss from all of us! 🐾

Purrform からの回答

2026年6月15日

Thank you so much for your wonderful review!

We're delighted to hear that all five of your ex-ferals are enjoying their meals, especially your allergy-prone cat. Finding a suitable diet when food sensitivities are involved can be such a challenge, so it's fantastic to know that Purrform has helped eliminate the allergic reactions while keeping everyone happy and satisfied.

There's nothing better than seeing clean bowls, healthy cats and no food waste! Thank you for trusting us to feed your feline family, and for taking the time to share your experience.

Give all five of them a gentle fuss from us! ❤️

Purrform からの回答

2026年6月5日

Thank you for your lovely review! We're so pleased to hear your kittens are enjoying their Purrform meals and staying satisfied between feeds. It's great to know their set mealtimes are working so well.

Thanks for choosing Purrform!

Purrform からの回答

2026年6月3日

Thank you for your lovely review! We're so pleased to hear that Purrform is the only food your cat will eat. There's nothing better than knowing we're helping keep even the fussiest cats happy and well-fed. Thank you for your support!

Purrform からの回答

2026年6月1日

Thank you so much for your wonderful review!

We're delighted to hear that your cats have been enjoying Purrform since they were kittens and that they have thrived on our food. There's nothing better than hearing about happy, healthy cats with shiny coats and plenty of energy!

We completely understand that every cat has their own preferences when it comes to flavours, and we're glad you've been able to find options that work well for them overall.

Thank you for your continued support and for taking the time to recommend us. We really appreciate it.

Purrform からの回答

2026年5月29日

Thank you so much for your lovely review! 🐾 We’re thrilled to hear your British Shorthairs have been enjoying Purrform for 11 years – that’s such a wonderful milestone. We’re delighted your cats’ coats are shining and the litter box stays fresh. We really appreciate your support and kind words!

Purrform からの回答

2026年5月22日

Thank you so much for your lovely review and for sharing Theo’s journey with us.

We’re so pleased to hear he is now strong, healthy, and thriving on his Purrform meals after such a worrying time. It means a great deal to know that our food has been a trusted part of his routine for the past 6 years.

We’re also really glad you highlighted the importance of properly prepared raw feeding, as well as the convenience of our portion sizes and delivery service.

A huge thank you from all of us at Purrform — and a special cuddle for Theo too 🐾

Purrform からの回答

2026年5月18日

Thank you so much for your lovely review and for your continued support over so many years.

We’re delighted to hear that Arthur has been enjoying his Purrform meals for nearly a decade and is still in excellent health — that’s exactly what we strive for. It’s also great to know you’ve found the service reliable and consistent over time.

We really appreciate you taking the time to share your experience, and we look forward to continuing to feed Arthur for many years to come.

Purrform からの回答

2026年5月18日

Thank you so much for taking the time to leave such a lovely review.

We’re really pleased to hear your Siamese has been enjoying Purrform since kittenhood and is doing so well after all these years.

We also really appreciate your kind words about our team and packaging — we put a lot of care into making sure every order arrives in the best possible condition, so it means a lot to hear that reflected back.

Thank you again for your continued support over the years, and for sharing your experience.

Purrform からの回答

2026年5月15日

Dear Sowmya,

Thank you for your feedback. We are very sorry to hear that you feel disappointed with your experience and would like to clarify the situation.

This discount code was specifically limited for new customers and one per household. Our records showed that this was not your first order with us.

The only reason you were able to redeem it, is that you had created an additional customer account, using the same address as an existing account. As outlined in our Terms & Conditions, only one customer account is permitted per household/address, so the voucher should not have been used in this instance. Any additional accounts created at the same address are not eligible for new customer discounts.

Therefore, we contacted you to explain the situation and offered the option to either pay the remaining balance, or cancel the order.

We understand that being contacted after placing an order can be frustrating, but the communication was simply intended to resolve the incorrect use of a one-time promotional offer, that had been incorrectly processed.

However, we do recognise and accept responsibility, that the possibility to create an additional account at the same address, is something we need to review internally, to prevent future issues with yourself, or other customers.

In recognition of this, we did contact you directly to discuss the matter further and work towards a fair resolution of the situation.

As a company, we do run many promotions and regularly offer discounts to both new & existing customers, to ensure that everyone across the board, can benefit from these.

It is of course, never our intention to cause upset or offence, and we are sorry that the communication was received that way. We hope you can appreciate the situation, under the circumstances.

We value honest feedback and always aim to handle issues professionally, while also ensuring promotions are applied fairly and consistently, for all customers.

Purrform からの回答

2026年5月14日

Thank you so much for your kind words and recommendation! We’re delighted to hear that you’ve had a positive experience with us. It means a lot to the whole team, and we’re so pleased to be helping keep your kitty happy and healthy 😊

Purrform からの回答

2026年5月12日 に公開

Thank you so much for your lovely 5 star review!

We’re absolutely delighted to hear your Ragdoll kitten is loving the food 🐱💛 and that it came recommended by your breeder. Even better to know there’s no mess, no waste, and that delivery has been prompt and smooth.

We really appreciate your recommendation and kind words—it means a lot to us!

Wishing you and your kitten lots of happy, healthy mealtimes 🐾✨

Purrform からの回答

2026年5月7日

Hi Victoria, Thank you so much for your wonderful review and for your continued support since 2020.

We’re absolutely delighted to hear that your boys continue to enjoy our rabbit range, especially as we know how challenging it can be to find a raw food that suits fussy cats. It’s incredibly rewarding to know that feeding raw has helped keep your cat’s IBD under control and improved his quality of life — comments like yours truly mean a great deal to us.

We’re also very pleased to hear that you’ve been happy with our service and deliveries, and we’ll be sure to pass your kind comments on to Sam as well. We always do our best to help wherever we can, so it’s lovely to know this made a difference.

Thank you again for taking the time to leave such thoughtful feedback. Give your boys a cuddle from all of us here at Purrform!

Purrform からの回答

2026年5月5日

Thanks for your feedback!

We’re really glad to hear your cats are enjoying the raw food so much—it’s always a good sign when they won’t accept anything else. Cats can be quite particular, so it’s great that you’ve found something they truly love.

If you ever decide to introduce new flavours or need any advice on variety and balance, feel free to get in touch—we’re always happy to help.

Purrform からの回答

2026年4月30日

Thank you for your lovely review — we’re really pleased to hear your cat has adapted so well to the Purrform and is enjoying every bowl!

It’s great to know the delivery suits your schedule and that you’re happy with the value too. We’re especially glad to hear your cat is clearing his dish each morning — that’s exactly what we love to see.

If you ever have any questions or would like help trying new varieties, just let us know.

Purrform からの回答

2026年4月30日

Thank you so much for your kind words! We’re really glad to hear your order arrived quickly and that we could sort things out for you without any hassle. It means a lot to us that you took the time to share your experience. We look forward to your next order! 😊

Purrform からの回答

2026年4月28日

Hi Julie,

Thank you so much for your lovely 5-star review!

We’re really happy to hear your Burmese is enjoying the premium flavours and doing well on a raw diet, especially as a picky eater—that’s always great to hear.

It’s also lovely to know that ordering directly from us has made things smoother and more reliable for you. We really appreciate you sticking with us.

Thanks again for your support and kind words—it means a lot.